IT Support Specialist
About the Opportunity
Reporting to the Director of Global IT Services, this position will
be housed on campus and will provide technical support to their
campus and remote support to other global campuses.
The IT Support Specialist helps to oversee the local technology
infrastructure to ensure seamless delivery of academic and
administrative systems on campus. This role will provide technology
support (in-person, electronically, or by phone), training, and
consultation to faculty, staff, students, and partners at
Northeastern, including computer, audiovisual, mobility, telephony,
network connectivity, and various software applications.
Working with the Director of Global IT Services, the regional
campus IT team, and liaising with Boston-based information systems
staff, the IT Support Specialist will provide troubleshooting and
new technology implementations, perform technology upgrades, manage
telephone programming and repairs, and maintain and track tech
The IT Support Specialist assists in managing all the campus
technology equipment and resources. In addition to individual
technology for faculty and staff, the position also manages
printers, copiers, digital signage, and telephony on campus.
The IT Support Specialist must be adept and passionate about
learning new technologies and services. They must be passionate
about supporting customers. To ensure that essential services are
provided to the university community, the IT Support Specialist
will be required to work outside his/her regular working hours and
on some university holidays.
The ideal candidate should have a Bachelor's degree in Computer
Science or a related area and possess 2 - 4 years of experience.
Experience supporting connectivity, AV, personal computers, OS X
and Windows desktops and laptops in an enterprise environment.
Experience with support software such as SharePoint, and Microsoft
Outlook and other Microsoft applications as well as a portfolio of
software applications for both personal productivity and
collaboration. ITIL, Mac, and Microsoft product certifications are
A passion for providing an excellent end user experience is
required. The position requires a logical and structured approach
to troubleshooting and decision making with an emphasis on superior
customer service. Familiarity with service desk applications and/or
incident management environments desired. Excellent interpersonal,
communication, and organizational skills are required. A flexible
schedule is a must as the work hours may include days in addition
to evenings, holidays, and weekends.
Northeastern University is an equal opportunity employer, seeking
to recruit and support a broadly diverse community of faculty and
staff. Northeastern values and celebrates diversity in all its
forms and strives to foster an inclusive culture built on respect
that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
To learn more about Northeastern University's commitment and
support of diversity and inclusion, please see
To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/San-Jose-CA/IT-Support-Specialist_R106925-1