Systems Operations Manager 241786

Job Summary

Manages university information technology systems with their related procedures, documentation, security and reports.

Responsibilities

Typical Allocation of Duties:

Maintain assigned information technology systems - 30%
Manage assigned information technology systems, including the design, implementation, and administration.

Develop goals, objectives, policies, and procedures - 25%
Develop and implement goals, objectives, policies, and priorities for assigned information technology systems; recommend and administer policies and procedures for assigned information technology systems.

Direct staff - 25%
Plan, direct, coordinate, and review the work of assigned staff; assign work activities and projects; review and evaluate, methods, and procedure; meet with staff to identify and resolve problems; provide staff training.

Deployment, monitoring, and maintenance - 20%
Manage and provide for the deployment, monitoring, maintenance, development, upgrade, and support of all workgroup systems, including servers, operating systems, hardware, software, and solution development.

 

Supervisor Expectations:

• Oversee time management and performance evaluations for a small team of technical support staff.
• Independently research, build, and deploy servers using the Linux and Microsoft Windows Server operating systems
• Manage servers in a virtualized environment
• Manage and support SAN storage
• Collaborate with peers to manage data backups and disaster recovery
• Supervise the management of a small data center in collaboration with other staff and IT teams
• Manage vendor support agreements (e.g. development platforms, hardware and software licenses)
• Assess system performance and recommend improvements
• Oversee security operations (e.g. device password management and OS firewalls)

Required Qualifications

Required Experience
Bachelor's degree and over five (5) years of related work experience. Experience can substitute for education. 

  Conditions of Employment

Employment is contingent upon successful completion of a background check. Position May Require Credit Check (if using P-Card, working with Cash, etc.).

Position Requires completion of VSU’s Annual Compliance Training course (such as State Business Transactions, Drug Free Workplace, Anti-Harassment Policy, Introduction to Information Security, Workers Compensation, Motor Vehicle Policy, USG Ethics Policy, Conflict of Interest/ Outside Activities Policy, Leave Procedures for Faculty and Staff, Georgia Open Records Act, Family Educational Rights and Privacy Act (FERPA), and Contracts 101. Supervisory positions require training in FMLA and Worker’s Compensation.