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Associate Director, Student and Academic Services

Harvard Business School
Massachusetts, United States
Salary Not specified
Posted Date
Jun 10, 2022

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Position Type
Administrative, Academic Affairs, Academic Administration
Employment Level
Employment Type
Full Time
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About the Team:

Harvard Business School's MBA Support Services focuses on providing both academic and non-academic support for all students with a goal of ensuring a successful Harvard Business School (HBS) experience. Each team member is responsible for providing academic support, student assessment for well-being, and developing and implementing programming to support the student experience.

Are you a student affairs professional looking to broaden your impact and get more exposure to interesting projects and initiatives? Are you passionate about critical issues facing graduate students? Does working as a part of a team and a department that is deeply committed to helping students thrive and overcome challenges appeal to you?

If so, consider the Associate Director role, where you will be a member of the broader MBA Student & Academic Services group with a specific focus on further strengthening initiatives to support our students around issues related to diversity, equity, and inclusion on campus.

In this uniquely blended role, you get the best of personal and emotional support and higher education administration – spending about half your day meeting 1:1 with students and the other half collaborating on and leading unique initiatives and projects.

What you'll do:
Meet with students, helping them:

  • Tackle the case-based method of teaching & learning, requiring high levels of participation
  • Face classes where they don't feel prepared, offering them resource and guidance
  • Navigate as first-time students in the US
  • Consider balance between classwork, personal life, recruiting, and challenges related to acclimating to a rigorous MBA program – this is a dynamic environment where student needs constantly change

Manage programs related to diversity and inclusion:

  • Advocate for and respond to student requests to effectively engage and channel their interest in strengthening DEI efforts for underrepresented students
  • Create, foster, and support a campus environment of honesty, sensitivity, inclusion, and respect for others
  • Collaborate with students and administration to balance student aspirations and expectations for change with institutional capacity for change
  • Leverage data to understand program success and opportunities for improvement or needs not being met. Collaborate with senior leadership to innovate accordingly.

Support the team efforts:

  • Answer the help hotline as part of our 24/ 7 sexual assault response and survivor support rotation.
  • Not certified? It's ok, you'll obtain certification as a rape crisis counselor in this role
  • Liaise with student organizations focused on empowering authenticity, relationships, and a vibrant community where students feel welcome and accepted
  • Support ongoing efforts to expand the diversity of mental health resources for all students
  • Be responsible for other duties as assigned.

Who you are:

  • You are looking to learn and expand your career experiences in a dynamic and ever - changing environment
  • You are comfortable in 1:1 meetings with students and presenting in front of larger groups
  • You welcome feedback and generating new ideas
  • You are interested in learning how to leverage all available resources (people, systems, technology, facilities) to enhance the student experience

Why you'll love this job:

  • Make an impact by meaningfully engaging with students as they shape their MBA experience
  • Join a group of talented staff and faculty colleagues committed to excellence in the delivery of our mission to “educate leaders who make a difference in the world”
  • Grow your career here - be exposed to the inner workings of a world-renowned business school and develop your skills and experience
  • Competitive salary & benefits as well as a commitment to a sustainable work-life integration
  • Experience a truly impressive degree of operational excellence
  • You will learn and contribute to a unique approach to supporting a holistic student experience

Basic Qualifications:

  • MA/MS in psychology, social work, or related field required
  • Massachusetts Mental Health Licensure is required (MSW, LMHC, Ph.D.)
  • 5 years of applicable experience required in working with graduate students/ adult learners in a higher education setting strongly preferred.

Additional Information:

This role is offered as a hybrid (some combination of onsite and remote) where you are required to be onsite at our Boston, MA based campus 3 days per week. Specific days and schedule will be determined between you and your manager.

While we continue to monitor the evolving COVID-19 guidelines and restrictions, we appreciate your understanding and flexibility with our interview process. Please note that we will be conducting interviews virtually (phone and or Zoom) for selected candidates until further notice.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard's Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University's “COVID-19 Vaccine Information” webpage:
A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here .


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