Managing Associate Director of Undergraduate Student Financial Services

Summary of Position: This position will assist with the day-to-day management of the Office of Financial Services, and reports to the Undergraduate Director for Student Financial Services. The Managing Associate Director assists in the execution of the financial aid program designed to assist families with their investment in a Suffolk education. The Managing Associate Director also collaborates with the director to ensure the policies and practices in financial aid will create outstanding customer service moments for current and prospective Suffolk students and families. The Managing Associate Director will work to eliminate barriers that students may face and create efficient, service friendly ideas and for the benefit of students.

COMPETENCIES:Expertise knowledge of student Financial Aid processes and procedures; knowledge of State and Federal Financial Aid programs, regulations and guidelines; skill in the operation of computers and job-related software programs; skill in interpersonal relations and effectively communicating with internal and external customers.

Primary/Principal Responsibilities:

Responsibility

Ensure compliance with federal financial aid regulations surrounding the Federal Pell Grant and Federal Direct Student Loan programs. Coordinate outreach regarding Entrance Counseling and MPN requirements. Oversee disbursement, adjustments and reconciliation of Federal Direct Student Loan and Federal Pell Grants.

Represents the Office of Student Financial Services at various on and off-campus events as needed, including occasional evening and weekend hours.

Review financial aid applications and award students in undergraduate caseload. Counsels students and parents regarding financial aid programs. Coordinates the financial aid award process for a designated group of students by coordinating the cycle of awards and reviewing and revising aid application materials.

Implement financial aid awarding strategies. Establish office policies and procedures that reflect fair and objective distribution of aid, and participate in financial aid appeals review.

Oversee a staff of 5 undergraduate financial aid counselors. Create an open, welcoming, and inclusive environment in the Office of Financial Aid that actively supports prospective and current students and their families.

Requirements/Qualification:

Bachelors degree; 6-7 years experience in financial aid administration with progressive leadership roles; Proficiency with Microsoft Word and Excel; Excellent analytical, organizational, problem solving and communication skills; Excellent customer service skills; Ability to work under continual deadlines requiring great attention to detail while managing competing responsibilities; Excellent written and oral communication skill; Minimum of five years of experience working with the student information system, Colleague; Minimum of five years of supervisory experience; Minimum of five years of recent professional experience in higher education financial aid including demonstrated expertise in financial aid programs and regulations. The successful candidate will have demonstrated experience working with diverse populations and a strong commitment to help developing and implementing the Universitys Diversity, Equity and Inclusion policies and goals.

This position has some flexibility for a hybrid remote schedule to be determined with the manager based on the needs of the office. Suffolk University requires all employees to be vaccinated against the COVID-19 vaccine unless granted an exemption for medical or religious reasons.

Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment. Suffolk University is an affirmative action, equal opportunity employer. The University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.

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