Housing Technology Support Specialist

Posting Details

Posting Details

​Benefits of Working at UNCW

Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.

Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.

Full time employees are also eligible for up to three (3) paid waivers from the state and then UNCW provides an additional two waivers in the summer for classes taken only at UNCW including the application fee and book rental. In addition as a full time employee, UNCW offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service

We also offer an abundance of training and development programs through our Dare to Learn Academy , Skillport , and the employee assistance program , many of which are offered free of charge.

Recruitment Range

$40,000 - $50,000

Vacancy Number

S01788

Position Title

Tech Support Analyst

Working Title

Housing Technology Support Specialist

Competency Level

Contributing

Dept/School

Housing and Residence Life - 40010

Primary Purpose of Organizational Unit

The Office of Housing and Residence Life at the University of North Carolina at Wilmington houses approximately 5100 students in a combination of residence halls, suites, and apartments.

In order to facilitate a positive living experience on the campus, a variety of staff are necessary to carry out the responsibilities. Full-time professional staff, student residence hall staff and facilities staff work to develop an atmosphere conducive to academic and personal growth. It is the mission of the Office of Housing and Residence Life to appropriately challenge residents to develop to their full potential by supporting their educational and personal growth and development. The Office of Housing and Residence Life strives to establish a satisfactory physical environment that emphasizes the utilization of human and material resources in an efficient manner. In order to facilitate each student’s personal and academic growth, it is essential that a clean, safe and well maintained environment be provided.

The Housing and Residence Life staff will maintain an environment that is conducive to educational excellence by providing academic support, educational opportunities and challenges for individual residents. Opportunities for students to attain a greater appreciation and understanding of cultural and lifestyle differences and opportunities for leadership and self-governance roles are integral to the on campus experience.

College

Housing and Residence Life - 40010 College

College/School Information

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace

Main UNCW Campus

Brief Summary of Work for this Position

The Housing Technology Support Specialist works under the general supervision of the Assistant Director of Technology.

The Housing Technology Support Specialist is responsible for providing hardware and software technical support to departmental users by troubleshooting information technology problems and assisting in implementing corrective actions in a timely manner. Strong customer service skills are a must.

This position also manages file share and server systems, performs system upgrades, and is responsible for implementing new security requirements as directed by the university’s Information Technology Services department.

Additionally, the Housing Technology Support Specialist performs administrator functions on several departmental information systems including Active Directory, residential management database systems, Easy Lobby visitor management system, Microsoft SharePoint, digital signage systems, and Cascade website content management.

The Housing Technology Support Specialist assists the Assistant Director of Technology with inventory management of the department’s information technology equipment, as well as the planning of long-term replacement cycle of hardware and software licensing to ensure requirements are budgeted appropriately.

In the absence of the Assistant Director of Technology, the Housing Technology Support Specialist oversees many aspects of core departmental computing and marketing operations.

Minimum Education and Experience Requirements

Graduation from a two year technical college with a major in an information technology field and one year in the information technology field related to the position’s role; or graduation from a four year college or university and one year experience in the information technology field related to the position’s role; or graduation from a four year college or university with a major in an information technology area. Related information technology experience may be substituted year for year for the required education.

Preferred education, professional skills and experience

• Prior network helpdesk experience
• Prior experience with a housing management software system ( RMS, StarRez, etc.)
• Prior experience with server administration (e.g. Active Directory) and SQL database systems
• Prior experience with network software, hardware and software support, and Microsoft SharePoint site management

Required Certifications or licensure

N/A

FTE

1.0 (40 hours per week)

Months Per Year

12 Months

Work Days

Monday - Friday

Work Hours

8:00AM- 5:00PM

Type of Position

Permanent

Anticipated Ending Date if Time-Limited

Position Number

7719

Job Posting Date

06/17/2022

Posting Close Date

07/10/2022

Number of Openings

Single Incumbent

Special Notes to Applicants

PLEASE NOTE : This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the ‘Work History’ section before you apply for this position. Failure to answer all required questions will cause the system to disqualify your application.

EEO Statement

At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

External Link to Posting

https://jobs.uncw.edu/postings/24887
Applicant Documents
Required Documents

1. Resume
2. List of 3 Professional References

Optional Documents

1. Cover Letter

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How did you learn of this opportunity with UNCW? (2022)
   • UNCW Website
   • UNCW LinkedIn Page
   • UNCW Twitter Account
   • UNCW Employee Referral
   • UNCW Instagram Account (UNCW_jobs)
   • UNCW Job Alert
   • Chronicle of Higher Education
   • Diverse Issues in Higher Education
   • Glassdoor
   • Higher Ed Jobs
   • Hispanic Outlook
   • Indeed
   • Inside Higher Ed
   • North Carolina Job Network
   • Women in Higher Education
   • Craigslist
   • Other