Program Manager 2, Conference and Guest Housing - (STA005875)

Manages the day-to-day operations of a large university program or department, including the supervision of staff employees, student workers, programs or processes.

Job Duties:

• Plans and develops procedures for administering a large or complex department or program.
• Manages fiscal activities, including procurement and budget analysis.
• Provides guidance to subordinate staff and evaluates performance.
• Prepares abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
• Creates and reviews reports of expenditures and activities.
• May administer grants and grant-related related communications, scholarships and other operations.
• Develops, implements and maintains appropriate policies and procedures.
• May serve as property custodian for the department.
• Performs other job-related duties as assigned.

EEO/AA

Qualifications :

Bachelor's Degree and 1 year experience.

Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.

Experience: Requires a minimum of one (1) year of directly job-related experience. Certification/Licensing: None.

Experience: Requires a minimum of one (1) year of directly job-related experience.

Certification/Licensing: None.

Will accept experience in lieu of education.

Additional Information:

Additional Information:

The Manager is an essential component in the success of Conference and Guest Services within Student Housing & Residential Life. Key components of the position include communications with potential clients and the overall leadership of program area. The Manager reports to and supports the Assistant Director for Facilities and Conference Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

Program and Services Management

• Manage the Conference Services and Guest Housing program for the department by assisting conference groups and short term guests stay within university facilities.
• Serve as a primary contact and liaison for guests in need of overnight accommodations, meals, meeting room reservations or any other amenity during campus visits; assist with all day to day operations before, during and up until campus departure.
  
  
• Lead information sessions and outreach activities to attract guest housing and conference groups.
  
  
• Develop relationships with campus partners and annual conference groups to ensure needs are met.
  
  
• Demonstrated ability to take initiative, utilize technical skills, problem-solve, exercise critical thinking skills and multi-task.
  
  
• Possess strong organizational skills, with an emphasis on accurate and timely completion of tasks.
  
  
• Create assessment tools for services in area.
  
  
• Maintain database of group/guest information to share with internal partners (including food service, housekeeping, parking, classroom registrar, facilities, and residential professional staff) that is needed for the conference group/guest stay.
  
  
• Responsible for programming temporary guest cards for building access and meal plan purchases.
  
  
• Determine space allocation for all summer conference groups and year-round guest housing.
  
  
• Administer all aspects of guest housing suite reservations to maximize utilization and profits.
  
  
• Direct operational processes in the designated area are completed accurately and timely including, but not limited to: room assignments, damage billing, supply ordering, maintenance needs, etc.
  
  

Staffing and Supervision

• Supervise full time professional staff members and student staff.
• Lead all aspects of recruitment, training and guidance to all staff who work with conference services.
  
  
• Lead recruitment, selection, and training of staff members throughout SHRL, including full time permanent staff, part time temporary staff, graduate assistants and undergraduate student employees.
  
  

Financial Management

• Develop financial estimates for all potential conference groups as well as yearly revenue projections for all departments associated with conference services to support Assistant Director in annual reporting.
• Prepare the group agreement/contract and all forms related to agreement/contract for business office and upper administration approval.
  
  
• Oversee guest housing and conference-related activities including client billing, payment of vendor invoices, and dispute resolution with clients.
  
  
• Develop all financial reports related to conference and guest housing
  
  

Departmental Responsibilities

• Serve on department committees; represent the department on divisional and university committees.
• Cultivate collaborative relationships with other departments, student groups, the university community and stakeholders.
  
  
• Actively participate in departmental outreach activities, programming, and staff/student training.
  
  
• Assist SHRL staff members (individuals and team) to develop and build skills necessary to accomplish goals and priorities of the department.
  
  
• Liaison with marketing to make sure that the website and other materials are up to date.
  
  

Technical Competencies

• Demonstrated experience and proficiency with Microsoft Office suite of products, including but not limited to Word, Excel, Outlook and PowerPoint.
• Must be willing to learn and utilize new applications, such as database software and web applications, as needed.
  
  

Special Conditions of Employment

• Must be available to work evening and weekends when necessary.
• Ability to work in an occasional high-pressured environment. Ability to operate a wide variety of office equipment and independently troubleshoot problems.
  
  
• Demonstrated ability to address the essential functions associated with this position including the knowledge and abilities identified above. Must continue to meet the established driving standards as a condition of employment.
  
  

Other duties or projects as assigned as appropriate to rank and departmental mission.



Will consider experience in lieu of education.

Will consider education in lieu of experience.

Notes to Applicant: 1723919