User Services Specialist 3 - (STA005837)

Provides senior level support to faculty, staff and students on five operating systems and associated hardware and software.

• Provides support to the academic public regarding intrinsic operating systems problems.
  
  
• Analyzes and resolves the more complex computer programs or problems that cannot be resolved by less experienced user services specialists.
  
  
• Provides informal hands-on training to users on the use of computers.
  
  
• Develops and maintains current technical documentation and on-line helpfiles in Support Services.
  
  
• Develops and may present short courses designed to introduce users to hardware and software supported by Support Services.
  
  
• Participates in the development of software for Support Services on an as-needed basis.
  
  
• Conducts projects to install or evaluate software or procedures in its use.
  
  
• Provides support for printers and printer queues on the UH network.
  
  
• May provide training to faculty, staff and/or students in a formal classroom environment.
  
  
• Performs other job-related duties as assigned.
  
  

EEO/AA

Qualifications :

Bachelor's Degree and 3 years experience.

Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.

Requires a minimum of three (3) years of directly job-related experience.




Will consider experience in lieu of education.