Tutoring Coordinator

Position Title Tutoring Coordinator Position Number 083321 Department Student Learning Center - 202120 Description of University
Appalachian State University, in North Carolina's Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors. Minimum Qualifications

• Bachelor's degree from an accredited institution.
• Ability to work evenings and weekends to support the operation of tutoring services.
• Excellent customer service with strong attention to detail and organization.
• Experience providing tutorial and/or learning support services to students.
• Strong interpersonal skills.

License/Certification Required
N/A Essential Duties and Responsibilities
Reporting directly to the Director of University Tutorial Services, the Tutoring Coordinator coordinates the day-to-day administrative operations for content-specific appointment-based and drop-in tutoring services.

Tutoring Operations and Procedures 40%

• Coordinate the day-to-day operations of tutoring in selected subject areas; ensure the services run smoothly, meeting the needs of face-to-face and online students in a timely and professional manner.
• Create and manage tutor schedules; ensure staffing is appropriate to meet student needs. Ensure that program schedules and changes are kept up-to-date on the website and in the tutor tracking system.
• Develop, maintain, and monitor the work schedule for tutors; maintain a log of absences and schedule changes. Ensure tutors complete and submit online timesheets by the due date. Approve timesheets bi-weekly.
• Recruit, select, train, and evaluate qualified tutors. Oversee the onboarding employment process for new hires.
• Supervise tutors; provide ongoing guidance and support to ensure quality in tutoring sessions.
• Facilitate the training and professional development of tutors in line with College Reading and Learning Center ( CRLA ) standards and practices.
• Ensure tutoring sessions are accurately recorded in the tracking system.
• Manage tutor resources including equipment and technology.

Student and Customer Service 35%

• Oversee the day-to-day operations of tutoring services front desk. Hire, train, and supervise front desk staff.
• Promote and create a welcoming, inclusive, and collegial learning environment at the tutoring center; assist tutors and students as needed.
• Respond in a timely manner to inquiries about the center and its services, record concerns as required, and seek an informal resolution that is satisfactory to all parties; escalate concerns to the supervisor when appropriate.
  
  

Other 5%

• Represent the Student Learning Center as a member of committees; participate actively in student-focused and community-oriented campus activities.
• Actively participate in Student Learning Center staff meetings and professional development opportunities.
• Perform other related duties as assigned.

Suggested Salary Range $46,000 Physical Demands of Position
Typical physical demands of a professional position within a university. Special Instructions to Applicants
For a complete application, please apply and submit all below-required documents electronically through Appalachian State University's Job Board:

• Cover Letter
• Resume

Additionally, list a minimum of 3 professional references in the application or attach a List of References with Contact Information. AA/EEO Statement
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Important Contacts:

Director of Human Resources/ EEO Officer
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
(828) 262-3187

Office of Title IX Compliance
123 I.G. Greer Hall
Boone, NC 28608
(828) 262-2144

ADA /504 Coordinator & Office of Disability Resources Director
Office of Disability Resources
224 Joyce Lawrence Lane/Suite 112 Anne Belk Hall
Boone, NC 28608
(828) 262-3056 Diversity and Inclusion at Appalachian
We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.

We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.

We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community. Quick Link https://appstate.peopleadmin.com/postings/34123 Posting Number 201500957P