Manager, User Support Services, Instructional Support

Rhode Island College invites applications for the position of Manager, User Support Services, Instructional Support. This is a 35 hour/week, calendar year, full-time position.

The Manager of User Support Services, Instructional Support will plan and manage technology and college applications in support of instructional technologies. Support and administer the various college applications and design & provide necessary training related to these applications. The individual will also plan and manage technology and training services to support the integration of computing and information technologies across the curriculum of the college and to support the acquisition of information technology software, skills by faculty, staff, and students.

Rhode Island College is a regional comprehensive public college that serves approximately 6,400 undergraduate, graduate and doctoral students through its five schools: The Faculty of Arts and Sciences, the Feinstein School of Education and Human Development, the School of Business, the School of Nursing and the School of Social Work. Established in 1854, we are Rhode Island’s first public institution of higher education. 

Required qualifications:

• Bachelor’s degree
• Experience: Six years of experience in delivering computing, information, and instructional technology support services.
• In-depth knowledge of application software and hardware used to support a college environment.
• Demonstrated understanding of the workflow and process requirements of business units related to applications.

Preferred qualifications in two or more of the following:

• Master’s degree in Instructional Technology, CS, CIS or related field.
• Teaching experience at the college/university level.
• Significant team leadership and/or supervisory experience in information technology.
• Bilingual

Application deadline: 7/11/2022

Proposed starting salary range: $80,000 - $92,000

For a full job description, which includes additional responsibilities and requirements for the position and application procedures, see https://employment.ric.edu/. Candidates must apply on-line, using Rhode Island College’s PeopleAdmin Applicant Tracking system.  

As an Affirmative Action/Equal Opportunity institution that values and is committed to inclusion and expanding the diversity of its faculty and staff, the College invites members of protected classes, including minorities and persons with disabilities, to identify themselves as such at the time of application.

www.ric.edu