General Statement of Job
Reporting to the Associate Vice President for Student Success,
the Director of Advising provides direction for Advising and
contributes to the overall success of the Student Success Center.
The Director of Advising works collaboratively to evaluate, develop
and enhance appropriate aspects of academic advising to support
student learning and success to improve student life and retention.
The Director is responsible for the development, implementation,
and evaluation of policies, procedures, and programs regarding
advising for all areas of the department.
Specific Duties and Responsibilities
Director of Advising
- Develop, coordinate, implement, manage, and promote the
university's advising services and budget, including the
articulation of a vision and goals for advising within the Student
Success Center, the creation of programs in support of the Student
Success Center, and the gathering and dissemination of all
necessary program assessment data, and reports.
- Coordinate campus-wide procedures for academic advising across
the various schools and colleges including, change of major,
freshman follow-up, at-risk student identification, and
- Ensure students are provided consistent, accurate and prompt
- Establish resources for use of various University departments
to aid in the delivery of integrated advising and transition
- Oversee advising and serve as Department Chair for students who
are undeclared, seeking a Bachelors of General Studies, Bachelors
of Applied Science, and Bachelor of Health Science, Business option
to ensure that graduation requirements are completed, and degree is
- Serve as Chair of the Academic Advising Council, collaborating
with University units to develop and distribute communications
related to the advisement of students, and coordinate ongoing
training for faculty and professional staff advisors, especially
through the Master Advisor Training Program.
- Maintain and continue to develop the Master Advisor Training
- Serve on the Admitted on Restrictions committee.
- Identify and enhance existing programs and services as well as
set direction for future phases of advising programming to include
efforts designed to serve both the general student population as
well as special student populations such as at-risk students,
commuter students, non-traditional students, veterans, and graduate
- Serve as the administrator for the Student Management Software
and early alert (i.e., Lion Alert) system.
- Carry out supervisory responsibilities for academic success
coaches tasked with advising responsibilities in accordance with
University policies and applicable laws, which include
interviewing, hiring, and training employees; Planning, assigning,
and directing work; Appraising performance; Rewarding and
disciplining employees; Addressing complaints; and resolving
- Implement an effective data-informed system for informed
decision-making and assessment, which includes processes for
feedback and improvement, to evaluate efforts and results to ensure
effective and efficient engagement and support services are
provided to students through advising programs.
- Participate in divisional and college-wide committees and
efforts to support and improve student life, retention, and
- Stay informed on current national trends in higher education
and remain current in the field of advising; incorporate knowledge
into the Student Success Center programs.
- Provide effective management of the University’s fiscal
resources including fiscal responsibility for assigned budgets and
assists with the overall supervisory authority for the budget
process in the Student Success Center.
- Oversee website management, promotions and publications, and
internal and external communication for advising services.
- Make decisions regarding academic suspension appeals and
academic bankruptcy petitions and program development.
- Assist with targeted student success efforts for various
cohorts of MSSU students.
- Collaborate with other University offices and personnel to
fulfill the Student Success Center mission, objectives, and
- Within the context of student success, this position is
responsible for setting strategic goals, making decisions,
recommendations, success based on extensive research and the input
obtained from the appropriate constituencies within the University
(Academic Affairs, Admissions, Registrar, Career Services, Student
Success Center, etc.)
- Maintain an advisee load as an Academic Success Coach.
- Serve as a primary advisor, assisting students with degree
audits/plans of study, course scheduling, and course registration
for undeclared students and students pursuing Bachelor of General
Studies Bachelor and Applied Science degrees.
- Provides systematic and frequent coaching on an individual and
group basis related to academic success, personal and/or
professional development, career/major exploration activities,
learning strategies and study skills specific to course materials,
resume writing best practices, interview strategies, application
strategies, and job search skills using computer guidance systems
to improve student success in accordance with the University
mission. Assists students in developing self-efficacy and motivates
students to practice self-regulation in taking ownership of their
- Maintain knowledge of current academic and institutional
policies and procedures unique to the institution, and educate and
assist students in complying with such items including but not
limited to Graduation Requirements, Academic Standards of Progress,
Academic Probation, Academic Suspension, Academic Bankruptcies,
Pre-requisites, Co-requisites, Course Sequencing, Admissions
Requirements, New Programs, etc.
- Foster relationships with institutional faculty and staff to
provide appropriate and accurate academic plans and referrals for
students working with the Student Success Center. Refers students
to appropriate academic, personnel, and support resources and
collaborates with others to monitor and accelerate the academic
progress of the students referred.
- Monitors and accurately documents progress of students in
caseload with check-ins, scheduled meetings or proactive outreach
and communication, responding to students’ questions, concerns, and
- Assists with outreach to and follow-up with students who are on
academic probation or who have been referred through the MSSU early
alert online system referred to as Lion Alert.
- In consultation with the Registrar’s Office and/or Transfer
Guide, unofficially evaluate and determine the transferability of
- Present outreach programming and workshops to students in
classroom settings, residence halls, and student
- Teaches 2 credit hours per academic year (fall, spring,
summer), if needed, in the University Experience Curriculum.
- Assists with working events hosted by the Student Success
Center. Occasional nights/weekends are expected with event
- Assists with creating and/or maintaining student resources
(guides, handouts, manuals, etc.) published by the Student Success
- Maintain competency and professional currency through
self-directed professional reading, professional association
memberships, attendance to conferences, workshops, institutional,
and departmental professional development programs.
- Participate in departmental assessment processes.
- Contributes to the overall success of the Institution’s mission
by performing all other duties and responsibilities as
- Perform other duties as assigned by the Associate Vice
President for Student Success.
Education, Experience, and Licenses
- Master’s degree from an accredited four-year college or
university (doctorate preferred).
- Minimum of five years of work-related skill, knowledge, or
experience is required; or an equivalent combination of education
- Strong computing skills and knowledge of relevant technologies
(basic website maintenance and design, learning and management
systems, and other academic support and administrative systems) are
- Ability to speak effectively in front of large groups,
demonstrated effectiveness in working with diverse people in a
variety of situations and demonstrated ability to work effectively
and efficiently in a dynamic, fast-paced, team-oriented
- Three (3) years’ experience in higher education leadership with
progressive responsibilities preferred.
- Preferred experience providing academic support to students in
a college-level setting; experience in college-level teaching,
presenting workshops, and academic advising; supervisory
experience; experience in the fields of tutoring, learning
assistance, tutor certification and/or other related student
learning/development programs at a university; experience in
academic and student support programs and initiatives.
Knowledge, Skills, and Abilities
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
- Ability to prepare and/or process purchase orders.
- Ability to manage or administer grant funds.
- Ability to establish policies for using, acquiring, and/or
maintaining technology systems.
- Ability to meet the mental demands of the position.
- Knowledge of academic advising policies and procedures.
- Possess management and supervisory skills.
- Possess interpersonal and human relations skills.
- Ability to relate effectively with students, institutional
personnel, and members of the public.
- Ability to communicate and maintain relationships.
- Ability to instruct.
- Excellent interpersonal, verbal, and written communication
- Ability to work collaboratively as part of a team environment.
Strong teamwork skills, high level of energy, and ability to work
independently. Ability to manage workload both independently and as
- Ability to effectively present information to administrators,
faculty, staff, regulators, students, public groups, and/or board
- Ability to create and manipulate spreadsheets to create
- Ability to manage Learning Management Systems such as
- Ability to engage with individuals of different cultures,
backgrounds, or experiences.
- Ability to use small office equipment, including copy machines
or multi-line telephone systems.
- Ability to use computers for data entry, word processing and
- Ability to use highly technical computer applications, such as
Banner, Microsoft Office (Word, Excel, Access, PowerPoint), and
other web-based applications to perform office duties.
- Ability to read, analyze, and interpret common scientific and
technical journals, financial reports, and legal documents.
- Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.
- Ability to maintain highest level of confidentiality in
accordance with the Family Educational Rights and Privacy Act
- Ability to be organized, flexible, and manage self, work time,
and workspace effectively.
- Ability to make ethical decisions in doing what is best for
both students and the University.
- Ability to practice high ethical standards, adhere to FERPA
standards, and the practice confidentiality with work-related
information including employee information.
- Requires the ability to make recommendations that impact the
- Ability to read, analyze, and interpret common business and
technical journals, financial reports, and legal documents.
- Ability to respond to common inquiries or complaints from
students, regulatory agencies, administrators, members of the Board
of Governors or members of the general public.
- Ability to calculate figures and amounts such as discounts,
interest, proportions, and percentages.
- Ability to define problems, collect data, establish facts, and
draw valid conclusions.
- Ability to apply principles of logical or scientific thinking
to a wide range of intellectual and practical problems.
- Ability to interpret an extensive variety of technical
instructions in mathematical or diagram form and deal with several
abstract and concrete variables.
Physical Demands/Work Environment
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this job, the
employee is regularly required to sit; use hands to finger, handle,
or feel including the use of a computer keyboard; reach with hands
and arms; and talk or hear including the use of a telephone. The
employee is frequently required to stand; walk; reach with hands
and arms; and stoop or kneel. The employee must occasionally lift
and/or move up to 50 pounds. Specific vision abilities required by
this job includes close vision, distance vision, color vision,
peripheral vision, depth perception, and ability to adjust focus.
The noise level in the office work environment is usually moderate
with frequent occasions of multiple conversations in process.
NOTICE: The above job profile does not
include all essential and nonessential duties of this job. All
employees with disabilities are encouraged to contact Human
Resources to review and discuss the essential and nonessential
functions of the job. An employee with a disability can evaluate
the job in greater detail to determine if she/he can safely perform
the essential function of this job with or without reasonable