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Senior Associate Director of Financial Aid

Champlain College
Vermont, United States
Salary Not specified
Posted Date
May 25, 2022

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Position Type
Administrative, Student Affairs, Financial Aid
Employment Level
Employment Type
Full Time
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Senior Associate Director of Financial Aid

About Champlain College:
Founded in 1878, Champlain College is a small, private, not-for-profit college in Burlington, Vermont overlooking Lake Champlain and the Adirondack mountains, with additional campuses in Montreal, Canada, and Dublin, Ireland. Its career-driven approach to higher education prepares students for professional life from their very first semester.

Champlain's Centers of Experience provide students from across all majors with experiential learning environments that guide them in how to take their classroom knowledge and put it to the test in practical applications allowing them to gain real-world experience firsthand. Each Center connects Champlain to the local community and the world, turning theory into practice. The Centers entrust students with responsibility, engage them in ambitious goals and empower them to lead with creativity, confidence, insight, and integrity. At the helms of the Centers are cutting-edge industry professionals who share the goal of providing the most relevant, career-focused education, enriched with hands-on learning opportunities. The College offers 30 undergraduate degrees as well as online undergraduate, graduate, and certificate programs.

Our accolades include:

  • Fiske Guide to Colleges 2021 selects Champlain as one of the "best and most interesting schools" in the United States, Canada and Great Britain
  • Champlain is featured in The Princeton Review's 2021 "The Best 386 Colleges," including among its "Best Northeastern colleges"
  • For the sixth year in a row, Champlain is named a "Most Innovative School" in the North by U.S. News & World Report's "America's Best Colleges" and is recognized as a "Best Value School"
  • Champlain College is recognized as a 2021 College of Distinction

Job Description:
The Senior Associate Director is responsible for the day-to-day management and operation of the Office of Financial Aid, with special emphasis on customer service and the efficient use of technology. Reporting to the Senior Director of Enrollment Management and Financial Aid, this role will take the lead in implementing policies and procedures which support the goals and objectives of the office, the Enrollment Management Division, and the College. Serving as the primary technology manager, the Senior Associate Director is responsible for managing the financial aid module of Ellucian Colleague and the financial aid workflow and documentation in Image Now. The incumbent will assist the Senior Director of Enrollment Management and Financial Aid with the preparation of all external and internal reports, the yearly audits, and ensuring that the College remains compliant with all federal, state and institutional regulations and policies. The Senior Associate Director supervises and trains the staff in the Office of Financial Aid and works closely with other offices throughout the College.

Key Areas of Responsibility 

  • Lead and manage daily office operations and customer service.
    • Administer federal, state and institutional financial aid programs including scholarships, grants, federal work-study, and loans. Direct the review, awarding and disbursement of financial aid.
    • Collaborate to develop, plan and implement departmental goals and objectives.
    • Serve on appeal committee for financial aid reviews and satisfactory academic progress. 
    • Represent the office and the College and internal and external events.
    • Create a service-oriented environment committed to supporting students by providing high quality financial aid counseling and support.
  • Primary technology manager for Office of Financial Aid, supporting multiple systems, dab integrity and reporting.
    •  Responsible for the management of the Ellucian Colleague financial aid module.
    • Manage the Image Now document imaging process and workflow for the office. 
    • continuously evaluate Colleague and Image Now processes and procedures for possibly improvements. 
    • Manage the College's Net Price Calculator, including annual updates.
  • Staff supervision and training.
    • Train staff members in various areas of financial aid.
    • Provide stass with progressive experience in the financial aid industry through mentorship and professional development oppertunities. 
    • Recruit and hire staff as needed. 
  • Ensuring compliance with federal, state and institutional regulations and procedures.
  • Responsible for the development and maintenance of the office's policy & procedure manual.
  • Maintain personal knowledge of all current federal, state and institutional regulations.
  • Partner with Sr. Director of Enrollment Management & Financial Aid to complete the filing of federal reports, including the FISAP and yearly audits.
  • Work in partnership with Sr. Director of Enrollment Management & Financial Aid to develop new strategies to help families better understand their aid offers and keep all marketing materials compliant with federal regulation. 


  • Bachelors degree or 5 or more years of relevant experience
  • Excellent communication skills
  • Strong critical thinking and problem-solving skills
  • Some travel and non-business hours work is required as needed

Additional Information:
The successful completion of a criminal background check is required as a condition of employment.

Champlain College does not discriminate on the basis of race, creed, color, national origin, place of birth, ancestry, religion, age, sexual orientation, sex, gender identity, veteran or military service status, HIV -positive status, qualified disability, or on the basis of any other status protected by law, and does not discriminate in the administration of its education and admission policies, scholarship and loan programs, employment practices or co-curricular and other College-administered programs. Champlain College will make reasonable accommodations for otherwise qualified students, applicants for admission or employment, or employees. Please contact the People Center at 802.651.5800 with questions concerning the hiring process or future employment at Champlain College, or if auxiliary aids or services are needed to apply for employment at Champlain College.

Champlain College is committed to fostering an inclusive and diverse community. Recognizing that diversity is both a reflection of our world and a source of rich education, Champlain strives to be diverse and inclusive in ways that reflect the world in which we live and work. All members of the Champlain community are valued as individuals.

Application Instructions:
Application materials must include a resume/CV and a letter of interest (Cover Letter) specifically addressing the desired qualifications. The College seeks candidates who, through their work and life experiences, service to the community, teaching or research can contribute to the diversity, inclusivity and academic excellence of Champlain College. Please include information about how you would contribute to these efforts and help to further this goal in your letter of interest/cover letter.

EU Employee Data Protection Notice:

For More Information and to Apply:

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