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Assistant Director - Faculty

Employer
Northeastern University
Location
Massachusetts, United States
Salary
Salary Not specified
Date posted
Jun 15, 2022

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Position Type
Faculty Positions, Business & Management, Management
Employment Level
Executive
Employment Type
Full Time


Assistant Director - Faculty & Program Operations

About the Opportunity

Position Summary:

Under the Senior Director of Academic Operations and Global Campus Programs in the College of Professional Studies (CPS), the Assistant Director for Faculty and Program Operations (Regional Campuses) provides innovative support to the college's faculty in region, in collaboration with the Boston-based CPS academic team, regional campus leadership teams, and regional campus student facing staff. This position collaborates closely with the Toronto campus Associate Dean.

The primary focus of this position is to develop and implement robust strategies to ensure the growth and success of the CPS programs and students amongst Northeastern's global campus network in Toronto, Seattle, Bay Area and Vancouver.

To ensure a top-tier learner experience, this position will manage all on-ground CPS program administrative activities at regional campuses, including program delivery support for CPS programs; serve as liaison between regional-based and Boston-based programs/operations; advise faculty on administrative and student-related matters and resources that support college's regional campus experience for faculty affairs; and be the point of contact for pressing student and faculty matters that require immediate escalation, guidance or intervention from Boston based leadership.

Responsibilities:

35% Faculty Affairs Operations
  • Act as the regional touch point for faculty teaching in academic programs present at regional campuses (As of 2022: Toronto, Seattle, Bay Area and Vancouver); work with the faculty leadership and staff to ensure best-in-class experience for faculty.
  • Serve and support a region-specific list of faculty and class section teaching assignments each term, in partnership with faculty leadership and program managers.
  • Advise faculty on college academic operations matters, business processes, management of student issues, and best practices concerning student support.
  • Act as liaison between college administration and faculty in region
  • Work with regional and Boston-based operations teams to devise and propel region-specific faculty resources, employer relations, and industry engagement strategies.


35% Academic Operations and Programming
  • Support the planning, execution, and maintenance of region-specific program operations.
  • Assist in the development and delivery of programs/services/workshops to meet short-term and long-term student needs (e.g., new faculty orientation, development, first quarter support, training around supporting ESL students and students with mental health concerns).
  • Facilitate faculty development and engagement opportunities to cultivate a strong sense of faculty belonging and inclusion.
  • Liaise between CPS advising, regional campuses, CPS operations, marketing, and admissions teams; improve process efficiency and inter-organizational collaboration.
  • Follow regional-specific policies and procedures, collaborating with Boston-based and regional teams as needed, to including teaching assignments, hiring; course scheduling; classroom and resource scheduling.


30% Program Liaison and Problem Resolution
  • Serve as first point of contact and College of Professional Studies Toronto/Vancouver program representative for internal stakeholders such as Career and Academic Coaches, Learner Services, Admissions, Canvas Academic Technology Services, Registrar's office, NU Bookstore, and campus staff on the Toronto campus
  • Be the first point of contact and on ground support for student and faculty issues, working closely with Toronto and Boston teams to resolve.
  • Collaborate with, Toronto campus Associate Dean, program managers, lead program faculty and operations staff to share best practices, provide troubleshooting and support, and ensure class scheduling and staffing efficiency
  • Coordinate broader regional program initiatives with regional leadership, Boston-based program managers, and CPS advising/program leadership.

Qualifications:

Candidates for the position must have a bachelor's degree from an accredited college or university, Master's degree preferred. Experience providing direct support to faculty, staff and students in higher education, desired. Experience with program operations and human resources practices is strongly preferred. Some late hours and weekend work are required. Some travel is required.

Additional attributes:
  • Have experience working with diverse faculty and student populations to support transfer, adult learners, online, and international students
  • Be able to articulate academic policies and practices regarding faculty and operation processes
  • Have strong organizational skills, with a particularly focus on prioritizing tasks, time management, and follow-through
  • Be adept at crisis resolution, complex stakeholder relations and problem solving.
  • Possess excellent interpersonal, oral, and written communication skills
  • Be comfortable using multiple mediums to communicate with faculty, and staff members
  • Be able to exercise sound judgment to problem solve independently within organizational guidelines and policies
  • Be a creative team member, be able to take direction and work independently, possess strong change management skills, and be collaborative, supportive, and team oriented.
  • Be flexible in work assignments and work hours (including being available some evenings and weekends)
  • Have experience with communication tools and A/V event or classroom technology, including customer relationship management systems.
  • Must be located in Toronto and able to come to campus on a regular basis. This is not a remote work position.


Position Type

Academic Administration

Additional Information

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Toronto-ON-Canada/Assistant-Director---Faculty---Program-Operations_R106539 jeid-44c5a0d6f56ccb4d84131faf6b2e2e24

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