Senior Digital Business Analyst

Senior Digital Business Analyst

About the Opportunity

JOB SUMMARY

The Division of Information Technology Services is seeking a highly driven, self-motivated and enthusiastic person to fill the role of Senior Digital Business Analyst. The ideal candidate for this position is a problem solver and critical thinker. As a Senior Digital Business Analyst, you will use your knowledge, critical and design thinking skills to identify stakeholder needs, determine IT solutions to business problems, and present findings and recommendations at all levels of the organization. You should have strong writing and communication skills and be able to build effective relationships with all stakeholders while driving innovation and customer satisfaction. This position requires a high level of cross-functional collaboration, teamwork, and excellent communication.

To ensure that essential services are provided to the University community, the employee will be required to work outside their regular working hours as needed.

This role is eligible for remote work.

At Team ITS, your success matters as much as the mission. Learn more about our flexible, highly dynamic, and values-first culture at careers.its.northeastern.edu.

MINIMUM QUALIFICATIONS

Basic

Bachelor's Degree in Computer Science, Information Technology, Business Administration or similar equivalent work experience.

Requires 5-7 years' of relevant business analysis experience in a professional environment in a web or digital role

Direct experience with digital technologies and related requirements elicitation methods is required

Preferred

3-5 years of experience with business analysis work involving large complex IT projects and building/fostering a broad range of business relationships with multiple stakeholders.

Demonstrated experience working across the whole solution delivery lifecycle (SDLC)

3-5 years' experience using key project management tools; Microsoft Project, Azure Boards, JIRA, ServiceNow Agile Development (or other related Agile “board” planning tools and techniques

Knowledge and experience in process mapping and workflow using tools such as LucidChart, Miro, etc.

Excellent business analysis skills - ability to understand and clarify business needs formulated by requestors and stakeholders, and then propose recommendations/solutions.

Demonstrated knowledge and practical application of various requirements elicitation methods, such as design thinking, prototyping, focus groups, surveys, and journey mapping

Demonstrated knowledge of information technology applications, processes, software, hardware and cloud-based solutions.

Experience in a digital environment, including demonstrated ability to gather and analyze digital information, identify trends in that data, and recommend opportunities to leadership based on those insights.

Self-motivated and ability to work well with multiple teams in a cross-functional setup.

Experience in working with third-party solutions and third-party suppliers.

Experience with both agile and waterfall projects.

Demonstrated ability to work on multiple initiatives simultaneously and to manage deadlines.

Demonstrated ability to facilitate requirements gathering sessions with Subject Matter Experts (SMEs) who possess varying levels of technical expertise.

These skills include verbal, written, interpersonal, negotiation, presentation and meeting facilitation skills. Being able to clearly present information at the right level for both executives and for staff is crucial for success in this role.

Certificates and Licenses

Business Analysis certification such as IIBA or PMI is desirable.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Functional Customer Service, Business Case/Requirements Development

• Gather, analyze, validate and document business, organizational, and/or operational requirements.
  
• Analyze, create and communicate effective business cases
  
• Lead activities related to business analysis initiatives, and consider the business implications of technology solutions to the current and future business environment.
  
• Develop a deep understanding of stakeholders within and outside of IT. Collaborate with both internal; customers and vendors to translate business needs into systems requirements and scoping; and distinguish users' requests from the underlying true needs.
  
• Understand and document business processes; identify and recommend opportunities to optimize and automate them and their related activities.
  
• Support the service delivery teams in the definition of system requirements, gap analysis, and identification of feasible alternative solutions that meet defined business objectives.
  
• Prepare and/or contribute to the communications and change management strategies from project inception to completion.
  
• Prepare and/or contribute to detailed development plans, milestones, work-breakdown structures, prioritized tasks and user stories. Prepare appropriate documentation, and develop contingency strategies when facing resource shortages.
  
• Prepare and present the audience appropriate material required to demonstrate solutions and alternatives to stakeholders at all levels of the org. Facilitate sign-off discussions with stakeholders to ensure solutions are agreed upon and align with business needs.
  
• Proactively support the engage, design, obtain/build/update and transition activities of the service delivery operating model, by reviewing design documents and ensuring requirements are met
  
• Assist in reviewing the test strategy, test plans and test cases to ensure requirements are met; support user functional testing. Develop test plan and scenarios, and collaborate on admin and end-user documentation.
  
• Other duties and responsibilities as assigned
  

Standards and Process Development

• Improve existing processes related to the overall functions of business analysis and project management.
  
• Provide support to the PSMO as needed on projects.
  
• Assist in managing the ITS Project Pipeline
  

Position Type

Information Technology

Additional Information

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Senior-Digital-Business-Analyst_R104434 jeid-05686f7f487abb4f9f229d460b8a1984