POSITION SUMMARY: The
Custodial Services Program Manager is
responsible for leading and insuring the execution of campus wide
custodial operations. This unit of Facilities management provides
all custodial services for academic buildings, recreation
buildings, student centers, administration buildings and student
residence halls. The campus is composed of 29 buildings totaling
3.1M square feet. Additionally, there are two leased
properties that require custodial support. This role directs
multiple supervisors and a total staff of 80 +/- which is also
supplemented by students, LTE employees, and contracted service
providers as necessary.
CORE JOB RESPONSIBILITIES:
- Supervise staff positions LTE and students. This would include
writing position descriptions, interviewing, hiring, discharges,
suspensions, promotions, conducting performance evaluations,
recommend transfers, disciplinary and grievance action, training,
assignment of duties, delegating work and fostering teamwork.
- Develop practices and processes that align with the
University’s core values, including equity and diversity as well as
the university’s long-term vision
- Lead the operation into a service-orientated direction that
recognizes its importance in the necessary service it provides for
student and staff enrichment, as well as its value in contributing
to the recruitment and retention of students
- Plan, organize and control for the accomplishment of immediate
and long-range goals and responsibilities of the Custodial
- Develop and administer operating policies and procedures.
- Organize staff assignments to meet the operational needs of
- Administer policies for medical leave of absence, limited duty
requirements and early return to work. Coordinate efforts and
information with other campus offices involved in a timely
- Conduct routine and spontaneous inspection tours of campus
buildings to enable timely response to changing needs or to make
adjustments as necessary to normal procedure. Maintain an effective
quality control program.
- Work to improve “green” or sustainable cleaning methods and
establish goals for reducing the Custodial unit’s carbon
- Ensure that safety standards, security procedures and work
rules are observed and maintained.
- Utilize SharePoint web site to notify and provide informational
resources to staff.
- Ensure training for safe working procedures, equipment
operations and in-depth training of new employees.
- Stay abreast of current trends and practices in custodial
services and plan on-going training program, including appropriate
cleaning procedures, proper use of equipment and all required
- Maintain equipment inventory and develop plans for replacement
of obsolete or non-functioning equipment.
- Maintain required and beneficial records for the Custodial
MINIMUM JOB REQUIREMENTS:
- High School Diploma
- Effective verbal and written communication skills
- Ability to train, guide and direct the work of student and
- Developed analytical and problem-solving skills
- High degree of Emotional intelligence
PREFERRED JOB REQUIREMENTS:
- Leadership/management experience
- Experience supervising student staff
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint,
Customer Service - Work collaboratively with
students, staff, faculty and community members to meet the
identified need in supporting a sustainability program on
Equity, Diversity and Inclusion (promoting inclusion)
- Demonstrates commitment to equity and inclusiveness;
able to bring diverse perspectives and experiences together.
Cognition (ability to think and learn) -
Capable of fully utilizing required unit technology and systems,
including email system, online personnel system, SharePoint system.
Analyze and process information, sees inter-relationships and acts
on them to continuously improve outcomes and how work gets
Personal Responsibility (individual-environment fit)
- Accountable for actions and results. Brings energy and a
positive approach to the work environment. Receives
coaching/feedback constructively; accepts/integrates input from
Fundamental Skills (subject matter/functional
expertise) - Brings functional expertise to bear in
daily tasks. Uses critical thinking to process communications,
perspectives, policies and/or procedures and solve problems. Knows
and understands the importance of professional ethics
Leadership (formal/informal ability to influence)
- Accomplishes objectives within the current environment
and uses foresight to envision where future challenges and
opportunities will lead. Is decisive; inspires and motivates others
without being overbearing.
THE UNIT: Facilities
Management is the division of UW-Eau Claire responsible for the
operation and maintenance of 29 major buildings, 177 acres of
developed land, and 186 acres of undeveloped land. Facilities
Management is made up of several different sub-units including
Material and Supply Store, Surplus Store, Mail Services, Grounds
Maintenance, Building Trades Shops (Carpentry, Controls,
Electrical, Lock, Mechanical, Paint, Plumbing), Capital Equipment
Inventory, Custodial Services, Heating Plant, and Vehicle
UNIVERSITY and EAU CLAIRE
COMMUNITY: UW-Eau Claire, an
institution of approximately 11,500 students and 1,400 faculty and
staff, is consistently recognized as a top comprehensive university
in the Midwest and is widely known as a leader in
faculty-undergraduate research and study abroad. We strive for
excellence in liberal education and select graduate and
professional programs through commitment to teaching and learning
and dedication to our core values of diversity, sustainability,
leadership, and innovation. To learn more about UWEC, visit
The City of Eau Claire, situated at the confluence of the
Chippewa and Eau Claire rivers, is at the center of a metropolitan
area of approximately 100,000 people located 90 miles east of
Minneapolis/St. Paul. The area features beautiful parks and trails,
strong public schools, a vibrant arts scene and local food culture,
and abundant recreational opportunities.
Applications are submitted electronically. Please
follow instructions found on the following UW-Eau Claire Web site:
You must create an account and login before you can apply. If you
have not yet registered, click on the "Click here to Register" link
to begin the registration process. If you are already a registered
user, input your "User Name" and "Password" and select "Login."
Click the link to the Facilities: Custodial Services
Program Manager position (Job ID #18440)
and then click the "Apply Now" button to submit your application
electronically. Your application will not be considered complete
until all required documents are attached and all required fields
are completed. Please be sure you have included the following in
- Letter of application
- Names and contact information for three references
Please direct requests for additional information to: Troy
Terhark at firstname.lastname@example.org
To ensure consideration, completed applications must be received
by June 22, 2022. However, screening may continue
until position is filled. The university reserves the right to
contact additional references with notice given to the candidates
at an appropriate time in the process. Employment will require a
background check. Employment will also require you and your
references to answer questions regarding past conduct related to
sexual violence and sexual harassment.
The UW-Eau Claire Police Department is dedicated to maintaining
a safe and secure environment for learning and working. Although
crime at the University of Wisconsin-Eau Claire is limited, the
University Police want students, faculty and staff to be aware of
crime on campus and the area surrounding the campus. The Jeanne
Clery Disclosure of Campus Security Policy and Campus Crime
Statistics Act is a federal law that requires colleges and
universities to disclose annual information about campus crime.
Security and Fire Report. Also visit our Campus
Security Authority(CSA) policy.
The University reserves the right to contact additional
references with notice given to the candidates at an appropriate
time in the process. Employment will require a background check.
Employment will also require you and your references to answer
questions regarding past conduct related to sexual violence and
The University of Wisconsin System will not reveal the
identities of applicants who request confidentiality in writing,
except that the identity of the successful candidate will be
released. See Wis. Stat. §. 19.36(7).
UW-Eau Claire is an
AA/EEO/Veterans/Disability employer dedicated to enhancing equity,
diversity, and inclusion.