Computer Support Systems Manager

Job Description

This position provides management and administration of support systems used by|Division of Operations IT and Data Administration personnel. Administers and configures systems to remotely administer software updates, update virus definitions, remotely deploy, and manage software installations. This includes the development of patch baselines and regular updates. Manages user and computer accounts, roaming profiles in active directory. Conducts regular scans of all systems for Personally identifiable information (PII) and develops reports of findings. Administers Mobile Device Management software to remotely manage wireless and portable devices. Monitors and documents performance of infrastructure including servers, network, and systems. Serves as second tier of support within the computing support center.

Required Qualifications

Advanced degree in Computer Science, Systems Engineering, Information Technology,|or other related field, or equivalent combination of education/training and significant work experience.| Experience administering IT needs and systems for multiple organizations at multiple locations.| Experience providing technical support and troubleshooting services on various platforms, including Microsoft Windows, Mac, iOS, and Android operating systems.| Experience leading diverse teams with varies levels of technical background.| Must have a valid driver's license in order to travel and respond to IT needs at various locations on campus.| Ability to plan, design, implement and manage multiserver complex departmental and enterprise systems.| Experience working with database management systems such as Oracle and MS SQL Server.| Detailed knowledge of Microsoft products including, but not limited to: Windows Server and desktop operating systems and Microsoft Office Suites.| Experience analyzing and modifying systems and software in order to automate tasks, perform system integration and allow customized data access.| Demonstrated experience administering a multiuser heterogeneous Windows environment.

Preferred Qualifications

Experience with Windows Active Directory and roaming profiles.| Experience with network backup systems and infrastructure.| Experience utilizing and administering System Center Configuration Manager and Windows Deployment Services.| Experience administering TeamDynamix, ServiceNow or other IT ticketing and service management applications.| Experience with IT service management as demonstrated through ITIL Foundation Certification.| Knowledge of compliance with state, local, and university policies and procedures.| Experience in a higher education or public sector environment|

Appointment Type

Regular

Review Date

July 8th, 2022

Additional Information

Must be able to move and lift up to 40lbs.|Work is primarily performed in an office environment and involves considerable sitting and repetitive motion through the use of a computer.Must have a criminal background check | Must have a driver's license check | Emergency Personnel health & safety related | Must have an acceptable and safe driving record | Additional hours or adjusted schedule may be needed to meet the needs of the department. Must be able to work evenings, weekends, and overtime throughout the year. Designated as emergency personnel. Must be able to drive to various customer sites and transport equipment as needed to provide computer user support.

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact CPIF HR at opshr-g@vt.edu during regular business hours at least 10 business days prior to the event.

Advertised: July 1, 2022
Applications close: