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Learning Support Specialist II, Lead

Requisition ID:

Job Title: Learning Support Specialist II, Lead

Department: Tutoring

Location: Columbus Campus

Employment Type: Staff

Employment Status: Part-Time Professional

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation Range: $18.50 - $21.00

Schedule: Part-Time; Mon - Fri

Job Description:

Position Summary

The Learning Support Specialist Lead (LSS Lead) provides support, oversight and training to the Learning Support Specialists. This position recommends and provides feedback on the current tutoring programs and staff, with regards to training and development needs and performance requirements.

The LSS Lead will tutor in-person and is expected to work with students, either one-on-one or in small groups to help them attain a deeper and more substantial command of the assigned subject matter. The LSS Lead must be able to work with multiple students and with other tutors present, in a shared tutoring space.

The LSS Lead will communicate with the department regarding individual student progress and needs. This position is responsible for generating reports from tutoring software and sending them to his/her supervisor. The LSS Lead must have a strong command of the subject matter and be able to communicate it effectively to students using a variety of methods and teaching tools.


Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Leadership and Managing Teams


Leading Teams

Functionally supervises LSS, LSS1 & LSS2 staff; supports and assists with the training of new LSS, LSS1 & LSS2 staff. Provides direction and guidance regarding tutoring methods, standards and operations. Coordinates with faculty partners to ensure accurate and timely information is communicated.


Supplements students’ understanding and command of the course material for which the students are seeking assistance, outside of class. Tutors for any level of coursework in discipline area of expertise and provides support for other tutors, as needed. Helps students to develop and apply appropriate learning and study skills. Meets with students at appointed time.

Administrative/Clerical Functions

Maintains documentation of all tutoring sessions. Generates department reports for tutoring and maintains documentation of department tutoring interactions. Provides course instructor(s) with communication/information that can be used to facilitate student learning of course content. Advanced use and implementation of the College’s tutoring software, including ability to train new associates.

Continuous Learning and Mentoring

Maintains a thorough knowledge of the course material, as well as multiple instructional methodologies, to accommodate various student learning styles. Attends tutor training sessions.

Provides support to LSS, LSS1, LSS2 Peer Tutors & Supplemental Instructional Leaders. Assists with technical support of tutoring software and reports. Provides expert guidance at utilizing teaching and tutoring platforms used at the College.

Diversity, Equity and Inclusion

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community. Recognizes diversity of campus students/staff/faculty and supports them in a respectful and courteous manner.


Holds special study sessions upon the request of instructors, students, Departmental Tutoring Coordinator, or Department Chair. Other duties required. Regular, predictable, and punctual attendance is required.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee regularly stands and walks and sits for extended periods of time.

Employee converses verbally with others in person and online. Employee frequently uses hand or fingers to touch. Vision demands include close, relatively detailed vision and distance vision. Employee occasionally lifts or exerts force of up to 10 pounds when moving materials.


Normal office and classroom working environment.


Knowledge of: planning and scheduling; computers, software, including cloud applications, to include Microsoft Office applications (Work, Excel, Outlook, PowerPoint); Advanced Subject-matter knowledge; learning techniques; College curriculum and expectations of students; best practices in tutoring students in advanced degreed programs; tutoring programs, and platforms utilized in the classroom.

Skill in: verbal and written communications; maintaining good public relations; customer service; conflict resolution; general typing; application of job software programs; time management and organization; communicating with a diverse student body; mentoring and providing support; leading teams; coordinating people; multi-tasking;

Ability to: maintain confidential and sensitive information; engage a variety of tutoring strategies with appropriate sensitivity to students’ learning styles; work with students from diverse social and academic backgrounds and who have special learning needs; become expert in and implement tutoring software utilized in the department; take appropriate initiative and accept responsibility within the job parameters; hold others accountable within the parameters assigned.

Additional Information: The LSS, II Lead must be able to work with multiple students and with other tutors in a shared space while overseeing tutoring center processes and procedures including student sign-in and questions, supporting LSS's during their shifts and ensuring LSS closure of appointments.

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