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Collections Specialist

Employer
University of North Carolina, Wilmington
Location
North Carolina, United States
Salary
Salary Not Specified
Date posted
May 13, 2022

Posting Details

Posting Details

​Benefits of Working at UNCW

Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.

Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.

Full time employees are also eligible for up to three (3) paid waivers from the state and then UNCW provides an additional two waivers in the summer for classes taken only at UNCW including the application fee and book rental. In addition as a full time employee, UNCW offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.

We also offer an abundance of training and development programs through our Dare to Learn Academy, Skillport, and the employee assistance program, many of which are offered free of charge.

Recruitment Range

$35,738 - $42,554

Vacancy Number

S01742

Position Title

Accounting Tech/Specialist

Working Title

Collections Specialist

Competency Level

Journey

Dept/School

Student Accounts/Cashiers - 35101

Primary Purpose of Organizational Unit

The Finance team within the Division of Business Affairs supports the University’s mission, strategic vision, goals, and objectives by providing key financial services efficiently and effectively to students, the campus community, and federal, state, and other key university stakeholders.

The Student Accounts and University Cashier Office creates, prepares, analyzes, refunds, and reports on a variety of financial transactions and supplemental data for student receivables and serves as the central depository for university revenue including daily department receipts and student tuition, fees, and other charges. Student Accounts and University Cashiers Office are also responsible for processes all university student billing; student refunding; student refunding third party billing’ student and non-student collection activities; campus department feeds; title IV financial aid accounting, reporting and related drawdowns; and month end fiscal year end closing.

College

Finance - 35150 College

College/School Information

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace

Main UNCW Campus

Brief Summary of Work for this Position

The Collections Specialist is responsible for:
  • Collection calls and/or correspondence for all Accounts Receivable collections/debts.
  • Providing customer service regarding collection issues, process and review account adjustments, resolve any discrepancies and process any student refunds.
  • Communicate with student, Attorney General’s Office, Collection Agency to resolve credit and collection issues.
  • Prioritize and pursue accounts for collections.
  • Develop reports and provide analysis on status of accounts monthly.
  • Communicate with students to prevent account from reaching past due status and collections of past due accounts (Perkins).
  • Provide excellent and considerate customer services, must communicate and follow up effectively with Attorney General’s Office, Collection Agencies and students in a timely manner.
  • Determine reasons for non-payment, set up payment arrangements, and advise them of the consequences of not meeting their obligations.
  • Preparation and filing of debt set-off monies thru the NC Department of Revenue, Preparation and filing of accounts in debt, to send to the Office of State Budget and Management to identify the state of NC employees to collect from voluntary payroll deductions.
  • Compile records of all Banner Students and Non-Student debts deemed uncollectible for write off at year end.
  • Reconciles loan funds and other student revenue funds and accounts. Tests Banner for upgrades.
Minimum Education and Experience Requirements

High school diploma or equivalency and one year of experience in accounting work; or equivalent combination of training and experience.

Preferred education, professional skills and experience
  • Higher education experience
  • Experience with Collections
  • Experience working with Banner or a comparable complex ERP system
  • Have knowledge and understanding of state and federal collection regulations, including the Fair Debt Collection Protection Act
  • General Accounting Knowledge is strongly desired
  • Ability to analyze processes, detect inefficiencies, and determine solutions
  • Ability to multi-task in a high volume/fast paced environment
  • Excellent customer service skills and the ability to communicate to all organizational levels, students and parents
  • Excellent oral and written communications skills and the ability to effectively communicate via phone, email, and face-to-face
  • Excellent organizational and time management skills
  • Proficiency with Microsoft Office products
Required Certifications or licensure

N/A

FTE

1.0 (40 hours per week)

Months Per Year

12 Months

Work Days

Monday - Friday

Work Hours

8:00AM - 5:00PM

Type of Position

Permanent

Anticipated Ending Date if Time-Limited

Position Number

8190

Job Posting Date

05/13/2022

Posting Close Date

05/30/2022

Number of Openings

Single Incumbent

Special Notes to Applicants

PLEASE NOTE : This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the ’Work History’ section before you apply for this position. Failure to answer all required questions will cause the system to disqualify your application.

You will be required to attach a cover letter and resume to successfully apply for this position. In the cover letter, candidates should speak specifically to the ways their professional knowledge, skills, and experience will contribute to supporting equitable, diverse, and inclusive communities.

This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement

At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

External Link to Posting

https://jobs.uncw.edu/postings/24458
Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
  3. List of 3 Professional References
Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Briefly describe any accounts receivable experience you have including invoicing, payment application, customer queries and collection activities, if any.

    (Open Ended Question)

  2. * Do you have experience with Banner software or a similar program? If your experience is with Banner, please indicate which areas of the system you have used and your level of experience in each area.

    (Open Ended Question)

  3. * Please describe any previous customer service experience.

    (Open Ended Question)

  4. * How did you learn of this opportunity with UNCW? (2022)
    • UNCW Website
    • UNCW LinkedIn Page
    • UNCW Twitter Account
    • UNCW Employee Referral
    • UNCW Instagram Account (UNCW_jobs)
    • UNCW Job Alert
    • Chronicle of Higher Education
    • Diverse Issues in Higher Education
    • Glassdoor
    • Higher Ed Jobs
    • Hispanic Outlook
    • Indeed
    • Inside Higher Ed
    • North Carolina Job Network
    • Women in Higher Education
    • Craigslist
    • Other


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