Operations Coordinator, Office of Residence Life

Fairfield University is a co-educational, comprehensive Jesuit university with a 200-acre campus located along the scenic shoreline community of Fairfield, CT. The University is comprised of approximately 3,500 undergraduate and 1,200 graduate students pursuing degrees within 5 schools: The College of Arts and Sciences, The Charles F. Dolan School of Business, The School of Engineering, The Marion Peckham Egan School of Nursing and Health Studies, and School of Education and Human Development. As an expression of our Jesuit, Catholic mission and identity, Fairfield embraces a liberal humanistic approach to education, encouraging critical thinking, cultivating free and open inquiry, and fostering ethical and religious values.

Job Description:

Office of Residence Life

The Office of Residence Life is seeking a dynamic and organized colleague to fill the position of Operations Coordinator. The Office of Residence Life in alignment with Fairfield’s Jesuit and Catholic mission provides a safe, welcoming, and efficiently run residential community. The Residential Life Operations Coordinator is the first point of contact and is responsible for assisting in the planning, management, and operations of all housing processes. The position requires strong customer-service skills, assertive leadership and communication skills and the ability to work on a team. In addition, this position takes appropriate actions to support a diverse workforce and participates in efforts to create a respectful, inclusive, and welcoming work environment. This position provides administrative support to the Office of Residential Life under the supervision of the Director of the Office of Residence Life and Senior Associate Director for Housing Operations.

Key Responsibilities

Central Office Support and Organization Office

• Welcome visitors and answer phones; providing information/answer inquiries.
  
  
• Respond to all email/voice messages in a timely manner
  
  
• Monitor Residence Life webpage
  
  
• Develop standard operating protocols for the Office of Residence Life Front Desk
  
  
• Coordinate hiring, training, and front desk scheduling of student office assistants in collaboration with the Office of Student Engagement
  
  
• Provide administrative support within the central office
  
  
• Coordinates reception of daily mail
  
  
• Refer and forward information to the Office of Student Engagement regarding International Students, New Student Orientation, COSO/FUSA, and other Student Engagement Initiatives
  
  
• Orders office supplies for the main office as needed
  
  

Housing Operations

• Work closely with the Senior Associate Director on housing assignments and operations
  
  
• Processes all room changes in Banner and the Housing Director software
  
  
• Works closely with the Bursar's office for student billing
  
  
• Processes workflows from Academic Affairs and Registrar’s Office including but not limited to study abroad, voluntary withdraws, and medical withdraws
  
  
• Updates and distributes weekly housing status reports and room changes
  
  
• Manages and facilitates lock changes with facilities and updates in Banner
  
  
• Maintains key room and periodically performs master key audit quarterly and full key audit yearly
  
  
• Serves as liaison to U.S. Census Bureau and coordinates monthly census
  
  
• Maintains and updates internal documents including live-in staff directory, Resident Assistant and Commuter Peer Assistant Directory
  
  
• Coordinates keys for Resident Assistant, Graduate and Professional Staff
  
  
• Communicates Resident Assistant Benefits to Financial Aid
  
  
• Assists in the coordination of hall opening and closing procedures at the beginning and end of each semester
  
  
• Conducts assigned responsibilities associated with checking in/out of students and other administrative processes related to early arrivals
  
  
• Other duties as assigned
  
  

Promotes safe and secure working conditions

• Promoting the proper utilization of equipment, staff and materials
  
  
• Reporting immediately unsafe working conditions to supervisor.
  
  

Requirements:

• Must be able to perform all responsibilities and functions of the position
  
  
• Possess assertive leadership skills and ability to work in a team setting
  
  
• Possess effective communication skills in order to successfully perform work orders and tasks within the team.
  
  
• Strong customer service skills (must be easily approachable, friendly, and able to establish rapport and communicate effectively with students, parents, and other stakeholders)
  
  
• Ability to use authority with discretion and exercise good judgment.
  
  
• Commitment to and experience in working within a diverse community
  
  

Qualifications

• Bachelors Degree preferred
  
  
• Driver’s license required
  
  
• 2-3 years of related experience in higher education or relevant experience
  
  
• Proficiency in Microsoft Office suite and Outlook Email/calendaring system
  
  
• Knowledge of Dropbox and Quip
  
  
• Working knowledge of Ellucian Banner, Workday, Adirondack Housing Director software, SchoolDude work order system, and Maxient systems a plus
  
  
• Strong written and verbal communication, interpersonal, organizational and time management skills
  
  

The ideal candidate is expected to abide by additional policies and specific procedures described in other documents including, but not limited to, the staff manual, supervisor's expectations, University expectations for employees, University policies, and all local, state and federal laws.

OFFICE OF RESIDENCE LIFE MISSION/VISION

At Fairfield University, education within the residence halls, townhouses and apartments occurs in the context of the Jesuit philosophy, which recognizes the vital need to develop the whole person. While it is a goal to provide a safe, comfortable, and efficiently run on and off campus community, our primary efforts will be directed to the holistic development of each student.

The residence life program is built on the premise that individual growth flourishes in an environment of shared responsibility. While much of the on and off campus living experiences occur in group settings, it is ultimately the individual’s self-awareness and maturity that are our primary foci. Education in the different communities will provide learning opportunities so that students can develop socially, spirituality, emotionally, physically, and intellectually.

As a requisite, skilled and caring professional residential life staff, resident Jesuits, and other campus partners work together to support student formation within these different communities Residence Life staff members sponsor programs on their own but also partner with other Resident Assistants, Commuter Peer Assistants and other offices and departments including faculty to provide a diverse array of activities designed to enrich students' lives and help them be more fully engaged in the life of the University.

This position is based at Fairfield University’s Fairfield, CT campus and is not eligible for immigration assistance.

Category:

Student Affairs - Staff

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.

*Disclaimer

The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.

All offers of employment are contingent upon a satisfactory background check.

Fairfield University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity, and, in this spirit, particularly welcomes applications from women, persons of color, Veterans, and members of historically underrepresented groups. The University will provide reasonable accommodations to all qualified individuals with a disability.

Load a resume or CV first, then upload supporting documents including a cover letter at the bottom of the third page under the "My Experience" section where it says to upload a Resume/CV. You will be able to upload up to 5 other documents in this section. You will be unable to edit your application, so please have all documents available before applying. Faculty Positions : If you need to upload more than 5 documents, please either combine them to upload or email the additional documents to the applicable contact in the job description. Staff positions : If you need to upload more than 5 documents, please either combine them to upload or email them to hr@fairfield.edu