Manager, Enterprise Project Office

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Benefits of Being a Lindenwood Employee:

• Employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only)
• Tuition discounts for doctoral programs (employee only)
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Independence Day, Juneteenth, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1)
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
• Professional development opportunities through the Lindenwood Learning Academy

JOB TITLE SUMMARY

Job Title: Manager, Enterprise Project Office

Division: Information Technology

Evaluation Group: Staff

FLSA Status: Exempt

Reports To: Vice President for Information Technology/CIO

Positions Supervised: Project Manager, Enterprise Project Office

Job Summary

The enterprise project office manager is responsible for developing, implementing, and controlling institutional project management practices with a focus on agile and hybrid methodologies. This position holds responsibility for directing, optimizing, managing and monitoring large, complex enterprise projects to ensure delivery according to plan, budget and scope. This role is responsible for planning, leading, organizing and motivating agile project teams. The enterprise project office director is expected to use an agile approach to blend traditional project management principles and practices to fit large, complex, mission-critical enterprise-level projects.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Develops best practices, techniques and tools for project planning, execution and control; ongoing milestone, performance metric and deliverable tracking; and effective communication
• Defines project scope and schedule while focusing on regular and timely delivery of value; organizes and leads project status and working meetings; prepares and distributes progress reports; manages risks and issues; corrects deviations from plans; and performs delivery planning for assigned projects
• Assists in team development while holding teams accountable for their commitments, removing roadblocks to their work; leverages organizational resources to improve teams’ capacity for project work; and mentors and develops team members
• Determines frequency and content of status reports from project leads/product owners, analyzing progress and troubleshooting problem areas
• Supports product owners in managing customer expectations for project deliverables; managing stakeholder communications; and helping to implement project governance
• Defines a detailed agile project management process and champions ongoing process improvement initiatives to implement best practices, with the goal of achieving a high level of performance and high quality
• Accepts and assesses status reports, change requests and requirements documentation to ensure smooth project progression
• Conducts project post-mortems and creates evaluative recommendations reports
• Approves need for and recruits additional staff or consultants
• Promotes empowerment of the team, ensuring that each team member is fully engaged and making meaningful contributions

Service Excellence

• Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
• Models, supports, and holds others accountable to the university’s values – integrity, dedication, excellence, creativity and teamwork
• Delivers agile projects that provide exceptional business value to the university community and provide the right balance of agility and predictability
• Manages vendor relationships

Communication, Teamwork and Collaboration

• Manages several concurrent, high-visibility strategic projects using agile methods in a fast-paced environment, crossing multiple business and academic divisions
• Communicates clear and precise project expectations and standards to project managers, owners, sponsors, team members and other stakeholders
• Collaborates with teams and stakeholders to prioritize/drive strategies and to determine key initiatives in response to Lindenwood’s evolving needs
• Negotiates with department managers to acquire required personnel from within the university
• Coaches and supervises new project team leads, team members, product owners and contractors and assists with conflict resolution

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

• Bachelor’s degree in business, computer science or related field
• Minimum of 5 years’ experience in project management
• Prior experience in leading agile project teams in business and technology contexts
• Master’s degree preferred
• Project Management Professional (PMP) certification preferred
• Project Management Institute (PMI) Agile Certified Practitioner (PMI-ACP) certification preferred
• Certified Scrum Master (CSM) designation preferred

Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Knowledge of Project Management Body of Knowledge (PMBOK) and agile methodologies, including SCRUM
• Strong project management and multitasking skills
• Experience with large-scale projects across organizational boundaries and disciplines
• Knowledge of existing, evolving and new technological resources and their potential benefits
• Excellent verbal, written and interpersonal communication skills
• Excellent leadership and management principles and decision-making abilities
• Skilled in budget development and management
• Experienced in vendor management and contract negotiation
• Proven ability to lead software development projects and ensure objectives, goals and commitments are met
• Solid understanding of and demonstrated experience in using agile project management tools such as Jira/Greenhopper, Rally and VersionOne or equivalent; Microsoft Project, Visio, and Microsoft Office Suite

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

• General office setting

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work effectively at a computer for up to eight hours daily
• Ability to sit for extended periods of time
• Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.