Skip to main content

This job has expired

BUSINESS SUPPORT SPECIALIST II

Employer
University of Missouri
Location
Missouri, United States
Salary
Salary Not Specified
Date posted
Jun 17, 2022


Hiring Department

University of MO - Columbia
CCASHIER - Cashier and Student Repay

Job Description

The MU Division of Finance and Business Services has overall responsibility for creating a financial environment on campus that meets our fiduciary responsibilities, demonstrates stewardship and meets all of our regulatory requirements. The Cashiers Office is responsible for managing student finances and consists of five main areas: accounts receivable, frontline cashiering, refund processing, sponsor billing, and student loan repayment.

The Cashiers Office team is committed to excellence in providing financial services to students and the Mizzou community. We have made it our goal to provide these services in the most efficient, friendly, effective, and customer-oriented fashion possible.

Summary
This position is responsible for overseeing various back-off administrative tasks that impact the department’s mission. This includes: customer service, aspects related to third party shared services, University Accounts and Grants, and the VA CH33 program.

Key Responsibilities
  • Customer Service – responsible for answering and responding to Cherwell tickets on behalf of the Cashiers Office. During staff absences, assists with inbound calls through the main office number (20%).
  • Sponsor Billing [Third-Party Shared Services] – Oversees the following aspects within the UM Third Party Shared Services structure (40%):
  • Customer Service (Emails, Phone Calls, and Walk-in scenarios) – this includes answering questions from students, parents, and/or sponsoring organizations on whether or not credits have applied to accounts; authorizations have been received; working with new organizations who would like to be setup as a sponsor; and reviewing authorizations to make sure they have the correct information before submitting to the Third-Party Shared Services processing team.
  • Adding/removing Sponsor Student Fees – works directly with the International Center to add the Sponsor Student Fee as needed.
  • Third-Party Payments – responsible for processing all physical check payments and wire transfers that are submitted by a sponsoring organization. This includes creating the Cash Receipts Report (CRR) and submitting the CRR for daily/weekly processing and posting the payment to the corporate account within the student information system (myZou).
  • Unclaimed Wires – reviews the weekly unclaimed wire report to see if there are any pending third-party payments that have not yet been claimed. If any are identified, will claim those, create the CRR, and post the payment to the corporate account within the student information system (myZou).
  • Refunds – runs weekly query to identify any overpayments that need to be returned to the sponsoring organization. Responsible for creating the voucher request and submitting to the Finance Shared Services (FSS) team for processing. If any additional information is requested by the FSS team, this position is responsible for locating that information from the sponsoring organization and submitting it to the FSS team for processing. Responsible for posting the refund to the corporate account within myZou and notifying the sponsoring organization that the payment is being returned.
  • Military Invoicing – responsible for overseeing all aspects related to online invoicing within five military portals (ArmyIgnitED, Tungsten, AI, Navy, and WAWF). This includes locating purchase orders, uploading MU invoices into the portals, and/or troubleshooting any issues with invoice processing.
  • Journal Entries – responsible for creating any journal entries (JEs) related to third-party billing payments that have been posted to the wrong account.
  • Sponsor Billing [University Accounts & Grants] (20%) –
  • Responsible for reviewing and processing electronic forms that are submitted by campus departments who have elected to cover tuition and fees on behalf of a student.
  • Responsible for answering questions from MU campus departments and students.
  • Create journal entries for credits/payments that are being covered by the department. As needed create correcting entries for adjustments as they occur.
  • Responsible for waiving late fees and finance charges following university and departmental procedures (10%).
  • Creates Cash Receipt Reports (CRRs) for VA Ch33 and Yellow Ribbon payments (5%).
  • Back-up duties – process student payments and provide front line customer service on an as-needed basis (5%).
As with all positions, involvement with other duties and responsibilities may be expected in order to support the mission and priorities of the University of Missouri.

Salary

Salary Range: $18.00-$23.00 /per hour

GGS Grade: 7

University Title: BUSINESS SUPPORT SPECIALIST II

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Shift

M-F; 40 hours; hybrid work structure

Minimum Qualifications

An Associate’s degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Two years of experience in a position with comparable knowledge and skills: preferably working in a student accounts receivable office or another student services office within higher education. Two years of customer service experience, both in-person, over the phone, and through written exchange. Proficiency using Microsoft Office products, specifically Excel. A bachelor’s degree maybe substituted for two years of work experience.

Knowledge, Skills, & Core Attributes
• Detail oriented, with the ability to handle multiple tasks at the same time
• Possesses conceptual knowledge of theories, practices and procedures within the Finance and Business function
• Applies general financial and/or business knowledge developed through education and experiences
• Exhibit a high personal standard of excellence, be an effective team player, and demonstrate inclusivity, civility, and respect for all.
• Operate with minimal guidance, be a dependable, self-directed learner who is flexible and adaptable to changing environments.
• Engage stakeholders and customers through effective written and oral communication.

Supervision Received
This position reports to the Director.

Supervision Exercised
This position has no supervisory responsibility.

Application Materials

Resume, Cover Letter
Recent writing sample, illustrating a problem/situation they successfully resolved through

Other Information

About the department:
The Office of Cashiers, a unit within the Division of Finance and Business Services, is responsible for managing student finances and consists of five main areas: student account billing and collection, cash management services, refund processing, sponsor billing, and institutional student loans. The Division of Finance and Business Services has overall responsibility for creating a financial environment on campus that meets fiduciary responsibilities, demonstrates stewardship and meets all of our regulatory requirements.

Our Team is committed to excellence in providing financial services to students and the Mizzou community. We have made it our goal to provide these services in the most efficient, friendly, effective, and customer-oriented fashion possible.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.

To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:
42458

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert