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Facilities: Custodial Services Program Manager

University of Wisconsin-Eau Claire
Wisconsin, United States
Salary Commensurate with experience
Posted Date
Jun 9, 2022

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Position Type
Administrative, Business & Administrative Affairs, Facilities Management & Physical Plant
Employment Level
Employment Type
Full Time
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POSITION SUMMARY: The Custodial Services Program Manager is responsible for leading and insuring the execution of campus wide custodial operations. This unit of Facilities management provides all custodial services for academic buildings, recreation buildings, student centers, administration buildings and student residence halls. The campus is composed of 29 buildings totaling 3.1M square feet.  Additionally, there are two leased properties that require custodial support. This role directs multiple supervisors and a total staff of 80 +/- which is also supplemented by students, LTE employees, and contracted service providers as necessary.


  • Supervise staff positions LTE and students. This would include writing position descriptions, interviewing, hiring, discharges, suspensions, promotions, conducting performance evaluations, recommend transfers, disciplinary and grievance action, training, assignment of duties, delegating work and fostering teamwork.
  • Develop practices and processes that align with the University’s core values, including equity and diversity as well as the university’s long-term vision
  • Lead the operation into a service-orientated direction that recognizes its importance in the necessary service it provides for student and staff enrichment, as well as its value in contributing to the recruitment and retention of students
  • Plan, organize and control for the accomplishment of immediate and long-range goals and responsibilities of the Custodial unit.
  • Develop and administer operating policies and procedures.
  • Organize staff assignments to meet the operational needs of each building.
  • Administer policies for medical leave of absence, limited duty requirements and early return to work. Coordinate efforts and information with other campus offices involved in a timely manner.
  • Conduct routine and spontaneous inspection tours of campus buildings to enable timely response to changing needs or to make adjustments as necessary to normal procedure. Maintain an effective quality control program.
  • Work to improve “green” or sustainable cleaning methods and establish goals for reducing the Custodial unit’s carbon footprint.
  • Ensure that safety standards, security procedures and work rules are observed and maintained.
  • Utilize SharePoint web site to notify and provide informational resources to staff.
  • Ensure training for safe working procedures, equipment operations and in-depth training of new employees.
  • Stay abreast of current trends and practices in custodial services and plan on-going training program, including appropriate cleaning procedures, proper use of equipment and all required safety training.
  • Maintain equipment inventory and develop plans for replacement of obsolete or non-functioning equipment.
  • Maintain required and beneficial records for the Custodial unit.


  • High School Diploma
  • Effective verbal and written communication skills
  • Ability to train, guide and direct the work of student and professional staff
  • Developed analytical and problem-solving skills
  • High degree of Emotional intelligence


  • Leadership/management experience
  • Experience supervising student staff
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook etc.)


Customer Service - Work collaboratively with students, staff, faculty and community members to meet the identified need in supporting a sustainability program on campus.

Equity, Diversity and Inclusion (promoting inclusion) - Demonstrates commitment to equity and inclusiveness; able to bring diverse perspectives and experiences together.

Cognition (ability to think and learn) - Capable of fully utilizing required unit technology and systems, including email system, online personnel system, SharePoint system. Analyze and process information, sees inter-relationships and acts on them to continuously improve outcomes and how work gets done.

Personal Responsibility (individual-environment fit) - Accountable for actions and results. Brings energy and a positive approach to the work environment. Receives coaching/feedback constructively; accepts/integrates input from others.

Fundamental Skills (subject matter/functional expertise) - Brings functional expertise to bear in daily tasks. Uses critical thinking to process communications, perspectives, policies and/or procedures and solve problems. Knows and understands the importance of professional ethics

Leadership (formal/informal ability to influence) - Accomplishes objectives within the current environment and uses foresight to envision where future challenges and opportunities will lead. Is decisive; inspires and motivates others without being overbearing.

THE UNIT: Facilities Management is the division of UW-Eau Claire responsible for the operation and maintenance of 29 major buildings, 177 acres of developed land, and 186 acres of undeveloped land. Facilities Management is made up of several different sub-units including Material and Supply Store, Surplus Store, Mail Services, Grounds Maintenance, Building Trades Shops (Carpentry, Controls, Electrical, Lock, Mechanical, Paint, Plumbing), Capital Equipment Inventory, Custodial Services, Heating Plant, and Vehicle Maintenance Shop.

UNIVERSITY and EAU CLAIRE COMMUNITY: UW-Eau Claire, an institution of approximately 11,500 students and 1,400 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability, leadership, and innovation. To learn more about UWEC, visit resources/employment-opportunities/why-uwec/ .

The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities.

APPLICATION PROCEDURE: Applications are submitted electronically. Please follow instructions found on the following UW-Eau Claire Web site: You must create an account and login before you can apply. If you have not yet registered, click on the "Click here to Register" link to begin the registration process. If you are already a registered user, input your "User Name" and "Password" and select "Login." Click the link to the Facilities: Custodial Services Program Manager position (Job ID #18440) and then click the "Apply Now" button to submit your application electronically. Your application will not be considered complete until all required documents are attached and all required fields are completed. Please be sure you have included the following in PDF format:

  • Letter of application
  • Resume
  • Names and contact information for three references

Please direct requests for additional information to: Troy Terhark at

To ensure consideration, completed applications must be received by June 22, 2022. However, screening may continue until position is filled. The university reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire Report. Also visit our Campus Security Authority(CSA) policy.

The University reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

UW-Eau Claire is an AA/EEO/Veterans/Disability employer dedicated to enhancing equity, diversity, and inclusion.

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