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Director/Academic Technology Services & Support

Massachusetts Maritime Academy
Massachusetts, United States
$100,000.00 - $110,000.00
Posted Date
May 31, 2022

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Position Type
Administrative, Academic Affairs, Instructional Technology & Design (Campus)
Employment Level
Employment Type
Full Time
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      Director/Academic Technology Services & Support


Posting:                                                June 2022

Start Date:                                           ASAP

Position Number:                               FY22-42-Reposted

Application Deadline:                       30 June 2022

Division:                                               Technology & Library Services

Union Affiliation:                              Association of Professional Administrators (APA)

Supervision Received:                      Reports to the Vice President of Technology & Library Services

Supervision Exercised:                    Supervises subordinate professional, classified, and student personnel assigned to the



General responsibilities: 

  • Responsible for all aspects of instructional technology, including classroom technology, simulation systems, the Learning Management System (LMS), lecture capture tools, video conferencing tools and online proctoring tools.
  • Develop programs, activities, workshops and demonstrations to engage faculty in the design, development, and integration of technology into their courses and training programs.
  • Work with faculty on needs assessments, design strategies, learning styles, instructional strategies and course design for technology-based learning.
  • Work with faculty to plan, design, develop and revise LMS courses for undergraduate and graduate students for face-to-face, hybrid and online courses.
  • Responsible for the operation, maintenance and support of the various simulation systems used for teaching purposes.
  • Collaborate with faculty to develop simulation exercises which support the curriculum.
  • Develop procedures to achieve and maintain the highest level of quality control for the simulation systems to ensure optimal operation of these systems.
  • Responsible for the design, maintenance and support of all classroom and conference audio/visual equipment.
  • Manage the IT Service Desk.  Ensure the Service Desk is providing excellent customer service, high quality technical support and valuable services to students, faculty and staff.
  • Mange conference room audio/visual equipment and the campus’ digital signage system.
  • Provide support for campus events which require the use of audio/visual equipment.
  • Lead successful projects, ensuring on-time and on-budget completion. 
  • Create, implement and maintain related documentation, policies and procedures.
  • Prepare technology roadmaps, annual budgets, and comprehensive project plans.

Qualifications and requirements:

  • Bachelor's degree in Information Science, Computer Science, Educational Technology or a related field.
  • Minimum of five (5) years of experience using and supporting academic, classroom and instructional technologies.
  • Experience managing a Learning Management System (LMS) such as Canvas, Blackboard, Desire2Learn or Moodle.
  • Minimum of six (6) years or more of experience managing technical staff.
  • Knowledge of online instructional design including principles, practices, and techniques.
  • Knowledge of and interest in leading-edge academic technologies (e.g., mobile, open content, MOOCs, etc.).
  • Working knowledge of an IT Service Management framework.
  • Experience working hands-on with laptops, PC's, multi-media equipment and video conferencing systems.
  • Strong writing, editing, and verbal communication skills.
  • Strong interpersonal, customer service and relationship building skills.

Preferred Qualifications:

  • Master's degree in Information Science, Computer Science, Educational Technology or a related field.
  • Experience in a higher education setting strongly preferred.
  • Experience installing, operating and maintaining simulation systems for training purposes.
  • Holds an Information Technology Infrastructure Library (ITIL) and/or Project Management Professional (PMP) certificate.

Salary:     $100,000 to $110,000.  The Academy offers generous benefits policies and a competitive salary commensurate with qualifications and experience. This position is exempt under FLSA. The Academy is not sponsoring immigration visas at this time.

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