Business and Quality Improvement Analyst

  The University of Maryland, Baltimore (UMB) Department of Change Management and Advisory Services (CMAS) is seeking a Business & Quality Improvement Analyst to support the department with efforts to increase employee adoption and usage of newly implemented systems. Responsibilities will include coordinating expanded communications using multiple channels and formats, assessment and advising regarding best business processes, and generally focusing on the people side of change.  The Business & Quality Improvement Analyst position is an integral part of the CMAS team and will be expected to carry out or assist with the following or similar duties in an independent manner and with minimal supervision.
UMB offers a comprehensive and competitive benefits package to eligible employees. This position receives an annual leave package starting with 22 accrued vacation days, 14 floating and observed holidays, 15 sick days, and 3 personal days; comprehensive health insurance and retirement options; professional learning and development opportunities; flexible schedules and teleworking options; and tuition remission for employees and their dependents at any of the University System of Maryland schools.    UMB requires all faculty, staff, and students to be vaccinated against COVID-19. Exemptions for medical or religious reasons will be processed through Human Resources.   Essential Functions:

• Coordinate and provide support on matters related to the assessment and communication of business and quality improvement functions. Ensure processes adhere to policies, procedures, and best practice standards. Communicate time sensitive information using various methods, as appropriate.
• Coordinate and assist with assembling teams to achieve improved quality and business process projects and initiatives. Identify resources needed, persons to be involved and the logistics of accomplishing the project.
• Responsible for ensuring that goals are met based off of the action plans. Conduct studies, workflows, surveys, and analyze data to evaluate performance in quality improvement. Perform analyses to determine trends in the data or workflow compared to industry standards and recognized benchmarks.
• Create workflows for current processes. Assist management in development of work plans. 
• Assess business process impact of changes as a result of change and business improvement roll out, advise end users accordingly, and work in cooperation with training team to ensure updated business processes are absorbed into existing training sessions or new sessions. 
• Participate in the coordination of communication events (e.g., town halls, workshops) to help users stay connected with change and improvement initiatives and accept changes. 
• Participate in providing users with a process for bringing their concerns/needs/requests regarding system abilities and business processes forward for consideration.   
• Assist with Management Advisory Services duties as needed.
• Perform other duties as assigned. 

  Qualifications    Education: Bachelor's degree in business, communications, or related field.   Experience: Three (3) years of business operations utilizing continuous quality improvement, change management strategies, and communications. Experience in a higher education setting preferred.   Certification/Licensure: Prosci or other change management and/or Project Management Professional (PMP) certifications preferred.   Knowledge, Skills, and Abilities:

• Knowledge of effective communication methods, change management methodologies, financial principles and systems relevant to University System of Maryland (USM) institutions. 
• Strong analytical and project management skills and the ability to work under pressure of strict periodic deadlines managing multiple projects.  High degree of creativity in exploring and finding solutions. 
• Ability to assess business processes and the impact of changes as a result of new system functionality and to use sound judgment to effectively advise users on how to absorb and accept the changes, within the scope of the position. 
• Excellent organization, time management, and written and verbal communication skills. 
• Ability to prioritize ongoing and new projects, as well as conduct research and gather information. 
• High level of discretion for confidential information; ability to appropriately handle critical information and sensitive situations. 
• Ability to effectively represent department and interact with all levels of staff and external contacts. 
• Ability to communicate and interact with, as well as support, effective partnerships with peers and subordinates. 
• Ability to maintain a cooperative, service-oriented attitude and professional demeanor. 

  Hiring Range: Mid to high $70,000s, commensurate with education and experience.   UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy.