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Director of Student Accounts

Volunteer State Community College
Tennessee, United States
Salary Not specified
Posted Date
May 25, 2022

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Position Type
Administrative, Business & Administrative Affairs, Financial Affairs
Employment Level
Employment Type
Full Time
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Title: Director of Student Accounts

Position Summary: Provide for accurate student-related financial accounting. Ensure timely, accurate reporting of financial and cash activity of the institution. Accurately assess and effectively collect fees. Responsible for interfacing the college's systems with third party vendors for student financial activities. Manage staff with responsibilities for student and non-student accounts receivable transactions. Safeguard the institution property and provide superior service to students, employees, and other customers. Efficiently allocate resources to fulfill the obligation of the department to the institution and governing bodies. Performs other job-related duties relative to the area of responsibility.

Duties and Responsibilities:

Supervise, train, and provide technical expertise to support staff in the Office of Student Accounts.

Provide training, technical assistance and oversight to accounting staff with the purge process, building detail codes, processing feeds from the Banner student module and reconciling financial aid.

Responsible for maintaining current information in Banner, including fees, dates, detail codes and other information required to process accurate student financial transactions.

Manages the refund process for financial aid refunds and regular refunds from dropped courses.

Manages the processing of third-party authorizations, fee waivers and exemptions posting to the student account, including communication with the Financial Aid Office.

Responsible for administration of third party systems processing refunds to students.

Responsible for managing and reconciling the bookstore charges and submitting the payment requests for bookstore charges.

On a rotating basis, processes payroll transactions; to include transmitting direct deposit files, printing checks, and remittances and feeding files into the financial system. Responsible for training new staff on the process.

Oversees the process for class enrollment purges to drop students for non-payment to ensure accurate class rolls.

Responsible for the accuracy and reconciliation of various student related accounts including student accounts receivable and allowances, bad debt, and collections awaiting distribution.

Responsible for departmental compliance with all applicable rules, regulations, and policies pertaining to student transactions, depositing of funds, and use of credit card machines.

Responsible for preparing Accounts Receivable documents for auditors and providing explanations to auditors related to accounts receivable.

Prepares reports for Tennessee Board of Regents, internal or external audits, or others, as necessary.

Prepare and enter journal entries and approve journal entries.

Assist with the college maintaining PCI compliance (Payment Card Industry).

Review and approve correction forms for student accounts and review clerical reconciliations.

Monitors petty cash and cash drawer assignments, manages the audits of cash drawer balances.

Responsible for communications with merchant vendor for credit card transactions. Trouble shoot credit card equipment malfunctions, respond to student charge-back requests, and ensure accuracy of credit card processing.

Responsible for the process of scanning documents into BDM (Banner Document Management).

Assist with the compliance with record retention and record destruction.

Provides and ensures satisfactory internal controls are maintained.

Responsible for addressing or directing student inquires and concerns and appears for exceptions.

Oversees the daily computer processes and feeds for student transactions.

Assists with financial aid record keeping.

Assists with year-end financial statement preparation and prepares a variety of monthly, quarterly, annual, and other periodic financial reports.

Responsible for the updating and accuracy of Office of Student Accounts information in documents such as the catalog, website, and other printed or on-line sources.

Maintains confidentiality of information and works in accordance with FERPA guidelines on the disclosure of information.

Assists with budget preparation, as requested.

Participates in the preparation and issuance of the annual 1098T's tax forms.

Responsible for the selection, hiring, and training of new staff under direct supervision. Assists with selection and training for other staff as needed. Uses the report writer to generate reports as necessary to assist with monitoring financial trends and improve efficiency.

Complete Departmental Continuous Improvement Plans for the Office of Student Account functions.

Provide supervision to various positions reporting to the position and prepare annual performance evaluations for staff.

Assist with monitoring the departmental budget for the Office of Student Accounts.

Participates on committees as assigned.

Other duties as assigned.

Required Qualifications: Bachelor's Degree. Three years of related experience.

Preferred Qualifications: Master's Degree in Business, Finance or Accounting field. Governmental accounting or auditing in higher education setting. Experience with Banner or other Oracle based system.

Knowledge, Skills, Abilities, and Work Characteristics: Skills in oral and written communications; office management skills, interpersonal skills consistent with establishing and maintaining effective working relationships. Must be committed to a positive customer service philosophy. Advanced skill level using Microsoft Office applications (Excel, Word, and Outlook), Internet and web based systems. Ability to troubleshoot, recognize and solve problems with software programs for end users. Knowledge of principles and procedures of financial record keeping and reporting. Knowledge of modern office procedures, methods, and computer equipment. Confident in using own initiative, prioritizing workload, and meeting deadlines. Detail oriented with superior organizational and managerial skills. Must be successful in managing and completing multiple projects simultaneously. Ability to interact comfortably and confidently with all levels of personnel, internal and external. Ability to initiate objectives with minimal supervision. Ability to exercise good judgment in evaluating situation and making decisions. Ability to maintain confidentiality of records and information.

Pay Rate: 53,050.00 - 79,570.00 annual salary depending on experience

Open until Filled: Yes

Special Instructions to Applicants:

Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.

Applicants may be subject to a background check.

This position has in-office requirements at Vol State's main campus in Gallatin, TN a minimum of 3 days a week and has the potential to work remotely during normal business hours up to 2 days a week depending on College needs.
Equal Opportunity
Volunteer State Community College, an AA/EEO employer, does not discriminate on the basis of race, color, religion, creed, ethnic or national origin, sex, sexual orientation, gender identity/expression, disability, age (as applicable), status as a covered veteran, genetic information, and any other category protected by federal or state civil rights law. See the full non-discrimination policy.

The Tennessee Board of Regents does not discriminate on the basis of race, color, religion, creed, ethnic or national origin, sex, sexual orientation, gender identity/expression, disability, age (as applicable), status as a covered veteran, genetic information, and any other category protected by federal or state civil rights law with respect to all employment, programs and activities sponsored by the Board. Full Non-Discrimination Policy.

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