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Success Coach

The Gatehouse
Texas, United States
Competitive Salary
Posted Date
Jun 2, 2022
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The Success Coach is responsible for empowering Members to complete their higher education, parenting, and career entry goals while enrolled in The Gatehouse Program. During the time a family is in the Education and Literacy Program, the primary goal of the Success Coach to serve as coach and liaison for the Member--providing accountability and guidance so Members reach their goals for permanent, positive change.  The Success Coach will demonstrate and model The Gatehouse values of faith, love, excellence, and empowerment and navigate conversations related to Christianity.

Job Duties

  • Remains current on employment trends, research, and applicable industry information based on eligible education programs.
  • Develops and advises Members on short- and long-term goals; guides Members through best practices in college navigation and support services. Assists in developing, tracking, and managing Member budgets throughout their program.
  • Monitors and reviews progress with Members and Support Team. Ensure appropriate engagement in all areas of the Program and assist Members with problem solving and life skills development.
  • Guides Members through class enrollment, semester scheduling, support service research and scheduling, scholarship opportunities, financial aid/FAFSA, and college course transferability.
  • Monitors and evaluates Members’ class schedule, student accounts, financial aid, and grades/GPA
  • Maintains partnerships and acts as liaison for scholarship organizations and partnered higher education agencies. Attends external scholarship committee meetings.
  • Works with school partners to plan and execute Program events throughout the year (Scholarship Clinic, Graduation Party) for Members.
  • Schedules and meets with Members in accordance with higher education expectations and goals, outside of regular business hours when needed. Accepts responsibility and ensures availability during scheduled dates within rotating on-call schedule.
  • Participates in staff meetings, staff trainings, company events, potential applicant interviews, individual and collaborative Member meetings, and Member Review sessions.
  • Adheres to FERPA guidelines as well as agency guidelines, procedures, and professional code of ethics. Ensures compliance with all state and local employment laws.
  • Performs other duties as assigned.

Supervisory Responsibilities

This position does not have any supervisory responsibilities.


  • Bachelor's Degree from four-year college or university, Master’s Degree preferred
  • A minimum of 3 years of related experience and/or training in a higher education setting
  • Knowledge of FERPA laws and regulations.
  • Computer skills required: Microsoft Office Suite; Data Management Software
  • Ability to work flexible hours to meet the needs of students outside of regular business hours
  • Ability to work independently with strong sense of focus, task-oriented, nonjudgmental approach, and a clear sense of professional boundaries; strong sense and respect for “confidentiality”


  • Diversity—Demonstrate knowledge of EEO policy, show respect and sensitivity for cultural differences, educate others on the value of diversity, promote a harassment-free environment, and build a diverse workforce.
  • Ethics—Treat people with respect, keep commitments, inspire the trust of others, work with integrity and ethically, and uphold organizational values.
  • Business Acumen—Understand the business implications of decisions, display orientation to profitability, demonstrate knowledge of market and competition, and align work with strategic goals.
  • Change Management—Develop workable implementation plans, communicate changes effectively, build commitment and overcome resistance, prepare, and support those affected by change, and monitor transitions and evaluate results.
  • Interpersonal Skills—Focus on solving conflicts without diverting blame, maintain confidentiality, listen to others without interrupting, keep emotions under control, and remain open to others' ideas and to trying new things.
  • Oral and Written Communication—Speak clearly and persuasively in positive or negative situations, listen and obtain clarification, respond well to questions, demonstrate group presentation skills, and participate in meetings.
  • Organizational Support—Follow policies and procedures, complete administrative tasks correctly and on time, support organizational goals and values, benefit organization through outside activities, support affirmative action, and respect diversity.

Physical Requirements and/or Working Conditions

  • Must safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
  • Must maintain regular, punctual attendance consistent with the ADA and other federal, state, and local standards
  • Must be able to stand, sit at a desk, and work on a computer for prolonged periods
  • Must have the flexibility to climb, balance, bend, crouch, walk, kneel, and sit for prolonged periods
  • Must have manual hand and finger dexterity for typing, writing, standing, and reaching
  • Must have the acuity to read information from computer screens, forms, and other printed materials and information (specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus)
  • Must be able to lift and move objects and equipment up to 20 pounds
  • Must be able to work evening or weekend hours as needed
  • Continually required to talk or listen
  • While performing the duties of this job, the noise level in the work environment is usually quiet/moderate




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