Student Success Coordinator, UC Online
Founded in 1819, the University of Cincinnati ranks among the
nation's best urban public research universities. Home to more than
47,000 students, 10,500 faculty and staff and 330,000 alumni, UC
combines a Top 35 research university with a physical setting The
New York Times calls "the most ambitious campus design program in
With the launch of Next Lives Here, the Cincinnati Innovation
District, a $100 million JobsOhio investment, eight straight years
of record enrollment, worldwide leadership in cooperative
education, a dynamic academic health center and entry into the Big
12 athletic conference, UC's momentum has never been stronger. UC's
annual budget tops $1.6 billion and its endowment totals $1.9
About UC Online
At the University of Cincinnati Online (UC Online), we deliver a
world-class experience for students seeking online flexibility and
University of Cincinnati quality. From inquiry to graduation, we
push the boundaries of what is possible and drive innovation in
online education at the University of Cincinnati. With a
student-centric approach and data-driven decision-making model, we
support students through the online lifecycle of program discovery,
program participation, and degree attainment. Our students realize
their hope for a better future through real-life learning at an
institution with a legacy of research, innovation, and
Provide administrative and logistical support to students and
faculty immersed in online courses, certificates, and degree
programs. Also provide operational support to students and
faculty regarding educational program issues and serve as a liaison
between college personnel, faculty, and new and returning
- Using a consultative advising approach, build friendly,
professional relationships with new and returning students from 1st
term through to graduation to provide administrative and customer
support for assigned degrees and/or certificate programs in the
areas of registration, course selection, persistence risk, and
online student success strategies.
- Support new student registration by conducting learning
preparedness assessments to gauge online program readiness and
assist with new student orientation as requested.
- Using a Customer Relationship Management (CRM) platform,
monitor and work to improve retention benchmarks and graduation
rates through early identification of at-risk behaviors and provide
guidance to mitigate student persistence issues, including such
actions as personalized communication plans to ensure continuous
- Share programmatic enrollment data and trends as an active
strategic member of cross-functional teams.
- Work closely with the Enrollment Advisors and UC Online
Marketing to provide program updates and admission support.
- Identify problems or inefficiencies and work with the
appropriate enrollment functional leader and/or College to
implement effective resolutions and improvements.
- Monitor student satisfaction and coordinate problem resolution
while maintaining a high level of professionalism.
- Escalate student retention concerns to immediate supervisor or
- Bachelor's Degree
- Six (6) years of relevant work experience and/or other
specialized training can be used in lieu of education
Two (2) years of
higher education advising or recruiting experience.
Physical Requirements/Work Environment
Office environment/no specific unusual physical or environmental
Compensation and Benefits
UC offers a
wide array of complementary and affordable benefit options, to meet
the financial, educational, health, and wellness needs of you and
your family. Eligibility varies by position and FTE.
- Competitive salary range dependent on the candidate's
- Comprehensive insurance plans including medical, dental,
vision, and prescription coverage.
- Flexible spending accounts and an award-winning employee
wellness program, plus an employee assistance program.
- Financial security via our life and long-term disability
insurance, accident and illness insurance, and retirement savings
- Generous paid time off work options including vacation, sick
leave, annual holidays, and winter season days in addition to paid
- Tuition remission is available for employees and their eligible
- Enjoy discounts for on and off-campus activities and
To apply, please go to
The University of Cincinnati, as a multi-national and
culturally diverse university, is committed to providing an
inclusive, equitable and diverse place of learning and employment.
As part of a complete job application you will be asked to include
a Contribution to Diversity and Inclusion
As a UC employee, and an employee of an Ohio public institution,
if hired you will not contribute to the federal Social Security
system, other than contributions to Medicare. Instead, UC employees
have the option to contribute to a state retirement plan (OPERS,
STRS) or an alternative retirement plan (ARP).
The University of Cincinnati is an Affirmative Action /
Equal Opportunity Employer / Minority / Female / Disability /