OPS Assistant, Laptop Support

Florida Gulf Coast University
Florida, United States
Salary Not Specified
Posted Date
Jun 24, 2022

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Position Type
Faculty Positions, Science, Technology & Mathematics, Computer Sciences & Technology, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
Employment Type
Part Time

Job Summary

The OPS Assistant, Laptop Support positions are temporary, part-time employees of User Services for seven (7) months to assist with the roll out of new laptops to the University community.

User Services is part of the Information Technology Services Department. Information Technology Services consists of multiple teams who support all faculty, staff and students with desktop computing, applications, telecommunications, network, classroom technology and other technical needs.

Information Technology Services (ITS) provides leadership and instills confidence through exceptional technology and assistance to our customers.

Job Description

Typical duties include but are not limited to:
  • Image laptops for customers.
  • Setup new laptops with data, links to printers, software.
  • Train customers on use of laptop and docking station.
  • Follow-up with customer on experience.
  • Securely erase retired machines.
  • Assist with ITS projects and other duties as needed.
Additional Job Description

Required Qualifications:
  • High school diploma or equivalent.
  • Experience providing excellent customer service in person and over the phone.
  • Basic knowledge and understanding of computer use.
Preferred Qualifications:
  • One year of experience in a helpdesk or in a position requiring widespread technology use.
  • Enrollment in relevant Software Engineering or Computer Information Systems curriculum.
Knowledge, Skills, and Abilities:
  • Knowledge and experience in trouble-shooting hardware, software configurations, and basic networking configurations.
  • Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Strong interpersonal skills and ability to deal effectively in a team environment.
  • Strong verbal and written communication skills and the ability to present effectively to small and large groups.
  • Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes equity and inclusion.
  • Ability to collaborate and work effectively within a diverse community and willingness to contribute to a team effort.
  • Ability to work independently to complete assignments.
  • Ability to provide professional customer service.
  • Ability to operate Mac OS, Windows, and Android/i OS computers and devices.
All employees are expected to:
  • Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
  • Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
  • Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
  • Provide quality customer service by creating a welcoming and supportive environment.
  • Present a professional image in word, action and attire.
  • Demonstrate professionalism in dealing with a diverse population while understanding and respecting each other’s view of the world, personalities and working styles.
  • Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
  • Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.
FGCU is an EOE AA /F/Vet/Disability Employer.

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