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Student Employment Operations Specialist

Northeastern University
Massachusetts, United States
Salary Not specified
Posted Date
Jun 24, 2022

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Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Employment Type
Full Time
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Student Employment Operations Specialist

About the Opportunity

The Student Employment Operations Specialist is responsible for technology business leadership and core Student Employment service delivery. This is a hands-on position responsible and accountable for day-to-day service operations and performance, assisting to identify and establish short term goals and business needs, documenting policies and procedures for development, service, operations, and performance. Additionally, the Specialist will lead the training and engagement for students and Student Managers that will fundamentally enhance the support experience for students, supervisors and team members engaging with the Office of Student Employment, Graduate Assistantships & Fellowships through Workday.


Proficient with Workday, MS Office, Banner and student information systems required. Knowledge of PowerFaids and Salesforce preferred. Knowledge of payroll and Title IV regulations required. Ability to work in a fast paced environment with specific deadlines to accomplish tasks, ability to multitask and be organized as well as be a self-starter, ability to work independently, attention to detail. High level of customer service skills, demonstrated through direct student and employer contact. Strong communication, interpersonal and organizations skills, including the ability to give presentations to any size group of students, parents and university staff. Demonstrated ability working with a diverse student population. Knowledge and skills required for this position are typically obtained through a bachelor's degree (or equivalent) plus at least 1-2 years of Workday, preferably with student employment and payroll processing in a higher education setting.


1) Direct and manage the customer service operation of the Office of Student Employment Office, Graduate Assistantships & Fellowships (SEGAF). Maintain primary responsibility for all bi-weekly payroll operations, hiring operations and customer service operations. Hire, train and supervise all Student Employment student and support staff. Be the primary liaison with Student Financial Services, HRM, OGS, Co-op departments, PhD Network, Career Design and all student supervisors. Train all staff and student employee supervisors within the university regarding financial aid regulations, payroll policies, procedures and regulations and the use of Workday.

2) Manage bi-weekly and semi-monthly payrolls. Assist with all Stipend Graduate Assistantships and Student Part Time Lecturer hiring and payroll operations. Assist with all Graduate school key contacts and SGA administrators.

3) Monitor all Federal Work Study earnings for compliance with federal regulations and budgetary limits. Monitor all payroll operations to ensure compliance with MA state regulations. Primary contact for conflict resolution between student employees and supervisors.

4) Primarily responsible for the Job Location and Development (JLD) federal program, including tracking of hires and earnings for federal reporting purposes. Develop and maintain job opportunities, both on and off campus, with student employers. Conduct site visits to ensure compliance with all employment regulations

Position Type

Student Services

Additional Information

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit jeid-15ac7a287e5b2e4ca0f2a33108ab5807
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