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CO Patient Service Coordinator

Employer
Johns Hopkins University
Location
Maryland, United States
Salary
Salary Not Specified
Date posted
Jun 16, 2022

View more

Position Type
Administrative, Student Affairs, Health Services
Employment Type
Full Time

The Department of Ophthalmology is seeking a Patient Service Coordinator who offers friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. This role maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Works with others in a team environment.

Specific Duties & Responsibilities:

  • Coordinates visits either within the department or between several departments.
  • Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
  • Verifies and enters pre-registration and insurance information into the computer system.
  • Obtains pre-certifications as required by patients’ health care insurers or managed care providers.
  • Registers patients for clinical appointments using computerized database.
  • Assists patients or family members with completion of medical insurance forms.
  • Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
  • Arranges or assists in arranging patient transportation.
  • Collects time of service payments, issues receipts, and prepares cash settlement records.
  • Assigns diagnostic and procedure codes to charge vouchers for computer input.
  • Enters patient’s charges into computer system.
  • Discusses patient’s charges, if appropriate, with patients and/or patients’ family.
  • Screens patient calls and medical issues. Answers patient medical questions where appropriate and determines if physician/nurse response is required.
  • Schedules patients for laboratory tests, medical examinations, procedures, surgeries and admissions. Resolves any schedule conflicts. Uses automated records systems to access, enter, and edit patient information.
  • Coordinates visits either within the department or between several departments.
  • Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Prints and mails directions, maps, fee schedules, and department specific information to patients
  • Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas. Obtains and/or verifies patient's demographic data by phone or in person.
  • Confirms appointments by telephone and/or mail. Fills vacancies due to cancellations.
  • Responds to requests for completion of various medical forms for patients such as MVA forms, Disability forms, Worker’s Compensation forms, etc..
  • Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments).
  • Registers patients for clinical appointments using computerized database.
  • Assists patients or family members with completion of medical insurance forms.
  • Answers phones and provides routine information to callers.
  • Scanning medical records documents into the electronic medical records system.
  • Monitors the in-basket in the electronic medical record system. Handles basic in-basket requests and forwards others as necessary to the appropriate resource. Documents appropriately in the system.
  • Collects time of service payments, issues receipts, and prepares cash settlement records as required for cross coverage.
  • Discusses patient charges, if appropriate, with patients and/or patients' families.
  • Refers patient to appropriate office if financial counseling is necessary.
  • Assists with basic insurance and third party queries and explains payment policies.
  • Assists with back office duties as needed to ensure consistent patient flow.
  • Maintains familiarity with various types of medical insurance to explain these plans.
  • Assists physician(s) in monitoring the electronic medical records as assigned in signing of operative notes, discharge summaries, and clinic notes. Prepares and mails notes to referring and other physicians on cc list.
  • Operates personal computer to access e-mail, electronic calendars, and other basic office support software.
  • Maintains appropriate level of office supplies and medical forms; orders additional stock in a timely manner.

Minimum Qualifications (Mandatory):

  • High School Diploma or GED required.
  • One year work experience required in a similar service-oriented industry.
  • Excellent communication skills.
  • At least average computer skills.
  • Must possess problem solving and organizational skills as well as a strong personal and professional commitment to quality patient care and service excellence.

Preferred Qualifications:

  • Two years college or equivalent work experience preferred.
  • Two years related ophthalmology/JHH system work experience strongly preferred. Medical terminology and knowledge of medical insurance coverage preferred.

Special Knowledge, Skills & Abilities:

Client Satisfaction:

  • Assist patients, family members or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
  • Ensure compliance with regulatory standards.

Productivity/Efficiency:

  • Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
  • Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the Practice (education, organizing, housekeeping, assisting others).
  • Organize job functions and work area to be able to effectively complete varied assignments within established time frames.
  • Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision.
  • Must be able to type at least 40 wpm.

Classified Title: Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Hourly Pay Rate Range: $15.41-$21.21 (Commensurate with experience)
Employee group: Full Time
Schedule: M-F, 8:30 a.m. - 5:00 p.m.
Exempt Status: Non-Exempt
Location: School of Medicine Campus
Department name: SOM Oph Glaucoma
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

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