Get to Know American University
At American University we value open and honest inquiry, servant
leadership, and the affirmation of the human dignity of all. We
envision a thriving AU community where individuals of all
identities and experiences are understood, appreciated, and fully
included, and where equitable treatment, opportunities, and
Our diverse community of students, faculty, and staff represent
every state and more than 150 countries. Our internationally
recognized faculty are today's thought leaders in the areas of
public policy, law, the arts, communications, international
development, and more. Our staff are innovative, service-oriented,
and dedicated to moving the university towards achieving its
strategic goals. We are committed to an excellent experience for
all of our students, faculty and staff and share a passion for
creating change through our knowledge and our work.
Learn more about American University by clicking here .
About the Department/Unit
The American University School of Communication empowers
undergraduates and graduates in its programs to tell stories that
influence change, inspire action, and transform our communities and
The Administrative Assistant supports the Recruitment Coordinator,
Graduate Program Specialist, Sr. Graduate Academic Adviser,
Director of Enrollment and Analytics and the Assistant Dean for
Graduate Academic Services in the School of Communication Graduate
Academic Services Office with administrative duties pertaining to
recruitment, admissions, conversion, matriculation and retention of
graduate students. Responsible for providing frontline coverage of
the graduate reception area during core hours. Assists with
prospective and current student outreach activities and reporting
on outcomes of those activities, including but not limited to,
event planning, recruiting fairs, and prospective student tours,
etc. Responsible for providing administrative support in the office
including but not limited to, assisting with maintaining graduate
application and student files and corresponding with prospective
and enrolled students, entering admissions events in a database,
maintaining marketing materials, and serving as back up for graphic
Assists the Recruitment Coordinator with PhD
admissions related tasks, including scheduling finalist
Position Type/Expected Hours of Work
- Internal and External Stakeholder Engagement - Assists in
executing SOC’s strategic recruitment and retention plan, including
timely and customer-centered interactions with prospective,
admitted and current students via email, phone, in-person and web.
Answers calls and monitors central email account for inquiries and
requests from constituents and responds within 24-48 hours.
Disseminates inquiries and requests to appropriate staff or faculty
when needed. Keeps track of merit award letters, graduate student
pay checks, mid-semester and final graduate assistantship
evaluations. Updates merit award acceptances and declines in the
database. Schedules interviews with PhD candidates.
- Admissions and Advising Team Support - Maintains recruitment
collateral inventory in the office and for admissions-related
events. Enters admissions events in the database (webinars, campus
tours, observe a class). Assists with making travel arrangements
for graduate fairs and conferences. Confirms and books
recruitment-related events. Helps applicants navigate and
troubleshoot application. Updates applicants on application status.
Supports development and execution of semi-annual Open Houses,
Admitted Student’s Day and New Student Orientation. Conducts basic
internet research to support marketing, admissions and advising
needs. Supports graduate program marketing and recruitment by
pulling regular reports and serving as back up with basic graphic
design needs in Adobe and Creative Suite
- Budget Support - Processes and reconciles p-card transactions
- Administrative Duties - Provides administrative support,
including but not limited to ordering and restocking office
supplies, booking meetings in 25 Live and regularly updating the
Administrative Assistant handbook.
- Other Duties as Assigned - Other special duties and service on
university committees as directed by supervisor in support of the
School’s strategic goals
Required Education and Experience
- Full Time.
- Specialist A.
Additional Eligibility Qualifications
- High school diploma or equivalent.
- 1-3 years of relevant experience.
- A minimum of two years of relevant full-time administrative
work experience in an office environment or other relevant
experience in a high traffic, customer contact position within a
- Must be able to work effectively and positively with others and
demonstrate a commitment to inclusive excellence.
- Excellent presentation and interpersonal communication skills
required to foster a positive and productive working relationship
with prospects, current students, faculty and staff.
- Attention to detail, strong organization, time management
skills and proven ability to meet tight deadlines is required.
- Impeccable professional decorum
- Proficiency in MS Office software applications (Excel, Word,
PowerPoint, Outlook) and web-based research; comfort level with
social media and digital technology; willingness to learn new
- To perform the essential functions of the position, must be
able to regularly lift boxes, recruitment supplies, and luggage
weighing in up to 25 pounds, climb stairs, and walk long
- Hiring offers for this position are contingent on successful
completion of a background check.
- To ensure the health and safety of our community AU requires
COVID-19 vaccinations for faculty and staff. Click here to learn
more about our health and safety directive.
AU offers a competitive benefits package including a 200% matching
retirement plan, tuition benefits for full-time staff and their
families, several leadership development certificates, and has been
recognized by the American Heart Association as a fit-friendly
worksite.Click here to learn about American University's unique
benefit options .
Current American University Employees
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American University is an equal opportunity, affirmative action
institution that operates in compliance with applicable laws and
regulations. The university does not discriminate on the basis of
race, color, national origin, religion, sex (including pregnancy),
age, sexual orientation, disability, marital status, personal
appearance, gender identity and expression, family
responsibilities, political affiliation, source of income, veteran
status, an individual’s genetic information or any other bases
under federal or local laws (collectively "Protected Bases") in its
programs and activities.
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