Emerson Wellness Center Clinical Coordinator
- Employer
- Emerson College
- Location
- Massachusetts, United States
- Salary
- Salary Not specified
- Date posted
- Jun 23, 2022
View more
- Position Type
- Faculty Positions, Health & Medicine, Other Health & Medicine
- Employment Level
- Administrative
- Employment Type
- Full Time
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Job Details
Emerson Wellness Center Clinical Coordinator
Join our community and experience Emerson College!
The Clinical Coordinator provides support for the Emerson Wellness Center's staff by assisting with the daily operational and functional activities necessary to sustain the Center. Responsibilities include, but are not limited to, the following: client and clinician scheduling, management of incoming phone calls and emails, management of the Center's electronic medical record (EMR), the ability to train new hires on the EMR and other office systems, working knowledge of college sponsored insurance, ability to troubleshoot insurance issues with students and parents, oversight for Center supply orders and office equipment. The Clinical Coordinator is the initial point of contact for students, parents and other members of the Emerson College community, so it is imperative they project a professional, caring and welcoming environment.
Responsibilities
CLINICAL SUPPORT (COUNSELING SERVICES)
- Serve as the initial point of contact for students, parents,
staff, and other members of the Emerson College
community.
- In some cases, determine the appropriate level of service
needed for students, requiring a high level of judgment and
sensitivity.
- Coordinate response in emergency situations, including
contacting Campus police, ambulance services and/or receiving
hospital.
- Manage incoming phone calls, emails, and walk-in requests for
appropriate appointment or clinical referral.
- Direct students to self-care resources, including brochures,
pamphlets, books, and Center website.
- Provide information about accessing counseling services to
students, parents, and college staff.
- Maintain confidentiality and privacy policies and explain
protocols to students, parents, guardians and staff.
- Ensure confidentiality of all office records and activity at
the Emerson Wellness Center.
CLINICAL SUPPORT (HEALTH SERVICES)
- Initiate 911 response, notify and assist clinician in
performance of emergency first aid/CPR in medically determined
emergency situations as defined by Center policy and procedure and
consistent with certification
- Provide clinical instructions to students for preparation of exam or laboratory testing
- Maintain CPR First Aid certification
- Review student health record for compliance with College and
Commonwealth prematriculation immunization/health form
requirements, document information received, notify student of
requirements
- Complete MDPH immunization report sheets following Immunization
Clinics
OFFICE MANAGEMENT
- Manage reception area, check-in procedures, and multiple
paperwork processes including:
- Student/alumni requests for medical records
- Staff requests for faxes, student referrals, and medical
records
- Fax documents or electronic transmissions to appropriate
clinician in a timely manner
- Prepare and obtain medical records for all visits, messages,
lab and referral reports
- Student/alumni requests for medical records
- Manage clinical schedule and notify students and clinicians
about conflicts, delays or reschedules.
- Assist staff and students in booking appointments in person,
over the phone and online.
- Verify student eligibility and insurance status.
- Confirm appointments one business day prior to
appointment.
- Review and relay all phone messages, emails, faxes and
electronic transmissions into record or to clinician in a timely
manner.
- Scan paper documents into client records.
- Order and maintain office materials, forms and
supplies.
- Process consultant payroll, expense forms, and purchase
requisitions.
ADMINISTRATIVE
- Learn and develop fluency with the Center's electronic medical
record (EMR).
- Train new hires on the EMR as part of their
onboarding.
- Train & delegate assignments to student workers
- Monitor Health Holds and update student status for Holds or
Waivers when documentation is reviewed
- Data entry: immunizations, hold status, demographic data, and
allergies from Health Forms
- Establish working relationships with internal support
departments and off-campus clinical providers.
- Closely collaborate with various team members from the
Counseling, Health, and Wellness departments.
- Prepare monthly reports and budget documents.
- Lead special projects as directed.
- Help to modify processes and procedures to increase efficiency
within the Center.
- Compile semester and year-end reports of all client data
reported by clinicians.
- Participate in staff meetings and departmental/ divisional
retreats.
- Prepare and send written correspondence.
- Provide technical assistance and coordination with the IT
department.
- Help maintain and update Emerson Wellness Center
website.
- Manage other administrative responsibilities for the department
as needed, including copying, filing, ordering supplies, handling
mail etc.
- Other duties as assigned.
YOUR SKILLS AND EXPERIENCES
- 2 years experience in an outpatient office setting, Emergency
Department or clinician's office or experience as administrative
support for an office providing services to students in a higher
education setting.
- Strong customer service skills
- Strong computer skills
- Excellent written and verbal communications skills
- Excellent attendance record
- Strong organizational skills, attention to detail and ability
to multi-task and prioritize activities
- Knowledge of standards, rules, and procedures within a mental
health setting
- Must have excellent interpersonal skills and work well in a
team.
- Proficient with Microsoft office, Word and Excel, Google Suite,
and quick to learn new software.
- Ability to maintain confidentiality.
- Ability to interact with people from a broad range of
backgrounds and life experiences.
- Experience with a culturally diverse population and
adaptability to cultural differences.
- Problem solving techniques and the ability to solve problems
that are non-routine.
- Offer solutions that improve on procedures.
- Interpret information to deliver messages.
- Ability to explain information the audience may not have
knowledge about.
NICE TO HAVE
- B.A. degree
- CPR & First Aid certification
- Experience with Medicat EMR software
- 3-5 years experience in an outpatient mental health office
setting, ER or clinician's office.
- Prior experience in a college setting.
WORK ENVIRONMENT
- Usual Office Conditions
- Documentation of immunizations/immunity to: Hepatitis B,
Measles, Mumps & Rubella, COVID-19
- Ability to tolerate close contact with ill, injured or
distraught students
- Intellectual and mental concentration and the need to
concentrate, intellectually, for extended periods of time -
Yes
- Requires the constant coordination of mental and visual
attention - Yes
- Requires the ability to stand and/or sit for long periods of
time - Yes
- Required to move/lift objects that are - Light
- Required to move/life objects - Occasionally
Grade of Position: A14N
Scheduled Weekly Hours: 36.25
Salary: $43,700.14
In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.
Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.
Please refer to our benefits website for a full list of benefits and eligibility requirements.
To apply, please visit: https://emerson.wd5.myworkdayjobs.com/en-US/Emerson_College_Staff/job/Boston-Campus/Emerson-Wellness-Center-Clinical-Coordinator_JR003991
About Us
Emerson College is the nation’s only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.
Diversity Statement
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email: titleix@emerson.edu
Annual Clery Report
In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.
Grade Ranges
Information on Emerson College staff grade range jeid-50f04c4718b3494ea239bc0602f840ed
Company
Emerson College enrolls over 5,800 graduate and undergraduate students from 49 states and more than 70 countries. Its main campus is located in the dynamic, multicultural city of Boston. The college also has campuses in Los Angeles and the Netherlands. Emerson's commitment to inclusive excellence is supported by a range of resources such as the Office of Internationalization & Equity, the Social Justice Center, and the Center for Innovation in Teaching and Learning.
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