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Information Center Technician

Employer
Prince George's Community College
Location
Maryland, United States
Salary
Salary Not Specified
Date posted
Jun 1, 2022
Job Vacancy Announcement

Position Information

Position Title

Information Center Technician

Position Type

Staff

Department

Student Affairs

FLSA

Non-Exempt

Union/Non Union

Union

Full Time or Part Time

Part Time

Grade

7

Salary Range

Hiring Salary Range

$19.20 - $21.12

Fixed Term/Tenure Track (Faculty Only)

Fixed Term

Regular or Temporary

Regular

Job Description Summary

Serve as initial point of contact for prospective students, current students, and visitors who contact the college via the telephone, in-person, internet, or the mail. Responsible for telemarketing initiative, providing data and reports reflecting volume and activities, and assist with mass mailings of various enrollment-related forms, brochures, etc.

Minimum Qualifications
  • High School Diploma
  • Two to three years of related experience or required course work/certification and or specialized skills/training.
  • Experience working in a call center or a high-volume customer service company, business, or higher education institution.
Criteria

CRITERIA : The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed. Other information and observations made during the interview process may be considered in the selection process. A Resume/CV and cover letter are required with the application. Please ensure that your documents address the criteria listed below for this position.
  • Ability to produce typewritten materials accurately and in a timely manner through the use of work processing.
  • Ability to perform detailed work independently, as well as, in a team environment.
  • Demonstrated customer relations skills.
  • Ability to maintain accurate records and files.
  • Extent of experience in the use of Microsoft Office Suite (includes Word, PowerPoint, Access, and Excel).
  • Extent of data entry skills.
  • Ability to work under pressure.
  • Extent of demonstrated maturity in judgment.
  • Ability to develop and maintain cordial, cooperative working relationships.
  • Ability to work effectively in a multi-ethnic and multi-cultural environment with students, parents, faculty, and staff.
Job Requirements
  • Must be able to work Monday thru Friday, 8:30 a.m. – 4:30 p.m. Work schedule is subject to change based on the needs of the department.
  • Ability to communicate effectively in spoken and written standard English.
  • As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
  • A background investigation will be conducted prior to the offer of employment. A signed authorization for the release of personal information will be required if selected for an interview.
Is Background Check Required?

Yes

Is the incumbent responsible for working with minor children or directly engaging with minor children on campus?

No

Posting Detail Information

Posting Number

PGCC176711/12

Open Date

06/01/2022

Close Date

Open Until Filled

Yes

Background Check Statement

Prince George’s Community College is committed to providing a safe campus community. PGCC conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, education verification, and when appropriate, a financial (credit) report or driving history check.

Special Instructions to Applicants

Prince George’s Community College values the safety of its students, faculty, and staff. As part of that commitment, the College has announced effective October 21, 2021, all students, faculty, and staff must be vaccinated against COVID -19 or tested for the virus weekly. As a prospective or new employee, you will be required to comply with this mandate and all the necessary safety protocols, including wearing a mask. Please direct your questions related to the vaccination, testing, mask mandates, and requirements for exemptions to VMPO@pgcc.edu .

Application Status ; you will receive an email acknowledging receipt of your application, upon which time no further communication occurs unless selected for an interview or the position is filled. If recommended for hire, communication is immediately sent to your references listed on your application. Also, you will receive an email notification from HireRight requesting you to submit authorization to complete a background investigation.

Two positions will be filled from this posting.
Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Which of the following best describes your level of completed education? (Education details must be included in your application.)
    • Master's Degree or above from an accredited college/university
    • Bachelor's Degree from an accredited college/university
    • Associate's Degree from an accredited college/university
    • One to two years of college credit (30 credit hours is equivalent to one year)
    • Less than 30 credits from an accredited college/university
    • High School Diploma or GED
    • None of the above
  2. * Do have two to three years related experience or required course work/certification?
    • Yes
    • No
  3. * How did you hear about this employment opportunity?
    • HERC
    • HigherEd Jobs
    • Hispanic Outlook
    • Indeed
    • Personal Referral
    • PGCC Website
    • Social Media (LinkedIn, Twitter, Facebook)
    • The Chronicle of Higher Ed
    • The Washington Post
    • Other: Please indicate below
    • Educause
  4. How did you hear about this employment opportunity? If you selected 'Other' please indicate source:

    (Open Ended Question)

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Letter of Recommendation 1
  2. Certifications - See Minimum Qualifications for type
  3. Other


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