The Success Coach is responsible for empowering Members to
complete their higher education, parenting, and career entry goals
while enrolled in The Gatehouse Program. During the time a family
is in the Education and Literacy Program, the primary goal of the
Success Coach to serve as coach and liaison for the
Member--providing accountability and guidance so Members reach
their goals for permanent, positive change. The Success Coach
will demonstrate and model The Gatehouse values of faith, love,
excellence, and empowerment and navigate conversations related to
- Remains current on employment trends, research, and applicable
industry information based on eligible education programs.
- Develops and advises Members on short- and long-term goals;
guides Members through best practices in college navigation and
support services. Assists in developing, tracking, and managing
Member budgets throughout their program.
- Monitors and reviews progress with Members and Support Team.
Ensure appropriate engagement in all areas of the Program and
assist Members with problem solving and life skills
- Guides Members through class enrollment, semester scheduling,
support service research and scheduling, scholarship opportunities,
financial aid/FAFSA, and college course transferability.
- Monitors and evaluates Members’ class schedule, student
accounts, financial aid, and grades/GPA
- Maintains partnerships and acts as liaison for scholarship
organizations and partnered higher education agencies. Attends
external scholarship committee meetings.
- Works with school partners to plan and execute Program events
throughout the year (Scholarship Clinic, Graduation Party) for
- Schedules and meets with Members in accordance with higher
education expectations and goals, outside of regular business hours
when needed. Accepts responsibility and ensures availability during
scheduled dates within rotating on-call schedule.
- Participates in staff meetings, staff trainings, company
events, potential applicant interviews, individual and
collaborative Member meetings, and Member Review sessions.
- Adheres to FERPA guidelines as well as agency guidelines,
procedures, and professional code of ethics. Ensures compliance
with all state and local employment laws.
- Performs other duties as assigned.
This position does not have any supervisory
- Bachelor's Degree from four-year college or university,
Master’s Degree preferred
- A minimum of 3 years of related experience and/or training in a
higher education setting
- Knowledge of FERPA laws and regulations.
- Computer skills required: Microsoft Office Suite; Data
- Ability to work flexible hours to meet the needs of students
outside of regular business hours
- Ability to work independently with strong sense of focus,
task-oriented, nonjudgmental approach, and a clear sense of
professional boundaries; strong sense and respect for
- Diversity—Demonstrate knowledge of EEO policy,
show respect and sensitivity for cultural differences, educate
others on the value of diversity, promote a harassment-free
environment, and build a diverse workforce.
- Ethics—Treat people with respect, keep
commitments, inspire the trust of others, work with integrity and
ethically, and uphold organizational values.
- Business Acumen—Understand the business
implications of decisions, display orientation to profitability,
demonstrate knowledge of market and competition, and align work
with strategic goals.
- Change Management—Develop workable
implementation plans, communicate changes effectively, build
commitment and overcome resistance, prepare, and support those
affected by change, and monitor transitions and evaluate
- Interpersonal Skills—Focus on solving
conflicts without diverting blame, maintain confidentiality, listen
to others without interrupting, keep emotions under control, and
remain open to others' ideas and to trying new things.
- Oral and Written Communication—Speak clearly
and persuasively in positive or negative situations, listen and
obtain clarification, respond well to questions, demonstrate group
presentation skills, and participate in meetings.
- Organizational Support—Follow policies and
procedures, complete administrative tasks correctly and on time,
support organizational goals and values, benefit organization
through outside activities, support affirmative action, and respect
Physical Requirements and/or Working
- Must safely and successfully perform the essential job
functions consistent with the ADA and other federal, state, and
local standards, including meeting qualitative and/or quantitative
- Must maintain regular, punctual attendance consistent with the
ADA and other federal, state, and local standards
- Must be able to stand, sit at a desk, and work on a
computer for prolonged periods
- Must have the flexibility to climb, balance, bend, crouch,
walk, kneel, and sit for prolonged periods
- Must have manual hand and finger dexterity for typing, writing,
standing, and reaching
- Must have the acuity to read information from computer screens,
forms, and other printed materials and information (specific vision
abilities required by this job include: Close vision; Distance
vision; Color vision; Peripheral vision; Depth perception and
ability to adjust focus)
- Must be able to lift and move objects and equipment up to 20
- Must be able to work evening or weekend hours as needed
- Continually required to talk or listen
- While performing the duties of this job, the noise level in the
work environment is usually quiet/moderate