Senior Assistant Director of Student Financial Services - Counseling

Senior Assistant Director Of Student Financial Services - Counseling

Student Financial Services

JOB SUMMARY:

Responsible for the coordination, management and supervision of the SFS counselors (back end) and operations while ensuring exceptional customer service to a diverse community of students. Oversee back-end processing of federal and institutional verification and packaging to ensure timely award notifications and compliance. Assist the Director of Operations and Compliance in the development of policies and procedures for student aid application review, awarding, and processing. Work closely with other SFS senior staff to maintain accurate and customer centric advisement while maintaining compliance to all regulations. Maintain current on all federal, state and institutional policies. Perform under pressure in a fast-paced, high performance, and collaborative environment.

REPORTS TO: Director of Operations and Compliance

RESPONSIBILITIES & DUTIES:

1. Supervise and train back-office counseling staff in the review of student aid applications in regards to federal and institutional verification requirements and awarding policies
2. Oversee timely and accurate awarding of federal, state and institutional funding. Create and monitor quality assurance reports to ensure compliance to all regulations and policies
3. Oversee flow and review of document requests to ensure timely and accurate processing
4. Develop and maintain document tracking codes and student forms in accordance with federal and institutional policies
5. In conjunction with the Director of Operations and Compliance establish policies and procedures for review of student application data in accordance with federal, state and institutional regulations and policy using industry wide best practices.
6. Evaluate eligibility for federal, state, institutional and other student assistance. Review tax and other documents to perform federal and institutional verification and confirm eligibility requirements
7. Process Scholarship error and other reports for accuracy in student awards
8. Update and maintain training and policy materials for staff and NASFAA Polices and Procedures manual
9. Update and maintain University's website concerning verification policies and requirements.
10. Remain current on all federal, state and institutional regulations and policies including those regarding information privacy and security. Attend webinars and other training events
11. Provide service excellence through courteous, informed, accessible and professional engagement.
12. Support and act as a resource for SFS staff
13. Develop, organize and maintain ongoing training opportunities and materials to enhance knowledge of federal, state and institutional policies, procedures and systems.
14. Manage and maintain paid time off/attendance records.
15. Assist in general office functions as needed
16. Perform other job-related duties as assigned

REQUIREMENTS (Knowledge, Skills and Abilities):

1. Ability to make independent decisions based on training.
2. Ability to prioritize workload according to volume, urgency, etc.
3. Ability to be organized and pay attention to detail.
4. Ability to work cooperatively with others.
5. Ability to work effectively in stressful situations.
6. Excellent interpersonal and communication skills.
7. Ability to work with high volume in person and telephone contact.
8. Knowledge of Microsoft Word, Excel and the Internet.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

1. Bachelor's Degree and/or 3 - 5 years of current financial aid experience in a fast-paced customer-service oriented higher education environment.

POSITION(S) SUPERVISED:

1. Financial Aid Counselors (back-end).
2. Senior Financial Aid Counselor (Verification).
3. Financial Aid Administrator of “Edits”.

ABOUT ADELPHI:

Adelphi University, New York, is a highly awarded, nationally ranked, powerfully connected doctoral research university dedicated to transforming students' lives through small classes with world-class faculty, hands-on learning and innovative ways to support academic and career success. Adelphi offers exceptional liberal arts and sciences programs and professional training, with particular strength in our Core Four—Arts and Humanities, STEM and Social Sciences, the Business and Education Professions, and Health and Wellness. Recognized as a Best College by U.S. News & World Report, Adelphi is Long Island's oldest private coeducational university, serving more than 7,500 students at its beautiful main campus in Garden City, at learning hubs in Manhattan, the Hudson Valley and Suffolk County, and online. The University offers students 75 undergraduate programs, more than 70 master's degree and doctoral programs, and 55 certificate programs in the liberal arts, the sciences and professional training. With powerful partnerships throughout the New York area, more than 118,000 graduates across the country, a growing enrollment of students from 44 states and 65 countries, and rising rankings from top publications and organizations, Adelphi is a dynamic community that plays a leadership role on Long Island and in the region.


To apply, visit https://phf.tbe.taleo.net/phf02/ats/careers/v2/viewRequisition?org=ADELPHI&cws=39&rid=2748 jeid-3c2afd0011561d4d8baed6d36fa69c29