Computer & Server Technology Specialist

Job Description

Serve as a technical expert and administrative IT support helping to create a strong information technology foundation for the President, Senior Vice President and Chief Business Officer, and Executive VP and Provost senior management areas. Install, configure, update and maintain servers utilized by offices BAMS supports. Assist the assistant director of computing and server technologies with establishing management standards and practices for computing support, including web development and systems maintenance. Installs, maintains, troubleshoots, and upgrades desktops, servers, laptops, printers, mobile devices and projection computer hardware and software, for supported offices. Assist with designing automated computer installation processes to reduce install times. Applies anti-virus, operating system and 3rd party updates to prevent security violations. Assists with technology aspects of meeting setup and support. Provides polite, professional, courteous customer service to users. Responds to user needs via phone calls, tickets, and emails. Deals with confidential and sensitive information in appropriate manner and in accordance with university policies and procedures.

Required Qualifications

• Bachelor’s degree in Business Information Technology, Computer Science or a related field or related equivalent experience
• Experience with Windows and Mac operating systems
• Knowledge of mobile computing devices such as iPhone and Android
• Experience analyzing problems and designing/planning effective solutions
• Knowledge of relational database design
• Experience with web programming languages such as ASP.net and PHP
• Knowledge and understanding of business processes such as finance, accounting, and management
• Quick learner and willing to research and discover new technology features
• Demonstrated ability to interface with end users over the telephone, via email or in person to effectively communicate problem status and resolutions
• Good interpersonal, customer support, verbal and technical writing skills tailored to a level appropriate for the intended audience
• Ability to quickly solve problems in high-pressure situations
• A self-starter with ability to manage multiple, simultaneous tasks and projects
• Ability to operate independently and without supervision and with assigned teams to accomplish organizational goals and objectives
• Willingness and ability to document knowledge

Preferred Qualifications

• Experience installing, operating and troubleshooting desktop and laptop computer hardware.
• Experience installing, operating, and troubleshooting servers
• Experience with hardware virtualization (Microsoft Hyper-V)
• Experience with system administration tools such as BigFix, Microsoft SCCM, Kaseya, JAMF, etc.
• Experience with ticketing systems such as ServiceNow
• Experience working with computers and or servers in an Active Directory based environment
• Experience analyzing server or computer log files
• Experience in an IT support or help desk environment or related role
• Understanding of Amazon Web Services technologies
• Knowledge of security software and security issues
• Advanced knowledge of and ability to troubleshoot in a logical and systematic manner, problems related to desktop operating systems and hardware, applications, and peripherals

Appointment Type

Regular

Salary Information

Commensurate on Experience

Review Date

6/13/2022

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Brittany Kessler at bmlester@vt.edu during regular business hours at least 10 business days prior to the event.

Advertised: May 31, 2022
Applications close: