MEDICAL OFFICE ASSISTANT: GREETER/CASHIER

Job Summary:

Do you love working with a great team and seeing adorable animals daily? Then working in UW Veterinary Care (UWVC) reception is the place for you! This fast-paced and exciting opportunity is a key role in patient intake and client communications. Clients may be stressed by their sick patients, so superb customer service and a positive and helpful attitude are necessary. This is a challenging yet rewarding support position in the hospital, with the potential to grow your career and communication skills. Join us!

Responsibilities:

Performs administrative and customer service support in an office setting within a healthcare facility or clinic to provide quality customer service to all patients and staff and ensure smooth administrative operations.

• 5% Provides day-to-day operational support to medical work unit personnel
• 10% Prepares documents for patient admissions and appointments
• 30% Serves as front desk staff within a healthcare facility or clinic
• 30% Greets patients, schedules appointments, maintains calendars, schedules tests, and makes referrals according to instructions
• 5% Receives, submits, and responds to inquiries according to established policies and procedures
• 5% Provides operational phone support within an emergency medical facility
• 5% Serves as a cashier, collecting and accurately recording all cash/credit transactions associated with a veterinary healthcare facility
• 5% Provides support to the billing functions of UWVC
• 5% Maintains appearance and cleanliness of the reception and client waiting areas of the hospital

Tasks:

• Cancels and reschedules appointments as needed. Schedules new-to-service and return appointments according to established protocols for each service.
• Prepare charts for appointments as needed, upload client consent forms to patient file, upload documents and records to patient file, print medical record labels for charts.
• Participate in rotating on-call shifts as needed.
• Perform billing duties including processing client payments, review daily appointment report (Lizzie) to check for appropriateness of fees, make billing adjustments per hospital protocols.
• Use the hospital's internal messaging system (Vocera) per established protocols to inform appropriate stakeholders of patient arrival. Triage and differentiate method of messaging (Vocera vs. Message Board or urgent vs. not urgent)
• Verify accuracy of client/patient information, updating as necessary, including client's full legal name, address, phone numbers, email, referring veterinarian (rDVM), birth date, etc.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Required
H.S. Diploma

Preferred
Associate's Degree

Qualifications:

Previous customer service experience is required. Knowledge of medical terminology strongly preferred.

COVID-19 Considerations:

UW-Madison continues to follow necessary health and safety protocols to protect our campus from COVID-19. All employees remain subject to the COVID-19 Workplace Safety Policy: https://policy.wisc.edu/library/UW-5086 . Please visit https://covidresponse.wisc.edu for the most up-to-date information.

Work Schedule:

Scheduled hours of Saturday-Sunday, 10AM-8PM, with potential for additional on-call shifts, as required by the hospital.

Holiday coverage responsibilities: 1-3 Holiday shifts a year.

Work Type:

Full or Part Time: 50% - 100%

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.

Appointment Type, Duration:

Terminal, 24 month appointment.
This position has the possibility to be extended or converted to an ongoing appointment based on need and/or funding