Technology Support Specialist II

Technology Support Specialist II

About Us

Georgia College & State University is the state's designated public liberal arts university. As a member of the prestigious Council of Public Liberal Arts Colleges (COPLAC), Georgia College is committed to fostering a liberal arts environment that values interdisciplinary inquiry, diversity and inclusion, and academic excellence. The College enrolls approximately 7,000 students -5,800 undergraduate and 1,200 graduate students-- and is prominently cited for excellence in teaching, undergraduate research, nursing education, and high impact practices outside the classroom in a number of leading publications.  

The university's beautiful and historic campus is located downtown in Milledgeville, Georgia, a charming, diverse college town of approximately 19,000 residents in Central Georgia, approximately 90 miles southeast of Atlanta. Milledgeville is also the home of noted American author and alumna, Flannery O'Conner, and the college community enjoys many exciting literary arts programs at O'Connor's former home, the Andalusia Institute, now owned by the College.  Milledgeville is also located on the banks of beautiful Lake Sinclair and Lake Oconee, allowing faculty, staff, and students to take full advantage of the environmental and recreational benefits of being part of a lake community. For cultural, educational, and leisure opportunities beyond Milledgeville, Macon and Atlanta are located within easy driving distances.  

Georgia College takes great pride in combining the educational experience of private liberal arts colleges with the affordability of a public university. The university's main campus is a residential learning community focused on undergraduate education and a select number of graduate programs. Faculty and staff are dedicated to engaging students through high-impact pedagogies that foster intellectual curiosity, reasoned inquiry, and critical thinking. We strive for excellence in the classroom and beyond. We nurture collaborative leadership and global citizenship, and we value diversity and inclusion in all of its forms.  

Georgia College seeks faculty and administrators who understand and embrace our public liberal arts mission, who are committed to respecting and fostering diversity and inclusion inside and outside of the classroom, and who are dedicated to the advancement of knowledge through teaching, scholarship, and service. All Georgia College faculty share the responsibility of teaching our core curriculum and providing foundation courses for majors and non-majors alike. To carry out our public liberal arts mission, we seek faculty with the desire and ability to provide a first-class learning experience for our students, one that will prepare them to be competent, thoughtful, and well-rounded leaders who make transformative contributions to their communities and to the world.  

Job Summary

The Technology Support Specialist II provides prompt triage, fielding, and resolution to technology-related issues for the GCSU campus at large via email, phone, walk-in, and self-service portals

Responsibilities

Technology Support 50% -

Provide technical support for GCSU faculty, staff and students in support of all campus related activities. Effectively troubleshoot, diagnose and resolve hardware and software issues using remote access tools, chat, telephone and onsite support

ITSM usage 20% -

Independently use ITSM for incident management

Customer Service 10% -

Effectively communicate using oral and written methods to facilitate problem resolution, make detailed notes in tickets and email

Research/Problem solving 10% -

May involve research, analysis and draw conclusions to achieve resolution.

Supervision 5% -

Supervision

Other duties as assigned 5%  -

Weekend or evening hours may be required when campus activities dictate

Required Qualifications

Educational Requirements

Bachelor's degree in the area of technology, communications, or related field

Required Experience

At least 5 years of experience that is directly related to the duties and responsibilities specified.

Required Documents to Attach

• Resume
• Cover Letter Req
• List of References

Knowledge, Skills, & Abilities

ABILITIES-

Ability to adapt to new ITSM platforms while keeping continuity by relying on previous knowledge. Ability to multitask and work in a high stress/busy environment. Ability listen actively to quickly and efficiently to understand the issue; solid soft skills to guide conversations and de-escalate techniques. Research abilities

KNOWLEDGE-

In depth knowledge of MS Windows and Mac OS. Strong problem-solving skills and skills associated with above job function and responsibilities good understanding of computer systems, mobile devices and other tech products and basic office software. Knowledge of ITSM basic functions.

Equal Employment Opportunity

Georgia College is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee and strives to create a campus environment which understands, fosters, and embraces the value of diversity. No person shall, on the grounds of race, color, sex, sexual orientation, religion, national origin, age, disability, veteran status, or genetic information, be excluded from employment or participation in, be denied the benefits of, or otherwise be subjected to discrimination, under any program or activity conducted by Georgia College. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Georgia College is an Affirmative Action/Equal Opportunity Institution.

Other Information

This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.

Background Check

• Position of Trust

GC&SU is an Equal Opportunity / Affirmative Action institution, with a commitment to cultural, racial, and ethnic communities. Women and minorities are encouraged to apply. It is expected that successful candidates share in this commitment. For more information, please visit our web page at www.gcsu.edu.