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Manager

Employer
Chapman University
Location
California, United States
Salary
Salary Not Specified
Posted Date
Jun 23, 2022

View more

Position Type
Administrative, Business & Administrative Affairs, Other Business & Administrative Affairs, Financial Affairs, Student Affairs, Financial Aid, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Posting Details

Position Information

Position Title

Manager

Position Type

Administrator

Job Number

SA3092122

Full or Part Time

Full Time

Employee Status

Regular

Posting Date

06/23/2022

Position Summary Information

Job Description Summary

Position requires a high level of problem solving and decision making skills and a high level of customer service. Duties are included but not limited to oversight/supervision of office daily operations and accounts receivable staff. Monitor student payment plans and collections with attention to detail and due diligence. Conduct regular audits of student accounts. Resolve complex student account issues regarding payment plans, payments due, collections, registration and financial aid issues, working with parents, students and other university departments in a positive, and professional manner.

Responsible for running various accounting reports to review for compliance with university policy with attention to detail and accuracy. Assist in all month end processing and budget reporting. Produce various accounting reports for management review. Coordinate schedule for billing and posting student account activity working with various university departments. Be a liaison between other university departments regarding university policy review, development and planning to ensure good student service. Prioritize and supervise computing needs for the office and IS&T and third party software applications. Constantly seek ways to improve services through use of technology. Foster high morale within the office and university. Review quality control reports and take corrective action.

Responsibilities
  • High level of problem-solving and decision making
  • Clear and concise communication of university policy to staff, parents, students and other university constituents in a positive and professional manner
  • Monitor student account aging reports, payment plans, payment due, student accounts, and collection with attention to detail and due diligence
  • Resolve complex student account issues regarding payment plans, payments due, student accounts, collection, registration, and financial aid issues, working with staff, parents, students, and other university constituents
  • Help manage and review communications from the Business Office
  • Conduct regular audits of student accounts
  • Process and distribute student refunds
  • Run various accounting reports to review for compliance with university policy with attention to detail and accuracy
  • Produce various accounting reports for management review
  • Coordinate schedule for billing and posting student account activity working with various university departments
  • Foster high morale with the office and university
  • Assist with presentations to students, parents, and other university constituents
  • Collaborate with Rinker campus Manager regarding policies and day-to-day operations.
  • Review quality control reports as they relate to student accounts and take corrective actions
  • Assist in all month-end processing and budget reporting
  • Prioritize and supervise computing needs for the office and IS&T and third-party software applications/vendors. Constantly seek ways to improve services through the use of technology
  • Meet with other university departments regarding university policy review, development and planning to ensure good student service
  • Recruit, interview, hire, train and evaluate staff up to disciplinary action and termination
  • Other duties as assigned
Required Qualifications
  • Bachelor’s degree in accounting or related field, or equivalent work experience
  • Proven experience managing professional staff with attention to productivity, workflow, compliance with university policy, motivation and review
  • Experience in providing administrative support in a professional office.
  • Excellent, clear, and concise oral and written communication skills, problem solving and demonstrated ability to handle adverse situations
  • Proven experience in gathering and analyzing data, reasoning logically, drawing valid conclusions, communicating those to others and making effective recommendations to management
  • Good organizational and technical skills and ability to work under deadlines
  • Intermediate level of knowledge of Microsoft Office tools
  • Demonstrated ability to work independently, take initiative, and exercise discretion and judgement on matters of significance and maintain the highest level of confidentiality
  • Strong team player with ability to develop teamwork and good morale
  • Working knowledge of accounts receivable and collections and demonstrated ability to use this knowledge to solve routine, extraordinary and complex issues and problems
  • Notary Experience in Peoplesoft Student Financials and Campus Community
  • Experience working for a university
  • Knowledge of Chapman University Policies and Procedures
  • Knowledge of collection regulations
  • Sound interpersonal skills to relate sympathetically with others yet with sufficient detachment to communicate understanding of rules, procedures and policies
  • Ability to prioritize duties when faced with interruptions, distractions and fluctuating workloads
  • Demonstrated ability to motivate employees to engender support for accomplishing goals and objectives
  • Demonstrated ability to multi-task and perform effectively in crisis situations
  • Self-starter with the ability to perceive tasks that need to be accomplished and take appropriate steps to achieve success by maintain the highest level of student service within limitation of the law, regulations, budget and university policy
  • Excellent and confident negotiation skills
Desired Qualifications
  • Experience with Peoplesoft Student Financials and Campus Community
  • Customer Service experience
  • Management experience
  • Experience working in higher education
  • Knowledge of Chapman University Policies and Procedures
  • Knowledge of Perkins Loan regulations and collections
Special Instructions to Applicants

Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas. The offer of employment for the final candidate is contingent upon satisfactory completion of and outcomes of a criminal background screening, and upon the acceptance of and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.

Minimum Number of References

2

Maximum Number of References

Pre-screening Questions

Required fields are indicated with an asterisk (*).

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
  3. Letter of Recommendation 1
  4. Letter of Recommendation 2
Optional Documents

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