Administrative Coordinator
- Employer
- Johns Hopkins University
- Location
- Maryland, United States
- Salary
- Salary Not Specified
- Posted Date
- Jun 1, 2022
View more
- Position Type
- Administrative, Business & Administrative Affairs, Business & Administrative Support, Facilities Management & Physical Plant, Community Relations & Institutional Outreach
- Employment Level
- Administrative
- Employment Type
- Full Time
The Housing Operations Department is seeking an Administrative Coordinator who coordinates and supports critical Housing Operations Facilities functions. Exercises ability to multitask while prioritizing tasks independently. Excellent customer service skills are necessary to provide professional and courteous service to students, parents, vendors, and other visitors. Supports marketing communications; manages and maintains the facilities database for maintenance requests in the Housing Operations Facilities Office; exercises independent judgment; supports Assistant/Associate Directors and the Director of Housing Operations as needed.
Specific Duties & Responsibilities: Wolman Facilities Office Functions-
Manages the front desk
operations of the Housing Operations Facilities Office. Receives
and responds to all incoming calls, emails, and walk-ins regarding
student, parent, and campus partners questions and
concerns.
Hires and supervises
student employees.
Coordinates facilities
operations in the Housing Operations Office. Serves as the first
contact for students, parents, facilities staff, contractors and
retail vendors.
Receives work requests,
prioritizes, and dispatches work to appropriate staff and
contractors.
Oversees the work
management system, including inputting and closing work orders,
providing daily reports, and following up with student and staff
regarding open work orders.
Assists with the
integration and implementation of technology solutions, including
but not limited to StarRez, S2, Maximo, Laundry portal, TK portal
and Regional Pest Portal.
Sends correspondence to
students, parents, and staff in regards to maintenance/contractor
in-suite work, project updates, warning notices, damage billing,
and closedown periods.
-
Assists with the year-end
vacate damage walk through assessing damage
costs.
Assist in producing highly
polished Housing marketing materials, primarily for facilities
advertisements, general signage and health and safety
checks.
Assists with the quarterly
scheduling and operation of the fire drills for all residence
halls.
Assists with the
management and tracking of signing out keys, access cards, and
bins/dollies to students living in on campus housing. Responsible
for the organization and management of lost keys or access
cards.
Manages the bed loft
request process.
Assists with the
management and troubleshooting of the residence halls card access
system.
Participates in the
opening and closing of residence halls.
Develops and maintains
customer refund system for vending and laundry.
Attends project meetings
as necessary.
Teaches and maintains
audio/video equipment in various amenity.
Performs minor maintenance
on bins, printers and other office
equipment/furniture.
Acts as liaison with
Comcast, Caldwell and Gregory, TK, and other vendors concerning
on-site equipment.
-
Provides general
administrative support to the Housing Facilities
team.
Manages the Housing
Operations Facilities Office supply orders.
Utilizes strong verbal and
written communication skills as well as proficient computer
skills.
Enters and tracks damage
billing/ charges, develops summaries and identifies issues of
concern.
Responsible for customer
service surveys bi-weekly to assess student satisfaction with
facilities work that was reported.
Communicates with a
variety of audiences regarding housing information, policies,
customer complaints and other sensitive issues.
Responsible for
participation in the Johns Hopkins Student Summer Job Program and
supervises interns.
Operates computer to
access e-mail, electronic calendars, and other basic office support
software.
Other duties as
assigned.
- Knows and understands the formal and informal departmental goals, standards, policies and procedures which may include some familiarity of other departments within the school/division.
- Demonstrates sensitivity to the interrelationship of both people and functions within the department.
-
AA, or some college is
required.
BA/BS is
preferred.
Minimum of 2 years of
experience in customer service or work in a collegiate environment
preferred.
Additional education may
be substituted for years of work experience.*
-
Strong
administrative/organizational skills, exceptional customer service
skills, excellent computer skills - report writing, desktop
publishing, webpage design, word processing and
spreadsheet.
Ability to efficiently
multitask and prioritize while handling high volumes of telephone
calls and provide service for walk-in service
requests.
Must demonstrate strong
verbal and written communication skills.
Ability to work
autonomously and show initiative; must be flexible to handle
multiple tasks.
Excellent customer service
skills are necessary to provide professional and courteous service
to students, parents, vendors and other
visitors.
Classified Title:
Administrative Coordinator
Role/Level/Range: ATO 37.5/02/OE
Starting Salary Range: $17.59 - $24.80/hr (commensurate with
experience)
Employee group: Full Time
Schedule: M-F, 8:30 am - 5 pm
Exempt Status: Non-Exempt
Location: Homewood Campus
Department name: Housing
Facilities
Personnel area: University Student Services
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.
Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Equal Opportunity
Employer
Note: Job Postings are updated daily and remain online until
filled.
EEO is the
Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.
EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm
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