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Enrollment Services Generalist

College of Lake County
Illinois, United States
Salary Not specified
Posted Date
Jun 24, 2022

View more

Position Type
Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar
Employment Level
Employment Type
Full Time
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Enrollment Services Generalist

Internal Position Title: Enrollment Services Generalist

Posting Number: S01812

Department:: Welcome and One Stop Center

Position Type: Staff

Job Family: Classified

College of Lake County as an exciting opportunity in our Welcome and One Stop Center for an Enrollment Services Generalist! The generalist will provide a wide range of information and assistance to students, staff, and the community. Deliver comprehensive general information regarding all aspects of college procedures, programs and services that pertain to the enrollment process. The generalist is also responsible to support the registration of students in courses according to established guidelines which requires knowledge in the application of policies and procedures. If you have a passion for customer service and enjoy helping students, we want to hear from you!!

Regular Part-Time Board established positions earn Vacation and Sick Leave and Tuition waiver for CLC classes and Tuition Reimbursement for advanced degrees. In addition, employees are eligible to participate in the State University Retirement System (SURS)

The College of Lake County (CLC) is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences.

The college is widely recognized for student success, business and community partnerships and for the achievements of our faculty, staff and alumni. Long-known as an employer of choice in Lake County, CLC was ranked #15 on the Forbes list of Top 100 Employers in the State of Illinois for 2019.

Required Qualifications:
  1. Associates degree required or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
  2. Two years of general office experience is required.
  3. Ability to work effectively and constructively with persons of diverse cultures, gender identities, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work.

  • A high level of interpersonal and communication skills are required.
  • Incumbent must be able to give and receive advice and opinions and interact with individuals in situations requiring sensitivity and tact.
  • Commitment to providing excellent customer service.
  • Problem solving skills.
  • Must be able to use a computer to enter, retrieve and manipulate data is required.
  • Ability to sit and interact with public (internal/external) continuously. Ability to walk, stand, bend, squat, climb, kneel, twist, lift (0-50 lbs.), lift (50+ lbs.), carry (0-50 lbs.), carry (50+ lbs.), push (0-300 lbs) occasionally.

Desired Qualifications:
  1. Experience in a high-volume cashiering operation.
  2. Ability to multitask between various computer programs and assisting students.
  3. Work experience in an educational setting.
  4. Experience working in a large office setting.
  5. Bilingual in Spanish and English.

Posting Date: 06/22/2022

Closing Date:

Expected Start Date:

Special Instructions Summary:

Pay Rate: $16.88/hr.

Full-Time/Part-Time: Part Time

Location Grayslake

Total Hours Per Week: 25.00

Work Schedule:
Monday - Thursday - 2:00 PM to 7:00 PM, Friday - 11:30 AM- 4:30 PM Hours may vary and may include occasional evenings and Saturdays.

Software Testing Required: Excel, MS Word

Interview Process Requirements: None

EEO Statement:
The College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities. EOE/AA/M/F/D/V

Summary of Essential Functions:
Customer Service - 75%
  1. Provide accurate information to students and the community by telephone or in person by interpreting Federal, State and College policies and procedures appropriately as well as follow the guidelines of the Family Educational Rights and Privacy Act (FERPA). If necessary, route inquiries to appropriate person.
  2. Understand Admissions, Financial Aid, Registration, Records, Cashier, Testing and Academic Advising processes, as well as a basic understanding of other departments and areas around campus in order to serve as a campus resource for students and potential students.
  3. Train students how to use online enrollment services functions to support admission, registration, and payment activities. Educate students on how to access College information available on the internet.
  4. Verify “in-district” residency documentation. Review documents submitted in-person for accuracy and completeness. Record documents as received in the appropriate computer software. Assist in the registration of students as well as add/drop courses as appropriate and according to College policies.
  5. Display initiative and be proactive in helping students through the enrollment process.
  6. Provide general office telephone support and services.
  7. Provide general office CHAT and email support and Services.
  8. Demonstrates solid commitment to our Q-DIALS Program and participates with CLC goals and initiatives. Demonstrates the Service Excellence communication method towards customers and ensuring student success is at the forefront of all we do, while building the College’s reputation as a premier educational institution.
  9. Follow all institution and regulatory policies, procedures and standards. Utilize self-appraisal to determine progress in meeting performance management system objectives and career goals.

Data entry/reporting - 15%
  1. Generate various reports regarding students and prospective students.
  2. Assist in maintaining student records including filing and scanning.
  3. Input various data collected on the student profile with accordance to policy and procedure.
Department/Division Support - 10%
  1. Work may include rotation of duties for the Welcome and One Stop Center and support for back of house office operations.
  2. Coordinate services which connect students to meet with advisors or specialists from Academic Advising, Counseling, the Career Center and other college departments as necessary.
Other - 5%
  1. Assist the Manager with the training and supervision of student employees.
  2. Assist with continuing assessment and evaluation of Welcome and One Stop Center processes. Provide suggestions to enhance the delivery of enrollment services information provided in person, over the telephone, and via the internet.
  3. May be required to lead training for areas of specialization to other Welcome and One Stop Center staff as well as personnel from other Student Development Departments.
  4. Report PeopleSoft problems to the computer technical support group. Follow-up and verify corrections or changes.
  5. All Welcome and One Stop Center staff members are expected to present a professional, businesslike image to visitors, customers and the public. The College will provide all Welcome Center staff members with uniform options and expect that staff wear one of these options on all occasions, unless otherwise approved.
  6. Perform other job related duties.

To apply, visit jeid-8680c20b8020d44aa07461030912a294
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