Solutions Specialist - Administrative Analyst/Specialist Exempt II (#515397)
- Employer
- California State University, East Bay
- Location
- California, United States
- Salary
- $4,693.00 - $6,500.00
- Date posted
- Jun 10, 2022
View more
- Position Type
- Administrative, Business & Administrative Affairs, Development & Advancement
- Employment Level
- Administrative
- Employment Type
- Full Time
CAL STATE EAST BAY:
Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.
SALARY AND BENEFITS:
The starting salary will be between $4,693.00/month and
$6,500.000/month.
Cal State East Bay offers a broad range of benefits that includes
medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b),
dependent and health care reimbursement accounts, life insurance,
vacation and sick, 13 paid holidays, one personal holiday and
tuition fee waiver.
For more information on the benefits program, please
visit https://www.csueastbay.edu/hr/benefits/index.html
ABOUT THE POSITION:
The Solutions Specialist reports to the Advancement Services Manager and maintains close working relationships with various ITS teams and campus community. The Specialist performs a variety of general and specific functions of complex nature centering on information services and solutions.
The Specialist's primary responsibility is to maximize benefits for all end-users deriving from the proper use of various applications that interfaces with including but not limited to Raiser’s Edge and/or Salesforce. The Specialist keeps informed of and utilizes the features and functionality of the supported software applications that includes data imports and exports, global changes, understanding of code structures, administration of user access and security, and production of queries and reports and knowledge of recording donations into the university’s fundraising database.
The Specialist provides documentation, end-user training, coaching and other support to various level of users.
RESPONSIBILITIES:
Application Support:
Act as Subject Matter Expert:
Business Analysis:
REQUIRED QUALIFICATIONS:
- Knowledge of business process analysis, training, and support as it relates to applications/systems implementations and upgrades
- Understanding of software application life cycle
- Familiarity with some programming/coding
- Ability to work in highly collaborative environment
- Excellent organization, documentation, and communication skills
- Excellent consultative and customer service skills
- Excellent research and problem solving skills
- Attention to detail
- Ability to provide hands-on training
MINIMUM QUALIFICATIONS:
- Bachelor's degree or a combination of education, training, and relevant professional experience
- Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs
PREFERRED SKILLS AND KNOWLEDGE:
- Experience working in Higher Education or non-profit organization
- Experience supporting enterprise applications
- Experience with Raiser’s Edge and Salesforce Applications
- Experience with recording donations into a university’s fundraising database
CONDITION(S) OF EMPLOYMENT:
Satisfactory completion of a background check (including
LiveScan, as appropriate), that may include, but is not limited to:
criminal records check, verification of academic credentials,
licenses, certificates, credit history, professional references
and/or verification of work history is required for
employment. Cal State East Bay will issue a conditional offer
of employment to the selected candidate, which may be rescinded if
the background check reveals disqualifying information, and/or it
is discovered that the candidate knowingly withheld or falsified
information. Unsatisfactory results may also affect the continued
employment of current Cal State East Bay employees who were
conditionally offered the position.
All background checks are conducted through the university's third
party vendor, Accurate. LiveScan is conducted through the
University Police Department.
EEO STATEMENT:
As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.
OTHER INFORMATION:
All California State University campuses, including Cal State
East Bay, are smoke and tobacco-free. For more information,
please visit our website at http://www.csueastbay.edu/smokeandtobaccofree/
In compliance with state and federal crime awareness and campus
security legislation, including The Jeanne Clery Disclosure of
Campus Security Policy and Crime Statistics Act, the Cal State East
Bay Annual Campus Security Report is available at: http://www.csueastbay.edu/upd/safety-and-security-reports.html
SPONSORSHIP:
Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.
MANDATED REPORTER:
The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.
CSU VACCINATION POLICY:
CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@csueastbay.edu.
HOW TO APPLY:
Please visit www.csueastbay.edu/jobs and under New Employment
Site, please click on Faculty,
Staff and Management Employment Opportunities.
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