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Mendel Center Operations Manager

Lake Michigan College
Michigan, United States
Salary Not specified
Posted Date
Jun 10, 2022

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Position Type
Administrative, Business & Administrative Affairs, Conference & Special Event Administration
Employment Level
Employment Type
Full Time
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Mendel Center Operations Manager

Posting Number: 0000889
Reports to: Associate Dean, Arts & Sciences
Department: Arts and Sciences Education
Classification: Professional/Technical
Full or Part-time: Full Time

Job Summary:
Manages the daily physical operations of Mendel Center spaces and equipment including facility appearance and functionality, on-site event management, contract compliance, client management, and oversight of technical and other support services. Ensures an exceptional customer service experience and overall safety of students, faculty, staff, performers, clients, and all other guests. Responsible for developing and executing event rentals sales strategy to clients, event planners, and promoters. Manages the execution of events as required.

Essential Functions:
1. Manages day-to-day operations of all Mendel Center spaces including safety and security, equipment maintenance and equipment inventory. Coordinates efforts with Facility department, custodial staff, and Information Technology department as needed. Assesses and improves the building needs and monitors project progress when necessary.2. Liaison with faculty for physical needs of academic performances. Manager of technical aspects for all non-outsourced events and performances.3. Manages the technical services contracts for outsourced vendors (e.g. TPC, 1928, etc.) including weekly hour allocations, project scheduling, invoicing, and conflict resolution.4. Responsible for the set up and restoration of spaces before and after events and performances (furniture, equipment, catering stations, etc.), as well as on-site supervision during events. Oversees and serves in the rotation of front of house manager, back of house manager, technical director and/or event coordinator as needed. May include the supervision of additional team members or vendors depending upon the scope of the event.5. Oversight, training, and management of box office operations, 100+ member volunteer usher corps, and student internships. Sets an example for exemplary work ethic and decision making.6. Communicates event details with relevant parties and executes events accordingly. Communicates any revisions or last-minute requests to all relevant parties. Leads event planning/production meetings and provides other overarching process documentation as needed.7. Ensures that clients are greeted and briefed in a friendly, professional manner and are supported throughout their event including attention to revised or last-minute requirements.8. Receives and reports feedback from stakeholders and actively makes efforts to address any issues, seeking to identify continuous improvement opportunities wherever possible.9. Works to attract and maintain relationships with promoters for Mainstage co-productions and professional rentals. Liaison with management for outside talent.10. Oversight of specialized areas within the Mendel Center (e.g. scene shop, practice rooms, recording studio, prop loft, costume loft, kitchen, performance tech, storage areas, etc.).11. Schedules regular maintenance and tuning of pianos within the building and on satellite campuses.12. Participates in the curation of the Mendel Center season and various series and programming initiatives therein. This may include programming, negotiating, and coordinating artists contracts, and advancing shows, as well as employing strategies for student engagement.

Other Duties:
1. Performs other duties as assigned.

Under the supervision of the Associate Dean, Visual & Performing Arts, the Operations Manager is responsible for meeting operational targets and ensuring that students, faculty, clients, and patrons within the Mendel Center have an exceptional experience.

Job Specifications:
Bachelor’s degree required. Two or more years of experience in a coordination or management role in a theater, performing arts center, event center or comparable venue. Exceptionally strong skills in one or more technical theatre area. Ability to lift 50 lbs.; Strong attention to detail, exceptional interpersonal skills, and good written, verbal, and organizational skills. Must have a track record of being a team player. Intermediate to advanced level knowledge of Microsoft Word and Excel. Required to work a variable schedule, including extended workdays and weekends as dictated by scheduled events. DESIRED QUALITIES: Preferred qualifications include the following: Experience in a hospitality or customer service-related field; Commitment to the value of diversity and the free and open exchange of ideas; Commitment to the community college mission.

Grade: C13
Salary Range:

Special Instructions to Applicants:
Information on our standard hiring process: Lake Michigan College will accept applications on this position for at least 14 days. Applications will be screened for minimum qualifications as received. Once a sufficient number of qualified applications have been received and sufficient diversity of applicants achieved, those applicants will be passed along to the search committee. Once the search committee has determined which applicants they would like to interview, those applicants will be contacted. If this process extends beyond 21 days, a communication of the delay will be made to all applicants for the position. If you have questions, please contact Human Resources at

Official transcripts required upon hire.

Virtual Campus tour:

Open Date: 06/09/2022
Closing Date:

To apply, visit

About Lake Michigan College
Lake Michigan College is a community college in southwest Michigan. We have three campuses --two of which are located ten minutes from our namesake’s breathtaking shoreline.

Like other community colleges, we offer associate degrees, certificates, and even a baccalaureate degree. But what sets us apart from our peers is our seemingly limitless potential and our people - people who care deeply about our region’s future and who are committed to student success and exemplary educational programs, strong alignments with both established and emerging industries, and productive partnerships with the communities we serve.

Faculty and staff at LMC enjoy excellent benefits and a supportive and friendly work environment. LMC recently received a Capital Outlay grant from the State of Michigan and a new millage from the southwest Michigan community, so the college’s facilities will be getting innovative, sustainable upgrades in the next few years that will contribute to the comfort, productivity and collaborative environment for all employees.

Living in Southwest Michigan
Southwest Michigan attracts millions of tourists who come for our beaches, wineries, and nationally acclaimed golf courses. But many who visit, choose to stay for our great schools, low cost of living, and high quality of life.

LMC’s main campus is nestled in a watery and wooded wildlife sanctuary, yet it’s less than a half-day’s drive from major metro areas including Chicago, Milwaukee, Detroit, and Indianapolis. jeid-7c8e39d7573166409aedd2be2528c60c
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