Recreation Guest Services Coordinator

Job Summary

Recreation Services at the University of Colorado Boulder encourages applications for a Recreation Guest Services Coordinator! This role provides assistance to the Assistant Director of Guest Services with leadership, vision, and supervision of daily operations and management of Guest Services. The Coordinator is responsible for personnel management of approximately 50 student employees at two rec center locations; Main Rec & Williams Village Rec Center. The Coordinator works collaboratively with other areas of the department, the Division of Student Affairs, and throughout the University to enhance Guest Services operations.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Recreation Services is a valued campus resource and partner dedicated to supporting student success. We offer a variety of high quality, convenient, innovative and inclusive ways to help you connect with yourself and your campus community. The Rec is a LEED Platinum (highest ranking sustainable design) facility with over 300,000 square feet of recreation and fitness activity space. We are a student fee-funded service and our student-led, CUSG Recreation Board and team of experts will ensure we meet the evolving needs of a dynamic recreation, fitness and wellness service that supports student engagement, academic and personal success.

What Your Key Responsibilities Will Be

Guest and Member Services Management

• Develop member and guest services policies and procedures as directed. Manages Guest Services operations by handling inquiries and resolving problems that are not answered by student staff using Fusion point of sale. Supervise membership processing, sales and refunds and on-line transactions that generate revenue through Fusion point of sale. Embrace and apply the team model with student and professional staff to sustain an inclusive and trusting working environment. Implement regular ongoing staff training to improve customer service and satisfaction for main and Williams Village Recreation Centers. Other duties as needed.

Staff Supervision

• Recruit, hire, on-board, train, supervise, mentor, coach and evaluate a student staff of approximately 50 to deliver excellent customer service. Implement employee evaluations along with reviewing ongoing work performance and providing coaching. Develop and lead staff meetings and trainings on policies, procedures, customer service, participant safety, and emergency response to improve service provided to customers. Determine employee work schedules and adjust in relation to budget, accuracy, and need.

Fiscal Management

• Provide direct oversight over all financial and business transactions related to Guest Services, locker rooms and equipment check-out services. Manage student staff hourly budget and manage bi-weekly payroll for student staff. Maintains record keeping system to track expenses monthly, develops and maintains quarterly reports and develops and monitors annual budget. Assists Assistant Director, Guest Services in providing oversight for all revenue and operating expenses for memberships, lockers, pro shop sales, and vending. Works with accounting staff and Assistant Director in developing efficient and accurate cash handling procedures. Help resolve any discrepancies that arise when balancing sales transactions. Research vendors and products for high quality and low pricing, making the best selection of equipment and adhere to standard methodologies making good decisions for use of university financial resources.

Equipment and Locker Services

• Enters pro shop products into Fusion and conducts regular sales reports and inventory of check-out equipment. Purchases new equipment for equipment check-out and pro shop as determined by Fusion balance reports. Benchmark vendors for high quality and good pricing and develops the best methodologies for daily operational needs while providing great customer service for main and Williams Village Recreation Centers. Manage the mechanical laundry operations including preventative maintenance and ordering supplies. Manage locker rentals for Fusion point of sale and renewals for monthly, semester and annual expiration. Impound and clean-out lockers as needed and ensure members have appropriate renewal notification. Answer customer inquiries, explain cost and communicate updates to promote availability of lockers.

Events and Facility Operations

• Assist with special events to include attendance, coverage, scheduling staff and other needs. Represent Recreation Services at tabling events and marketing opportunities when needed. Serve as department expert on facility management software Connect2.

Committees and Professional Development

• Serve on project teams and committees related to facility development, student success, employee training and other areas as assigned. Concentration will include student development with an emphasis on personnel training, coaching and mentoring. Attend departmental, divisional and other official functions as required. Attend State, Regional, and National Conferences for professional growth and development.

Quality Control

• Use equipment at the main Recreation Center to provide quality control for programs, services, and facilities. Periodically attend Recreation Services classes or programs and use various facilities and equipment to ensure they are meeting or exceeding the standards for the department. Report any problems or suggestions to the appropriate manager for proper attention.

Other duties as needed.

What You Should Know

All University of Colorado Boulder employees are required to align with the campus COVID-19 vaccine requirement . New employees must provide proof of vaccination or receive a medical or religious exemption within 30 days of employment.

This position is not expected to be remote.

What We Can Offer

The salary range for this position is $45,000-$48,000. Onboarding assistance is available within Student Affairs division guidelines.

Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements
Be adventurous. Be collaborative. Be Boulder.

What We Require

• Bachelor’s degree from a college/university in Sport/Recreation Management, Exercise Science, Physical/Health Education, Student Development, or a related degree, including experience with front-line customer service in a collegiate recreation center or fitness operations (may include undergraduate and graduate assistant student experience).
• An equivalent combination of education and experience may substitute.
• Capability to work within a flexible schedule and on occasional weekends.

What You Will Need

• Demonstrated organizational experience with oral and written communication skills.
• Ability to use strengths to leverage and deliver purposeful results.
• Ability to work independently and manage multiple tasks simultaneously.
• Ability to effectively supervise multiple staff members, manage a diverse group of individuals and foster a productive, positive work environment.
• Ability to establish and maintain good rapport with internal and external customers.
• Ability to plan, organize and carry out assignments effectively.
• Ability to return verbal & written correspondence in a timely manner and consistently meet deadlines related to inquiries.
• Capability to gather and analyze information, assess situations and arrive at decisions.
• Ability to exercise attention to detail and design safeguards to prevent errors.
• Ability to be proactive in solving problems independently and as a team.
• Ability to communicate effectively both verbally and in writing.
• Ability to gather information about department programs and services and train staff to resolve problems and answer questions.
• Ability to professionally represent department and unit in presentations and tours.

What We Would Like You To Have

• Master's degree from a college or University in a relevant subject area.
• Two years of work experience in a collegiate recreation center or fitness operations (may include undergraduate and graduate assistant student experience).
• Experience supervising or managing students and/or employees.
• Experience developing and/or leading training.
• Experience with customer service specific to member/guest services and with frontline customer service.
• Direct personnel management experience recruiting, hiring, on-board training, scheduling, evaluating and coaching part-time staff.
• Budget development and management experience.
• Experience working with EMS, When to Work, Connect2 and Fusion software.
• CPR/AED and First Aid Certification.

Special Instructions

To apply, please submit the following materials:

1. A current resume.
2. A cover letter that specifically addresses how your background and experience align with the requirements, qualifications, and responsibilities of the position.

You will not be asked to upload references at this time.

Please apply by June 30, 2022 for consideration.

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs .

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu