Director/Academic Technology Services & Support

      Director/Academic Technology Services & Support

Posting:                                                June 2022

Start Date:                                           ASAP

Position Number:                               FY22-42-Reposted

Application Deadline:                       30 June 2022

Division:                                               Technology & Library Services

Union Affiliation:                              Association of Professional Administrators (APA)

Supervision Received:                      Reports to the Vice President of Technology & Library Services

Supervision Exercised:                    Supervises subordinate professional, classified, and student personnel assigned to the

Department

General responsibilities: 

• Responsible for all aspects of instructional technology, including classroom technology, simulation systems, the Learning Management System (LMS), lecture capture tools, video conferencing tools and online proctoring tools.
• Develop programs, activities, workshops and demonstrations to engage faculty in the design, development, and integration of technology into their courses and training programs.
• Work with faculty on needs assessments, design strategies, learning styles, instructional strategies and course design for technology-based learning.
• Work with faculty to plan, design, develop and revise LMS courses for undergraduate and graduate students for face-to-face, hybrid and online courses.
• Responsible for the operation, maintenance and support of the various simulation systems used for teaching purposes.
• Collaborate with faculty to develop simulation exercises which support the curriculum.
• Develop procedures to achieve and maintain the highest level of quality control for the simulation systems to ensure optimal operation of these systems.
• Responsible for the design, maintenance and support of all classroom and conference audio/visual equipment.
• Manage the IT Service Desk.  Ensure the Service Desk is providing excellent customer service, high quality technical support and valuable services to students, faculty and staff.
• Mange conference room audio/visual equipment and the campus’ digital signage system.
• Provide support for campus events which require the use of audio/visual equipment.
• Lead successful projects, ensuring on-time and on-budget completion. 
• Create, implement and maintain related documentation, policies and procedures.
• Prepare technology roadmaps, annual budgets, and comprehensive project plans.

Qualifications and requirements:

• Bachelor's degree in Information Science, Computer Science, Educational Technology or a related field.
• Minimum of five (5) years of experience using and supporting academic, classroom and instructional technologies.
• Experience managing a Learning Management System (LMS) such as Canvas, Blackboard, Desire2Learn or Moodle.
• Minimum of six (6) years or more of experience managing technical staff.
• Knowledge of online instructional design including principles, practices, and techniques.
• Knowledge of and interest in leading-edge academic technologies (e.g., mobile, open content, MOOCs, etc.).
• Working knowledge of an IT Service Management framework.
• Experience working hands-on with laptops, PC's, multi-media equipment and video conferencing systems.
• Strong writing, editing, and verbal communication skills.
• Strong interpersonal, customer service and relationship building skills.

Preferred Qualifications:

• Master's degree in Information Science, Computer Science, Educational Technology or a related field.
• Experience in a higher education setting strongly preferred.
• Experience installing, operating and maintaining simulation systems for training purposes.
• Holds an Information Technology Infrastructure Library (ITIL) and/or Project Management Professional (PMP) certificate.

Salary:     $100,000 to $110,000.  The Academy offers generous benefits policies and a competitive salary commensurate with qualifications and experience. This position is exempt under FLSA. The Academy is not sponsoring immigration visas at this time.