Administrator - Clinical

We are seeking a Administrator - Clinical who will report to the Director and Executive Vice Director (EVD) of the Department of Otolaryngology – Head and Neck Surgery as well as one or two SOM and JHH Executive leaders (CFO and/or COO).

The Administrator will organize the clinical practice via multiple clinical divisions representing the full array of otolaryngology- head and neck surgery subspecialties. The Administrator, in conjunction with the Department Director and EVD plans, directs, monitors, coordinates, controls, and evaluates the operations of the department’s clinical, academic and research programs and activities, except those directly involving professional medical judgment.

The Administrator develops, recommends and implements the department’s operational plan and will assist the department in determining its immediate and long-term strategic plan. The Administrator is responsible for maintaining liaison with all levels of administration of the School of Medicine and the affiliated hospitals utilized by the Department’s faculty.

This role will manage/oversee all personnel issues for the department including appointment and salary package development for faculty, and the non-faculty staff in the department’s clinical, academic and research activities. The scope of activities include: representing the department activities such as budgeting, grants and contract administration, faculty, house-staff and personnel recruiting. Space management and analogous Hospital activities including physician credentialing and appointment process.

Finally, the Administrator directs the department’s professional fee billing office and assists physician directors in managing the staff in the clinical areas. This role assures the department’s satisfactory compliance with the rules and regulations of the JHH-JHHS, JHU-School of Medicine, Bayview Medical Center, Suburban, and other clinical practice sites. The position requires an awareness of national health care and research trends, policies and issues. Dissemination of material on matters relating to the governance of departments in an academic medical center, and the development and maintenance of comprehensive faculty management information and reporting systems.

Specific Duties & Responsibilities:

Works closely with the Director, EVD, and other leaders, as required, to coordinate medical and non-medical policies and practices. Overall, the a=Administrator is responsible for oversight, maintenance and growth of department clinical, research and educational operations. The Administrator has major responsibility in the following areas:

• Personnel
  • Creates strategic vision for retention and recruitment of personnel, with other key stakeholders
  • Devises and supports the systems needed for recruitment, development, evaluation, and retention of medical personnel.
  • Approves non-physician positions in accordance with strategic vision. Advise and oversee systems related to the development of job descriptions, recruitment/hiring, orientation/training, salary administration, performance appraisal, termination and grievance process of non-physician personnel.
  • Acts as a final arbitrator for non-physician personnel, both management and non-management.
  • Identifies, evaluates, selects and administers fringe benefit packages and other compensation items.
  • Oversees wellness measures for the staff and administrative personnel.

• General Non-Medical Management
  • Ensures the provision of affordable health care services by the acquisition, utilization, and organization of resources (human, financial and physical). Develops improved management techniques and practices.
  • Oversees and accountable for clinical operations. Provides direction to supervisory personnel in establishing department philosophy and objectives related to staffing and performance standards, policies and procedures, job classifications, and compliance with government regulations.
  • Manage communication that informs staff of corporate policies and major decisions. Initially handles complaints from clients such as services and billing, among others, and refers problems to appropriate personnel.
  • Collaborates with and accountable for projects with non-medical professionals, such as attorney and accountants and approves of legal procedures in concert with professionals and the shareholders.
  • Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful practice atmosphere.
  • Ensures compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies. Continually monitors operations, programs, and physical properties.

• Financial Management & Analytics
  • Oversees financial and analytics for the department
  • Develops a financial model which is reviewed and updated annually
  • Creates a transparent budget plan
  • Develops a financial reporting plan for all faculty and non-faculty clinicians
  • Coordinates the long-range financial development and management of the department.
  • In conjunction with Departmental leadership, determines the allocation of resources to practice development, to fringe benefits, and to current income for practice members.
  • Oversees all aspects of the Accounts Receivable process.
  • Oversees departmental systems for Accounts Payable and Payroll.
  • Oversee the development of analytics driven operations.

• Planning
  • Participates in charting and implementing the Department’s mission in response to the changing needs of the internal and external environments.
  • Recommends, develops, and updates strategic long-term plans for the development of the department which support the organization’s philosophy and goals and presents them for owner approval.
  • Is directly involved in planning fee-setting and corporate policy on non-medical issues.
  • Insures adequate information systems development.

• Investments
  • Supervises choice of new facility locations. Devises, approves, and monitors related construction contracts, both for new facility construction, and remodeling of existing facilities.
  • Works closely with others to identify, explore, negotiate, approve, and procure other practice building opportunities.

• Shareholder/Owner Involvement
  • Devises reports and policy statements, presents them to the Director and EVD, implements and monitors approved policies and practices.
  • Acts in an advisory capacity to Director and EVD on non-medical issues.
  • Informs the Director and EVD about current trends, problems and activities in the medical field to facilitate policy making.
  • Recommends clinic policy positions regarding administrative and legislative matters.

• Marketing, Negotiations & Community Relations
  • Assures customer satisfaction. Customers include patients, primary care physicians, and insurance plans.
  • Encourages the integration of the Department with the community through effective communication and marketing programs.
  • Represents the clinic in its relationships with other health organizations, government agencies, and third party payers.

• Other
  • Insures adequate communication within the organization, department and necessary stakeholders.
  • Maintains professional affiliations and enhances professional growth and development to keep current in the latest trends in practice administration.
  • Maintains strictest confidentiality.
  • Performs related work as required.
  • Oversee Quality Improvement and patient satisfaction

• Supervision Exercised
  • Directly supervises Assistant Administrators, and various other managers and supervisors, as required.
  • Indirectly supervises all non-physician personnel.

• Authority:
  • Responsible for collaborating with the Department Director, EVD, and others, for the strategy, oversight and implementation of the day-to-day operations of the Department, with the exceptions of those policies, practices and activities that directly involve professional medical judgment.
  • Derives authority from and is directly responsible to the Director, EVD, and SOM and/or JHH Executive leaders.

Minimum Qualifications (Mandatory):

• Bachelor’s Degree in Health Care or Business Management, Finance Accounting or other related field.
• Seven years progressively responsible professional-level administrative and financial experience related to monetary or non-monetary resources of a department, center, or unit, including two years of supervisory experience and two years financial management experience (e.g., planning, directing, monitoring, organizing, and controlling monetary and non-monetary resources.)

* Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Preferred Qualifications:

• MBA, MHA, MPH or other related field strongly preferred.

Special Knowledge, Skills & Abilities:

• Knowledge of the principles and practices of health planning and management sufficient to manage, direct and coordinate the operation of a major health care organization.
• Knowledge of the purposes, organization and policies of the community’s health systems sufficient to interact with other health care providers.
• Knowledge of the policies and procedures of the Department sufficient to direct its operations and to provide effective patient care.
• Knowledge of the principles and practices of employee development sufficient to ensure organizational productivity.
• Knowledge of computer programs and application.
• Ability to run and read ad-hoc and comprehensive reports
• Skill in exercising a high degree of initiative, judgment, discretion and decision-making to achieve organizational objectives.
• Ability to build effective professional relationships with stakeholders, faculty and staff within the Department, Health System and University.
• Skill in analyzing situations accurately and taking effective action.
• Skill in establishing and maintaining effective working relationships with employees, policy making assignment and achieving goals and objectives.
• Ability to consider issues from a school-wide perspective, setting priorities, meeting deadlines, balancing the needs and goals of the Department with those of the Organizations.
• Skill in exercising judgment and discretion in developing, applying, interpreting and coordinating departmental policies and procedures.
• Ability to assume responsibility and exercise authority over assigned work functions.
• Leadership skills.
• Communication skills.
• Able to effectively manage, mentor and educate administrative staff.

Technical Qualifications or Specialized Certifications:

• Requires prolonged sitting, some bending, stooping and stretching, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.

Supervisory Responsibility:

• Directs and indirects supervisory responsibility 177.

Budget Authority:

• Total expense budget FY21 $50M.

Classified Title: Administrator - Clinical
Role/Level/Range: L/05/LH
Starting Salary Range: Commensurate with experience
Employee group: Full Time
Schedule: Mon-Fri, 8:00-4:30
Exempt Status: Exempt
Location: School of Medicine Campus
Department name: SOM Oto General Administration
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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