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CO Sr. Medical Office Coordinator

Employer
Johns Hopkins University
Location
Maryland, United States
Salary
Salary Not Specified
Date posted
Jun 22, 2022

We are seeking a Senior Medical Office Coordinator (MOC) who will independently coordinate day-to-day activities of a multi-faceted medical/research practice to ensure a smoothly functioning office and exemplary patient relations. The Sr. MOC will offer friendly, courteous, and confidential assistance to patients to ensure that the patient has a positive experience while visiting the Johns Hopkins Scleroderma Center.

Specific Duties & Responsibilities:

Sr. Medical Office Coordinator Duties & Responsibilities: 90%

  • Creates new processes and systems to ensure high level of service to patients.
  • Schedules patients for new and returns appointments, medical examinations, procedures and consultations.
  • Completes pre-registration and prior-authorizations to ensure that patient visits, procedures and medications are pre-authorized by third party payers, managed care organizations, and HMO’s. Resolves third party issues.
  • In partnership with the Access team, directs new patient referrals and assist with any new patient testing coordination
  • Resolves any scheduling conflicts in proactive and timely manner. Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context. Effectively utilizes waitlist.
  • Provides high level of coordination and communication for international and domestic patients, including scheduling multiple visits within a short time frame.
  • Provides exemplary customer service by utilizing service excellence techniques such as scripting, service recovery and rounding to ensure that patient expectations are exceeded during clinic visit. Resolves and/or elevates any patient problems if proactive and timely manner.
  • Demonstrates understanding and sensitivity to diversity. Considers cultural and linguistic differences that may impact patient experience and makes appropriate accommodations/recommendations to ensure patient expectations are exceeded.
  • Prints and mails directions, maps, fee schedules, doctor’s notes, test results and other visit specific information to patients. Sends medical questionnaire forms to patients to obtain missing information.
  • Works in coordination with the clinic staff to ensure accuracy, proper organization and advanced preparation of clinic visit documentation.
  • Relays information to patients regarding preparation for laboratory tests and examinations.
  • Assures all patient correspondence is transmitted to correct areas in a timely manner to streamline patient processing.
  • Assists patients, physicians and/or family members with the completion of medical insurance forms.
  • Informs patients of costs of care being provided, and guides them to appropriate resources for further information or assistance.
  • Answers phones and provides routine information to callers. Processes incoming EPIC messages/prescription refills, faxes and mail in a timely fashion.
  • Coordinates patient care conferences (Wise review)

Administrative Coordinator Duties & Responsibilities: 10%

  • Coordinates and implements office services for the faculty workgroup including expense reimbursements, trips, etc.
  • Prepares or participate in the preparation of special projects and monitoring activities related to them.
  • Manages special events planning, including conferences, lectures, seminars, town hall sessions and faculty working group meetings. Coordinates meeting spaces, menus, logistics, lodging, and travel arrangements for participants.
  • Serves as primary backup for the Scleroderma Center’s other Medical Office Coordinator and Administrative Coordinator/MOC.
  • Provides other administrative support including schedule conference calls; communicates with leadership and working groups.
  • Proactively creates more efficient work processes and workflows; reviews and analyzes workgroup operating practices such as recordkeeping systems, forms, and workflow systems. Recommends and implements approved changes.

Minimum Qualifications (Mandatory):

  • High School Diploma or GED
  • 3 years progressively responsible medical office experience
  • Medical terminology experience
  • Intermediate computer and proofreading skills
  • Additional education may be substituted for up to two years of experience per the JHU equivalency formula.*

* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Preferred Qualifications:

  • Experience in the Johns Hopkins system strongly preferred.
  • 1 year in similar service-oriented industry highly desirable.

Classified Title: Sr. Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OE
Starting Salary Range: $17.59 - $24.80/hr (commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30am - 5:00pm
Exempt Status: Non-Exempt
Location: Remote
Department name: SOM DOM Bay Rheumatology
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

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