Deputy Chief Information Officer

The University of California, Los Angeles (UCLA) Information Technology Services organization is seeking an exceptional information technology leader and expert to become Deputy Chief Information Officer of the Information Technology Services organization. We are seeking a dynamic, engaging and collaborative leader with a strong commitment to service excellence to join our CIO Leadership team, collaborating with a team of diverse and talented professionals in support of our mission to deliver exceptional service to the UCLA campus enterprise.

The Deputy Chief Information Officer (CIO) serves as second-in-command and has operational accountability for enterprise products and services offered by ITS. This highly-collaborative change leader will oversee the design, development, release and ongoing maintenance of technology products and services for administrative, academic and student enterprise technologies. As a technical leader, the Deputy CIO will oversee our core services: academic technologies, enterprise applications, enterprise infrastructure, enterprise data, and customer success, and partners with key IT stakeholders for central and distributed organizations. The Deputy CIO enables IT and Digital Transformation programs by ensuring the organization has the skills, resources and practices that are needed from our campus community. As a compassionate, emotionally intelligent leader, the Deputy CIO champions 'whole person' talent management as well as diversity, equity and inclusion programs and practices while nurturing our people with robust professional development, and career progression opportunities. Aligns business strategies with each technical domain and inspires leaders to achieve goals while enabling continuous improvement efforts.

Responsibilities include: Partners with the CIO in providing technology, vision and direction for the enterprise; oversees the development and implementation of enterprise technology standards, processes and performance metrics to demonstrate the value of IT to the enterprise; collaborates with campus and technology leadership to support enterprise decision making; partners to drive development of the technology architecture, infrastructure planning, systems engineering and deployment; guides unit leaders in the planning and management of IT products and services while ensuring effective and efficient technical operations and customer success; establishes and manages continuous improvement programs; identifies and implements best practices for optimizing infrastructure and operations costs, improving system performance, and ensuring service-level requirements are met; plans, implements, directs and monitors the integration of new technologies into the infrastructure; prioritizes work to align with institutional needs; supports the management of enterprise risk; fosters effective relationships across units, users and customers. Directs life-cycle management to ensure organization achieves full value of product or service; manages strategic partnerships with vendors and service providers; negotiates favorable terms for enterprise IT purchasing; ensures IT operations implement and maintain information security standards and practices; may act on behalf of the CIO in their absence or as needed.