Hagerstown Community College, located in western Maryland, is
pleased to announce that applications are currently being accepted
for a Student Financial Aid Associate
The Financial Aid Associate provides quality customer service to
students, parents, HCC staff and faculty. This person is also
responsible for counter, phone, and electronic communications to
assist with financial aid application processes and disseminating
information while supporting key customer service support
responsibilities and making referrals to other Student Financial
Aid office staff when needed.
A. Customer Service
1. Maintains financial aid knowledge base by learning from other
SFAO staff, attending staff meetings, participating in professional
development training opportunities, and following financial aid
2. Responds student and parent financial aid inquiries and makes
referrals to the appropriate SFAO staff member when needed; ensures
timely and accurate information.
3. Provides back-up phone coverage for other SFAO staff when
4. Responsible for reviewing information and imaging documents
received from students, assuring accurate and complete information
5. Promote the use of online and electronic services, including
Ellucian Student Self-Service modules of Financial Aid, Student
Planning and Finance, the Chatbot, FAFSA on the web, student loan
entrance, exit counseling; work with the Director to ensure web
information is accurate and student-friendly.
B. Student Financial Aid Office Supports
1. Run missing information letters and electronic follow-up.
2. Complete financial aid award verification forms for outside
agencies, including the Department of Social Services, Vocational
Rehabilitation, and Housing Authority.
3. Complete and submit consortium agreements for students who
are dually enrolled by attending another college/university while
also attending HCC.
4. Perform secondary confirmation to Department of Homeland
Security to check noncitizen status verifying Federal Student Aid
5. Fulfill other SFAO duties as assigned by the Director and in
the absence of other Financial Aid Associates; duties may
a. Enrollment verification and class attendance tracking of all
students, this includes identifying both financial and self-pay
students who are no-shows.
b. Scan completed financial aid paperwork and forms received on
the front line; when completed, route the information to the
appropriate queue for review by other SFAO staff.
c. Complete financial aid information needed for ongoing
Registration Appeal review.
d. Participate in ongoing review of office forms and web
information to ensure accurate and student-friendly
e. Monitor and maintain office supplies inventory, submit supply
requisitions and communicate with Director as needed.
f. Coordinate FAFSA labs and assists when needed.
C. General Office Duties
1. Assist current and prospective students in financial aid
application processes, including completing the FAFSA (Free
Application of Federal Student Aid) and loan application
2. Data entry responsibilities, as needed.
3. Other duties as assigned.
EDUCATION AND EXPERIENCE
Associate Degree required; cannot have defaulted Federal Student
Loans; experience in the financial industry and customer service
SKILLS AND ABILITIES
Ability to provide helpful, student-centered, customer service
required; ability to deal tactfully and equitably with students and
visitors of varying socio-economic, ethnic and cultural backgrounds
required; openness to different lifestyles; ability to work with
difficult personalities, de-escalate situations, and make
appropriate referrals to other SFAO staff.
For more information on this position and to formally apply,
please visit HCC's employment page at https://secure6.saashr.com/ta/6160104.careers?ShowJob=419881947.
Questions may be directed to the Human Resources Office at
240-500-2585 or email firstname.lastname@example.org.