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Enrollment Services Representative

Georgia Southern University
Georgia, United States
Salary Not specified
Posted Date
May 26, 2022

View more

Position Type
Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar
Employment Level
Employment Type
Full Time
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Enrollment Services Representative

Job ID: 243842
Location: Georgia Southern - Savannah
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us
Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Department Information
0715100 - Enrollment Services

Job Summary
The Enrollment Services Representative assists students and University constituents with enrollment-related needs as it pertains to Financial Aid, Student Accounts, Registrar functions, and Admissions functions (Undergraduate and Graduate) as well as other general inquiries using excellent customer service in the university's first-stop enrollment services department.

Due to the Governor's approval for the Cost of Living Adjustment to Fiscal Years 2022 and 2023, final salaries at the time of hire may be impacted, but will not be lower than what is advertised.

  • Perform related duties as assigned to support the mission of the University
  • Provide direct customer assistance to prospective and current students and their supporters with enrollment processes primarily in Financial Aid, Registrar, Bursar, and Admissions departments
  • Face-to-Face Center: Assist students and university constituents who come to the first-stop Enrollment Services Department
  • Call Center: Answer high-volume, multi-line phone system
  • Understand current Admissions, Financial Aid, Registrar, Bursar policies and procedures and how they impact student enrollment processes
  • Provide excellent customer service consistently and professionally
  • Maintains confidentiality of student records in compliance with the Family Education/Rights and Privacy Act (FERPA)

Required Qualifications
Educational Requirements
  • High school diploma or equivalent

Required Experience
  • One year of previous work experience

Preferred Qualifications
Additional Preferred Qualifications
  • Knowledge of complex student information systems used in higher education (Banner, Xtender, etc.)

Preferred Educational Qualifications
  • Bachelor's degree

Preferred Experience
  • One or more years of previous office experience
  • Experience in a high-volume, first-stop integrated student services office (ex. Enrollment Services Center) or high-volume call center

Proposed Salary

This position is non-exempt and paid on a biweekly basis.

Required Documents to Attach
  • Please provide three (3) professional references in the Required Documents to Attach section on your application.

Knowledge, Skills, & Abilities
  • Consistently exhibit engaging customer service
  • Navigate web access and email with or without reasonable accommodation

  • Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

  • Demonstrate commitment to inclusiveness by working well with diverse populations
  • Proficient with computers and computer applications, including Microsoft Office, Google, position-specific applications and e-mail
  • Demonstrated commitment to student service and success and ability to provide service for individuals as well as groups
  • Demonstrated commitment to equity, diversity, and inclusion
  • Effective communication (verbal and written), human relations and organizational skills
  • Demonstrated commitment to customer service centered work ethic

Apply Before Date
June 10, 2022

Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by e-mail at

For technical support, please call the Shared Services Center at (877) 251-2644 or

Conditions of Employment
Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Georgia Southern University is a Tobacco and Smoke-Free Community

Successful completion of background investigation and legal authorization to work in the US prior to employment

Must be able to perform duties and responsibilities with or without reasonable accommodation

Equal Employment Opportunity
Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Other Information
  • Must be able to perform duties and responsibilities with or without reasonable accommodation.
  • Work generally performed in office environment
  • Workweek periodically may include flex hours (ex. a 10 a.m. - 7 p.m., shift), and may occasionally extend beyond 40 hours
  • Confined to workstation for extended hour intervals throughout the workday
  • May be required to maneuver items weighing up to 25 pounds with or without reasonable accommodation

Background Check

Other Information
Believing that diversity, equity, and inclusion contribute to excellence in the workplace and to the quality of the University's academic environment, Georgia Southern University is committed to recruiting and retaining diverse faculty and staff to support, promote, and serve a diverse student body and promote Inclusive Excellence. Candidates from underrepresented groups, whose work furthers the institution's Inclusive Excellence goals, and who bring to campus varied life experiences, perspectives and backgrounds are especially encouraged to apply.

To apply, visit jeid-f996c6423f383a4ea3274b42da0590cc
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