Associate Director of Financial Aid Systems

Metropolitan State University of Denver
Colorado, United States
Salary Not Specified
Posted Date
May 24, 2022

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Student Affairs, Financial Aid
Employment Type
Full Time

Salary for Announcement

The salary range for this position is $62,000 – $75,000. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Posting Details

Posting Number


Position Title

Associate Director of Financial Aid Systems

Position Number


Pay Grade


Employee Category



Financial Aid

EClass Code

Full Time Professional Staff

Position Summary

The Associate Director of Financial Aid Systems position assists the Director of Financial Aid Systems in developing the infrastructure of the student award process and pursues continuous improvement of Banner and other automated systems and services used by the Office of Financial Aid, Scholarships and Call Center ( OFASCC ). This critical position works collaboratively to deliver service and support to OFASCC staff through identifying, implementing and supporting automation needs within Banner as well as other applications and systems.

While monitoring all aspects of Financial Aid and related or contingent modules or functions in Banner, this position serves to help coordinate and maintain the reporting, programming and processing schedules pertinent to all automated systems and services. The position tests and trouble-shoots existing, updated and new systems and services as well as maintains the competency to correct or recommend technical solutions. The Associate Director assists in ensuring the integrity and quality control of data into and output from the Banner system, including file exchanges with the federal, state and third-party vendor entities. They will also collaborate with the Manager of Compliance and Training to develop and provide training for OFASCC staff of all updated and new automated systems, processes and services, and participate in the development of quality assurance assessments and support of OFASCC projects.

This position reports to the Director of Financial Aid Systems. The role may also directly supervise student, part time and/or temporary employees and will likely work closely with consultants under contract with the university. This position requires the ability to deliver projects accurately and on time, and has frequent contact with a number of campus offices and departments including: Information Technology, Bursar/Cashiering, Admissions, Registrar, Fiscal, Enrollment Management, Human Resources and Accounting Services.



75% Systems Development and Support
  • Support Banner and other automated systems to assure accurate, effective and timely processing of student aid applications, documents and related or ancillary processes.
  • Assist in researching and proposing procedural and automated changes to improve accountability, workflow and efficiency of all office functions.
  • Communicate potential problems, changes or systemic issues that may impact current or new processes.
  • Assist in all phases of the Banner and other automated systems by maintaining a thorough working knowledge of these systems.
  • Work closely with the OFASCC staff and the Director of Systems to help them identify, develop and implement automation needs to effectively manage their areas of responsibility.
  • Monitor all phases of all automated systems to assure accurate and timely operation and function (i.e. tracking, packaging, disbursement, etc.).
  • Coordinate the reporting, programming and processing schedules of all automated systems.
  • Test, trouble-shoot and resolve malfunctions/problems of existing, updated and new computer programs or systems in a quick and timely manner.
  • Provide internal support for the monitoring and reporting related to funds management and reconciliation processes.
  • Ensure quality control of data into and output from the Banner system as well as well the transfer of information to and from the Department of Education and other entities.
  • Serve as a liaison/contact person between the OFASCC and Information Technology by maintaining effective working relationships, attending meetings and representing the OFASCC on a variety of committees. manages office communication plan and related systems, ensuring effective, modern, student-friendly communications.
  • Maintain a strong working knowledge of federal, state and institutional policies and procedures which govern all aid programs by staying current via Dept. of Education and professional organization handbooks, journals, communications, list serves and training sessions.
  • Maintain thorough, accurate and updated written policies and procedures for all functions of this area as well as a functional calendar for system updates, patches projects recurring maintenance, annual system set-up, etc.
  • May assume the duties of Director of Financial Aid Systems when the Director is unavailable.
25% Project and Other Duties
  • Collaborate with Director of Compliance to develop and provide thorough and timely training for new and continuing staff of existing, updated, and new automated functions.
  • Analyze, plan and support successful system-based projects.
  • Develop and maintain policies and procedures on principal job duties.
  • Support and engage in anti-racism efforts pursued by the Enrollment Management Division.
Required Qualifications
  • Experience collaborating and working on teams
  • Previous financial aid or higher education experience
  • Previous experience creating efficiencies with current processes
  • Experience trouble-shooting and resolving malfunctions/problems of computer programs or systems in a quick and timely manner.
important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet all required qualifications.

Preferred Qualifications
  • Ellucian Banner experience
  • Ability to maintain a high level of professionalism at all times
  • Bachelor’s degree in the areas of computer science, business, management or related field or five years of professional experience in the financial aid industry
  • Four years or more of professional experience in the financial aid industry
  • Programming experience in SQL or other programming language Experience using, updating and managing Ellucian databases, preferably Banner
  • Project Management experience
Work Hours

Work may include occasional evening and weekend hours

Posting date


Closing date

Closing Instructions

Open Until Filled

To ensure full consideration, applications must be received by 11:59pm (MT)

Special Instructions to Applicants

Please see Special Instructions for more details.

IMPORTANT : In order to be considered as an applicant you must apply via the online application system,

References refers to a list of three professional references and their contact information.

Official transcripts will be required of the candidate selected for hire.

Talent Team Representative

Carlos Alcala

Talent Team Representative E-mail


MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.

MSU Denver is committed to creating and fostering a work environment and culture of belonging; we are proud of the work our employee affinity groups contribute to our culture. For more information on our employee affinity groups please visit this link .

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