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Director of Housing and Residential Life

Champlain College
Vermont, United States
Salary Not specified
Posted Date
Jun 9, 2022

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Position Type
Administrative, Student Affairs, Residence Life
Employment Level
Employment Type
Full Time
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Director of Housing and Residential Life

About Champlain College:
Founded in 1878, Champlain College is a small, private, not-for-profit college in Burlington, Vermont overlooking Lake Champlain and the Adirondack mountains, with additional campuses in Montreal, Canada, and Dublin, Ireland. Its career-driven approach to higher education prepares students for professional life from their very first semester.

Champlain's Centers of Experience provide students from across all majors with experiential learning environments that guide them in how to take their classroom knowledge and put it to the test in practical applications allowing them to gain real-world experience firsthand. Each Center connects Champlain to the local community and the world, turning theory into practice. The Centers entrust students with responsibility, engage them in ambitious goals and empower them to lead with creativity, confidence, insight, and integrity. At the helms of the Centers are cutting-edge industry professionals who share the goal of providing the most relevant, career-focused education, enriched with hands-on learning opportunities. The College offers 30 undergraduate degrees as well as online undergraduate, graduate, and certificate programs.

Our accolades include:

  • Fiske Guide to Colleges 2021 selects Champlain as one of the "best and most interesting schools" in the United States, Canada and Great Britain
  • Champlain is featured in The Princeton Review's 2021 "The Best 386 Colleges," including among its "Best Northeastern colleges"
  • For the sixth year in a row, Champlain is named a "Most Innovative School" in the North by U.S. News & World Report's "America's Best Colleges" and is recognized as a "Best Value School"
  • Champlain College is recognized as a 2021 College of Distinction

Job Description:
Champlain College invites applications for the position of Director of Housing and Residential Life. The Director serves as a senior staff member within the Division of Student Affairs, Diversity and Inclusion and oversees all aspects of housing, residential life and residential education. The Director also serves as one of the College's Title IX Deputies. Candidates must be enthusiastic, highly motivated, and able to balance administrative duties with a strong student development focus. The Director is responsible for creating safe, inclusive, and dynamic communities that empower students' holistic development for more than 1400 residents. This position is supervised directly by the Dean of Students and plays a key role in the strategic planning of the department with a focus on operations, safety, security, fiscal responsibility, and compliance.

The Director must create efficient operational practices that focus on student learning, growth, and development. The position contributes to the strategic and capital planning within the department and the execution of housing operations including marketing/promotion of College housing, room assignments, billing, and front desk management. This position leads the department's occupancy management efforts, oversees the residential database software (Adirondack Housing Director), and manages room selection process for students. The Director provides training and support to staff and team members.

Responsibilities include:

  • Provide direct supervision for the Assistant Director of Housing Operations; the Assistant Director for Residence Life; Area Coordinators (4), indirect oversight of 60 Resident Advisors.
  • Provide leadership for all housing, facilities and operations initiatives for student housing, including key management. 
  • Provide vision and leadership for housing occupancy management, including but not limited to planning, reporting, management, communication and marketing. Lead marketing efforts to assure desired occupancy levels. Indirectly manage and oversee housing assignments, billing, room changes/selection processes.
  • Manage requests for exemptions and releases from contract in a timely manner by coordinating with the Financial Aid, Student Accounts, the Office of Accessibility and making recommendations to the Dean of Students for final approval.
  • Provide overall leadership for professional and paraprofessional departmental staff, as well as creating a supportive environment that promotes the professional/personal development of staff members.
  • Oversee coordination of all hall opening/closing processes in conjunction with departmental leadership, hall staff and campus constituents and residence hall custodial and maintenance reporting.
  • Facilitate the departmental budgetary process to ensure adequate resources for operations, technology and facilities needs that align with departmental mission and goals.
  • Lead marketing efforts to assure desired occupancy levels. Develop and implement a comprehensive marketing, promotions and brand plan. Coordinate and oversee the development of content for the department's website and social media accounts.
  • Develop and maintain partnerships with key College stakeholders, including but not limited to Campus Public Safety, Student Accounts, Admission, Facilities Administration and Physical Plant, Information Technology, Finance, and other Student Affairs departments, ensuring the safety and security of residence halls. Manage relationships with external service providers.
  • Assist with the creation, implementation, and evaluation of the department's strategic plan, mission, and goals. Serve as a member of the Dean of Students' management team; serve on and lead other departmental, divisional, and college committees.
  • Serve in an on-call capacity to support staff emergency response during evenings, weekends, and holidays.

Essential Functions:

  • Create and maintain vibrant communities that contribute to the development of the whole person-mind, body, and spirit.
  • Indirectly supervise and mentor residence life student staff.
  • Recruit, select and train new and returning staff members.
  • Meet regularly with staff individually and conduct weekly staff meetings.
  • Direct, monitor, assess and evaluate staff work assignments and workflow.
  • Disseminate information, provide training experiences, direct professional growth and develop a sense of team cohesiveness.
  • Provide challenge and support to staff members in job responsibilities, leadership skills, and personal growth.
  • Cultivate an understanding of diversity and inclusion and create inclusive living environments.
  • Foster healthy personal lifestyle choices.
  • Act as a college agent and coordinate college response to student conflicts, residence hall procedures, and damages.
  • Work closely with the Office of Community Standards; serve as conduct officer within the Department of Housing and Residential Life.
  • Serve as a member of the Colleges Student Care and Response Team (SCART).
  • Maintain a visible presence in the residence halls through participation in residence functions, attendance at resident meetings, involvement in student events, and frequent walk-throughs.
  • Serve in the on-call and crisis response rotation for all residential students exercising discretion and judgment in resolving critical incidents. Position deemed as essential personnel as an emergency responder to natural and human-caused disasters.
  • Facilitate learning for all student leaders within the division.


Required Qualifications:

  • Master's degree in College Student Personnel, Higher Education/Student Affairs, or other related field is required.
  • A minimum of 4-6 years of full-time post-master's degree work experience in a directly related/relevant field in a college or university environment is required, including supervision of professional staff.
  • Proficiency in Google Workspace is required and web development skills are strongly preferred.
  • Demonstrated passion and commitment to college student development.
  • Ability to relate well and be a mentor to a diverse population of college students.
  • Experience in facilitating and supervising the planning and coordinating of creative events and approaches to community development.
  • Demonstrated skill in individual and team development.
  • Ability to utilize sound judgment and critical thinking in a wide variety of scenarios.
  • Demonstrated commitment to diversity, equity and inclusion.
  • Excellent interpersonal skills.
  • Excellent written and verbal communication skills.
  • Proficient execution of competing administrative responsibilities.
  • Strong work ethic and an ability to multitask and work comfortably in a fast-paced and highly dynamic student-centered environment are required.

Knowledge, Skills, and Abilities:

  • Proficiency with housing and other university database systems is required. Previous experience with Adirondack Housing Director and Maxient software experience is strongly preferred.
  • Demonstrated crisis management skills is required.
  • Demonstrated leadership experience, including the ability to work effectively with staff, students and other key stakeholders, inside and outside of Student Affairs is strongly preferred.
  • Demonstrated ability to build relationships and work collaboratively with others, both inside and outside of Student Affairs.
  • Experience with the design and implementation of student affairs assessment strategies preferred.
  • Ability to work evenings and weekends as needed is required.

Additional Information:
The successful completion of a criminal background check is required as a condition of employment.

Champlain College does not discriminate on the basis of race, creed, color, national origin, place of birth, ancestry, religion, age, sexual orientation, sex, gender identity, veteran or military service status, HIV -positive status, qualified disability, or on the basis of any other status protected by law, and does not discriminate in the administration of its education and admission policies, scholarship and loan programs, employment practices or co-curricular and other College-administered programs. Champlain College will make reasonable accommodations for otherwise qualified students, applicants for admission or employment, or employees. Please contact the People Center at 802.651.5800 with questions concerning the hiring process or future employment at Champlain College, or if auxiliary aids or services are needed to apply for employment at Champlain College.

Champlain College is committed to fostering an inclusive and diverse community. Recognizing that diversity is both a reflection of our world and a source of rich education, Champlain strives to be diverse and inclusive in ways that reflect the world in which we live and work. All members of the Champlain community are valued as individuals.

Application Instructions:
Application materials must include a resume/CV and a letter of interest (Cover Letter) specifically addressing the desired qualifications. The College seeks candidates who, through their work and life experiences, service to the community, teaching or research can contribute to the diversity, inclusivity and academic excellence of Champlain College. Please include information about how you would contribute to these efforts and help to further this goal in your letter of interest/cover letter.

EU Employee Data Protection Notice:

For More Information and to Apply:

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